xMatters On-Demand Support Notes - Galaxity

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one. 

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Galaxity Development Highlights article.

5.5.168.1

Production release: June 26, 2017

xMatters Internal Reference No. Summary

XFO-8059
(SUP-15799)

Outbound integration webhooks (callbacks) - notification delivery updates: Fixed an issue where notification delivery updates would not include a recipient value if the notification went to voicemail.

UTA-1847
(SUP-15842)

Searching  - person and group supervisors: Improved the behavior of the search tools in the web user interface when when looking for person and group supervisors in very large user bases.

APO-12810
(SUP-15768)

Reports - delivered notifications: Fixed an issue where some responses received from a user's xMatters iOS app would be displayed on the User Delivery report as coming from the xMatters Inbox (i.e., a web browser).

5.5.168

Production release: June 21, 2017
Development highlights

xMatters Internal Reference No. Summary

UTA-1833
(SUP-15763)

Group performance report: Fixed an issue that was causing the group performance report to time out when handling very large data sets.

ARCH-6016
(SUP-15708)

Groups - escalations and responses: Fixed a rare issue where xMatters would ignore group delays and immediately escalate to the next group member if a user's response caused the notification to be delinked.

APO-12807
(SUP-15768)

Web user interface - reset password screen: Fixed an issue where users attempting to reset their password via an email link would be incorrectly prompted for their existing authentication credentials in a dialog box.

APO-12724
(SUP-15826)

Mobile apps - iOS notifications: Dismissing a notification without any response options on the xMatters app for iOS will no longer generate an error message.

5.5.167

Production release: June 14, 2017
Development highlights

xMatters Internal Reference No. Summary

XFO-8003

SOAP web services: Fixed an issue where using the FindDeviceNotifications SOAP method in specific situations would result in an unknown application error.

UTA-1757
(SUP-15743)

Voice notifications (trial instances only): Fixed an issue where voice notifications were causing application errors, and not working for some trial instances.

RYL-946
(SUP-15716)

User upload - log messages: Improved and updated the logging for the User Upload feature to be more helpful when encountering problems with the import job file.

KAM-3169
(SUP-15637)

Communication plans - permission selectors: Fixed an issue where some outdated or deprecated roles could be selected when setting permissions for a scenario, subscription, communication plan, or activity updates.

HOTH-6250
(SUP-15740)

Users tab - exporting users: Fixed an issue with the User Export feature where voice devices were not included in the output if they did not have an area code.

ARCH-6011
(SUP-15747)

Events report - Properties tab: Fixed an issue where attempting to view the Properties tab for some events was displaying an "Access Denied" warning instead of the Properties report.

5.5.166

Production release: June 5, 2017
Development highlights

xMatters Internal Reference No. Summary

UTA-1751
(SUP-15720)

Legacy integrations - custom subscription panels: Fixed an issue where a specific legacy integration could not find the custom panels required for its subscription functionality.

UTA-1738

Reports - temporary replacement events: Fixed an issue where the Events report would indicate that a temporary replacement event was initiated by the person being replaced instead of the person who set the replacement.

UTA-1737

Groups - Overview tab: Fixed an issue where the summary of a group displayed on its Overview tab would not indicate the correct escalation type for some members. 

KAM-3112
(SUP-15637)

Communication plans - form sender permissions: Fixed an issue where some outdated or deprecated roles could be selected when setting sender permissions for a form.

HOTH-6209

Integration Directory - editing configurations: Fixed an issue where attempting to edit an existing configuration would display a blank screen instead of the configuration details.

APO-12356

Web user interface: Fixed an issue where some pages in the web user interface would continually prompt for authentication credentials.

ARCH-6005
(SUP-15755)

Integration Builder - script editor: Fixed an issue where changes to a transformation script could only by saved by updating the integration on the configuration screen, and not via the Save button in the script editor.

5.5.165.1

Production release: May 31, 2017

xMatters Internal Reference No. Summary

UTA-1745
(SUP-15710)

Web user interface - SMS device details: Fixed an issue where attempting to save an SMS phone number containing special characters (such as when copying and pasting from another application) would cause an error instead of removing the characters and formatting the number automatically.

ACTO-763
(SUP-15656)

Conference calls - (EU region): Fixed an issue where some conference calls were not completing reliably.

5.5.165

Production release: May 26, 2017
Development highlights

xMatters Internal Reference No. Summary

SCO-9332

Web user interface (cosmetic fix): Fixed an issue with some page elements in the web user interface overlaying pop-up dialog boxes.

SCO-9331

REST API - get a person's devices: Updated the GET /people/{personId}/devices REST API method to ensure that it enforces the correct permissions for the user making the request.

ARCH-5992
(SUP-15665)

Notifications - SMS responses: Fixed an issue where SMS responses were not being recorded in xMatters if the responding user did not have a web login.

5.5.164.1

Production release: May 23, 2017

xMatters Internal Reference No. Summary

UTA-1735
(SUP-15634)

Company Details page: Fixed an issue that was preventing Company Supervisors from being able to save changes on the Company Details page in the web user interface.

5.5.164

Production release: May 17, 2017
Development highlights

xMatters Internal Reference No. Summary
RYL-895
(SUP-15600)
EPIC - status report: Fixed a browser issue which prevented the status report from rendering correctly in Internet Explorer 11.
TETH-5511 Groups - calendar view (cosmetic fix): Fixed a display issue in the escalation timeline where the escalation message and delay icon were not properly aligned.
RYL-875 Events timeline (cosmetic fixes): Fixed a number of minor cosmetic issues (such as icon color and alignment) on the Events timeline.
RYL-727 Events timeline: Fixed a rare issue where the timeline would not display an error message when it was unable to load any data.
INTA-4728 Integration Directory: Fixed a rare issue where users deleted from the system would not be removed from a custom integration configuration.
INTA-4673 Integration Directory: Updated the save button to be enabled any time a user changes a configuration value for an integration.
HOTH-6198 Integration Directory: Fixed an 'Unresponsive script error' that would appear when editing the access permissions for an integration configuration using Mozilla Firefox.
INTA-4707 Integration Directory (cosmetic fix): Applied consistent text styling to integration descriptions on integration tiles on the Available tab of the directory.
INTA-4717 Rest Web Service User - role permissions: Updated this role to include the necessary permissions to use the Get /events and Get /events/{eventID} endpoints.
XFO-8002
(SUP-15635)
Integration Builder - assign endpoint: Fixed an issue that prevented a user being assigned to the xMatters endpoint if the endpoint was previously assigned with another user's credentials.
APO-12545
(SUP-15569)
Integration Builder: Updated the form.post(trigger) object to be case-insensitive to the names of all property types.

5.5.163.1

Production release: May 15, 2017

xMatters Internal Reference No. Summary
VOR-3243
(SUP-15619)
Android devices - adding a new device: Fixed a permissioning issue that was preventing some users from adding a new Android device.
KAM-3091
(SUP-15581)
Properties report - searching: Fixed an issue where searching for a property that included a slash (/) in its name using the Show All option would not return events with blank values.
HOTH-6203
(SUP-15571)
Decommissioning non-production instance: Fixed an issue where decommissioning a non-production or proof-of-concept instance could inadvertently invalidate some API keys for a production instance using the same hostname prefix. 
APO-12548
(SUP-15582)
Messaging - scenarios: Fixed an issue where attempting to create a scenario based on a form with Integrated Properties would cause an error.

5.5.163

Production release: May 9, 2017
Development highlights

xMatters Internal Reference No. Summary
HOTH-6204 Sending messages (cosmetic fix): Fixed an issue with sending messages from the web user interface where the buttons on the Site Recipients map would appear in front of the drop-down list for the Recipients search.
ACTO-684
(SUP-15523)
Who's On Call report - exporting: Fixed an issue with the Who's On Call report where attempting to export or retrieve a group without a description would result in an error. 

5.5.162.1

Production release: May 5, 2017

xMatters Internal Reference No. Summary
XFO-7927
(SUP-15484)
EPIC Data Sync - updating devices: Fixed an issue with the EPIC data synchronization tool where attempting to update a device would fail if another device already existed with the same external key.

5.5.162

Production release: May 2, 2017
Development highlights

xMatters Internal Reference No. Summary
KAM-3024
(SUP-15469)
Scheduled messages: Fixed an issue with the Schedule Message feature where messages in a specific time zone (AEST) were off by an hour due to a miscalculation of the Daylight Saving Time change. 
HOTH-6133 Integration Directory - configuration access permissions: Fixed an issue where the "Accessible By All" check box was not visible on the Access Permissions dialog box for built-in integrations.
SCO-9223
(SUP-15481)
Integration Directory - Activity Stream: Fixed an issue where the Activity Stream for some built-in integrations would not allow horizontal scrolling.
SCO-9242 Devices - timeframes: Updated the timeframe feature for devices to prevent users from accidentally saving a timeframe without a name.

5.5.161.1

Production release: April 28, 2017

xMatters Internal Reference No. Summary
UTA-1660
(SUP-15503)
Recipient search (performance improvement): Improved system performance when searching for recipients in an instance with a very large number of configured devices.
RYL-870
(SUP-15510)
Voice notifications - extensions: Fixed an issue where using a comma to indicate a pause (such as before dialing an extension) was not being properly processed for voice notifications delivered via a specific service provider.
SCO-9223
(SUP-15481)
Voice devices - international phone numbers: Fixed an issue where some newer-format international phone numbers were being rejected as invalid when when adding or modifying a voice device.

5.5.161

Production release: April 25, 2017
Development highlights

xMatters Internal Reference No. Summary
VOR-3128 Devices - adding mobile app: Fixed an issue where attempting to add a new mobile app would not send an email invitation if the email address did not have a standard top-level domain (e.g., .com, .edu, .org, etc.)
VOR-3127
(SUP-15485)
Password policy: Fixed an issue with the Password Policy page where updates made to the password policy were not being persisted when attempting to save them.
HOTH-6046 Dynamic teams (cosmetic fix): Updated the Dynamic Teams page to improve the overall layout and arrangement of the controls displayed when creating a dynamic team.

5.5.160.1

Production release: April 21, 2017

xMatters Internal Reference No. Summary
UTA-1656
(SUP-15503)
Recipient search: Fixed an issue with the recipient search controls where changing the criteria while a search was in process or initiating multiple searches in quick succession might temporarily display the results for a prior search instead of only showing the latest search results.

5.5.160

Production release: April 18, 2017
Development highlights

xMatters Internal Reference No. Summary
VOR-3116 Log in with QR code (cosmetic fix): Updated the "Log in with QR code" dialog box in the web user interface to fix some minor display issues that appeared in some specific browser versions.
UTA-1607
(SUP-15449)
Recipient search - tool tips: Added a "hover over" feature for the Search box for locating recipients: it will now display a tool tip containing the full name for recipients whose name is too long to display in the drop-down list.
RYL-834 Events timeline (cosmetic fix): Updated the tooltips for the Events timeline feature so line breaks will occur on whitespace whenever possible.
RYL-763 Events timeline (cosmetic fix): Updated the icon for a voice notification response to be the correct color.
RYL-718 Events timeline: Fixed an issue where clicking a specific area in the timeline would reset the zoom level and hide one of the controls. 
ARCH-5598 Voice notifications (performance enhancement): Updated the way voice notifications are processed to improve system performance when sending a large number of voice notifications at the same time.

5.5.159.1

Production release: April 13, 2017

xMatters Internal Reference No. Summary
SCO-9244
(SUP-15365)
Email notifications - response instructions: Updated the error message that is displayed when users respond to an HTML email instead of clicking a link to indicate their response choice.
SCO-9243
(SUP-15450)
Groups - Who's On Call: Fixed a permissions issue with the new Who's On Call report that was preventing some users from being able to generate a report.
SCO-9241
(SUP-15365)
Email notifications - plain text responses: Updated the handling for plain-text email responses to ignore any extra spaces between RESPONSE and the response choice.
HOTH-6118
(SUP-15444)
Dashboard - Events widget: Fixed an issue with the Events widget in the Communications Center dashboard where the widget was not displaying the sender or the time elapsed since each event began.
ARCH-5758
(SUP-15421)
Groups - Adding members: Fixed an issue where some users with specific special characters in their web login ID were not able to add members to an existing group.

5.5.159

Production release: April 7, 2017
Development highlights

xMatters Internal Reference No. Summary
ARCH-5755
(SUP-15421)
Groups - permissions: Fixed an issue where some users using specific authentication methods and tokens were not able to access or change some group properties.
ACTO-507
(SUP-14824)
Voice notifications (performance enhancement): Improved the quality of the recordings and text-to-speech played during events with a very large number of voice calls.

5.5.158.1

Production release: April 5, 2017

xMatters Internal Reference No. Summary
UTA-1601
(SUP-15432)
Recipient searches (specific to Internet Explorer 11): Fixed an issue with the new recipient search feature that was preventing IE 11 users from selecting specific recipient types in the drop-down list.

5.5.158

Production release: March 31, 2017
Development highlights

xMatters Internal Reference No. Summary
XFO-7880 Web user interface - searching for recipients: Fixed an issue with the search feature where searches that included a hashtag or pound sign (#) would not search for any characters included after the #.
XFO-7782 User profile - activating users: Fixed a rare issue with the user profile page where repeatedly activating and deactivating the same user would eventually result in an error message. 
VOR-3011 User devices - timeframes: Fixed an issue where users would occasionally not be able to restore the default 24x7 device timeframe after removing it. 
UTA-1568 Groups - calendar view: Fixed an issue where editing the series details for a 24x7 shift would create a second, overlapping shift instead of changing the existing shift.
SCO-9137 xMatters REST API - GET calendar: Fixed an edge-case with the GET calendar call in the xM API where it would return an incorrect shift member when the target group contained a specific combination of temporary replacements, holiday shifts, and site holidays.
ARCH-5748
(SUP-15406)
User profile - devices: Fixed an issue where the "drag handles" used to reorder devices on the Devices tab of the User Profile page were not being displayed for some users.
ACTO-562 Reports - Event Log report: Fixed an issue where attempting to search for the name of an inactive user in the report would not return any matches, even if the user was visible in the report.

5.5.157.1

Production release: March 28, 2017

xMatters Internal Reference No. Summary
APO-12435
(SUP-15390)
Mobile app invitations: Fixed an issue that was causing some mobile app invitation emails to be sent out without including the hostname required to log in manually. 
SCO-9229
(SUP-15374)
Email devices - supported domains: Changed the validation for supported email domains (whitelist) to be case-insensitive. 

5.5.157

Production release: March 24, 2017
Development highlights

xMatters Internal Reference No. Summary
UTA-1560
(SUP-15325)
Groups - rotating schedules: Fixed an issue where certain groups that were scheduled to rotate during the Daylight Saving Time switch-over would display an incorrect rotation setting, even though the rotation would occur at the correct time. 
HOTH-6042 Add user (cosmetic fix): Updated the French translation for the "Create Another User" check box in the Add User dialog box so it no longer refers to groups.

5.5.156.1

Production release: March 22, 2017

xMatters Internal Reference No. Summary
APO-12381
(SUP-15282)
LDAP Authentication: Fixed an issue where xMatters would ask users who had already logged in via LDAP for their name and password. 

5.5.156

Production release: March 17, 2017
Development highlights

xMatters Internal Reference No. Summary
XFO-7872
(SUP-15228)
Push notifications - Activity Updates: Fixed an issue where push notifications sent for Activity Updates could not be opened or, in some cases, forcing users to log out of their apps. 
UTA-1326 Groups - shift schedule: Fixed an edge case issue where a shift that was scheduled to start during the switch to Daylight Saving Time might not begin at the correct time. 
SCO-9125
(SUP-15230)
Integration Builder - script editor (cosmetic fix): Fixed an issue where some users could not scroll far enough down the script editor window to see the last line of the script unless they resized the browser window.
KAM-2922
(SUP-15247)
REST API - subscriptions: Fixed an issue where querying notifications using the REST API would not return subscription information if the subscription included a notification delay. 
KAM-2880 Mobile apps - error messages: Updated the error messages displayed in the mobile app when attempting to access xMatters On-Demand with invalid credentials.

5.5.155.1

Production release: March 15, 2017

xMatters Internal Reference No. Summary
HOTH-6030
(SUP-15244)
User schedule - temporary replacements: Fixed an issue where the user interface would display an incorrect time zone for an upcoming temporary replacement, even though the replacement would still take place at the correct time.

 

5.5.155

Production release: March 10, 2017
Development highlights

xMatters Internal Reference No. Summary
XFO-7839
(SUP-15191)
Integration Builder - authentication: Fixed an issue where some users were encountering authentication errors for outbound integrations (formerly known as callbacks) executed within the Integration Builder.
ACTO-517 Voice notifications - caller ID: Addressed an issue with a voice service provider where some customers in India might have received calls from a number that did not match the Caller ID configured for their company. 
ACTO-473 Hostnames: Updated the deployment and configuration process so that all hostnames and URLs are automatically converted to lower-case whenever necessary to prevent web navigation errors.

 

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24 Comments

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    Don Clark

    Added notes for the upcoming 5.5.155.1 release, scheduled for Wednesday, March 15.

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    Don Clark

    Added notes for the upcoming 5.5.156 release, scheduled for Friday, March 17.

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    Don Clark

    Added notes for the upcoming 5.5.156.1 release, scheduled for Wednesday, March 22.

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    Don Clark

    Added notes for the upcoming 5.5.157 release, scheduled for Friday, March 24.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.158 release, scheduled for Friday, March 31.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.158.1 release scheduled for Wednesday, April 5.

    Edited by Don Clark
  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.159 release, scheduled for Friday, April 7.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.159.1 release, scheduled for Thursday, April 13.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.160 release, scheduled for Tuesday, April 17.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.160.1 release, scheduled for Friday, April 21.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.161 release, scheduled for Tuesday, April 25.

  • 0
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    Don Clark

    Added notes for the upcoming 161.1 release, scheduled for Friday, April 28.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.162 release, scheduled for Tuesday, May 2.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.162.1 release, scheduled for Friday, May 5.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.163 release, scheduled for Wednesday, May 10.

  • 0
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    Karla Poplawski

    Added notes for the upcoming 5.5.163.1 release, scheduled for Monday, May 15.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.164 release, scheduled for Wednesday, May 17.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.164.1 release, scheduled for Tuesday, May 23.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.165 release, scheduled for Thursday, May 25.

    The 5.5.165 release has been delayed until Friday, May 26.

    Edited by Don Clark
  • 0
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    Don Clark

    Added comments for the upcoming 5.5.165.1 release, scheduled for Wednesday, May 31.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.166 release, scheduled for Monday, June 5.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.167 release, scheduled for Wednesday, June 14.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.168 release, scheduled for Wednesday, June 21.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.168.1 release, scheduled for Monday, June 26

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