xMatters On-Demand Support Notes - Replicant

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one. 

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Replicant Development Highlights article.

5.5.180

Production release: September 21, 2017
Development Highlights

xMatters Internal Reference No. Summary

SCO-9123

Who's On Call report: Fixed an issue where some of the controls on the Who's On Call report would appear disabled when returning to the group selection page after generating a report.
RYL-1168
(SUP-16125)
Events report - Timeline: Fixed an issue that was preventing the system from generating the Timeline report for some events.
RYL-1119 Web user interface - user profile: Fixed a very specific issue where attempting to view the Profile page for a user would occasionally cause a browser error - but only if the Conference Bridges page had been recently visited as well.
KAM-3332 Event Properties report - on-call reminders: Updated the on-call reminder start and end time displayed on the Properties tab of the Events report to always include values, and to display the times in UTC.
KAM-3411 Tracking report - iOS responses: Fixed an issue where the Tracking report would not display responses sent in a non-default language from an app on an iOS device.
ARCH-6413 Events report - log messages: Updated the log messages to be more accurate when an event with subscription recipients is terminated immediately after it is created.
ARCH-6403 Events report - log messages: Fixed an issue that was causing the Events report to incorrectly display error responses when a conclusion notification was received on a voice device.
ARCH-6392
(SUP-16293)
Group escalations - inactive users and targeted devices: Updated the logic used when targeting devices directly to ensure that group escalations are still resolved even if the device's owner is an inactive user.
ARCH-6381 Notifications - user responses: Fixed an issue where responding to a notification with a "Stop Notifying User" action twice in a short time would record both responses but send the user an invalid response email, and only map the first response to a response action.
ACTO-1129 Web user interface (performance enhancement): Substantially improved the response times of the web user interface when browsing through a large volume of events on the Inbox tab.

5.5.179

Production release: September 14, 2017
Development Highlights

xMatters Internal Reference No. Summary

SCO-9591

Who's On Call report: Fixed an issue where the Who's On Call report would not display results for user IDs containing some allowed special characters.
SCO-9590 Integration Builder (cosmetic fix): Updated the styling for the Outbound Integration details page in the Integration Builder to improve the layout when viewed at some smaller resolutions.
SCO-9539 Trials - Info Center (cosmetic fix): Updated the styling for videos and other elements included in the Info Center to be consistent across all pages.
SCO-9121 Who's On Call report - translations: Added French translations for some UI elements in the Who's On Call report.
KAM-3341 xMatters REST API - updating and deleting users: Fixed an issue where attempting to update and delete a user at the same time (such as during a data sync operation for an integration) would cause the API to return a 500 error.
HOTH-6477 Integration Builder - Outbound Integrations: Fixed an issue where the contents of the drop-down list at the top of the page would get cut off by the edge of the screen if the selected plan had a lot of forms.
ARCH-6382 Web User Interface - Inbox: Updated the message displayed when dismissing a notification in the Inbox to indicate that the message was dismissed (instead of indicating that a null response was received).

5.5.178.1

Production release: September 11, 2017

xMatters Internal Reference No. Summary
ARCH-6383
(SUP-16220)
Communication plan scenarios - handling options: Updated the logic used by scenarios to use the default form values whenever the handling section is hidden.
SCO-9585
(SUP-16174)
Web user interface - group scheduling: Fixed an issue where the monthly view of the Calendar tab would display a different visual representation of two similar shifts.
 VOR-3543
(SUP-16234)
Push notifications (Android): Fixed an issue where notifications with double quotation marks in the subject were not being properly delivered to the mobile app on Android devices.

5.5.178

Production release: September 6, 2017
Development Highlights

xMatters Internal Reference No. Summary

VOR-3480

Web user interface - Log In As User: Fixed an issue that was preventing admins from being able to perform specific tasks if they were logged in as a user with a temporary password (such as after forcing a password reset).

SCO-9584
(SUP-16190)
Web user interface - group scheduling: Fixed an issue where the Calendar tab for groups viewed in specific Australian time zones would show two Septembers, and not show an October.
SCO-9541 Form layout (cosmetic fix): Updated the styling for the Handling section on the form layout designer to avoid misalignment of the labels when viewed by French users.

KAM-3333
(SUP-16173)

Groups - adding shift members: Fixed an issue where adding and removing shift members using multiple methods (i.e., web user interface, xMatters REST API, and an integration's data sync) could cause an unexpected exception error when attempting to view members in the web user interface.

HOTH-6543
(SUP-16159)

Groups - legacy teams: Updated the xMatters REST API handling to better resolve issues encountered when attempting to handle instances with legacy teams.

5.5.177.1

Production release: September 1, 2017

xMatters Internal Reference No. Summary

RYL-1175
(SUP-16185)

User upload - supervisor roles: Fixed an issue that was causing the User Upload process to fail if the default Person Supervisor role had been renamed.

ACTO-1009
(SUP-16074)
Group escalations - inactive members: Updated the logic used to calculate group escalations to make sure to include any delays or escalations involving inactive members. 

5.5.177

Production release: August 28, 2017
Development Highlights

xMatters Internal Reference No. Summary

RYL-1174
(SUP-16167)

Communication plans - message editor: Fixed an issue that was locking up the rich-text editor for messages, and preventing users from editing messages except via the source code.

ARCH-6150 Device validation - translations: Users should now receive device validation messages in their preferred language if that translation is available, and the initiator has the same preference (i.e., French).
ACTO-1013
(SUP-16129)
Web user interface - "Session Closed" messages: Fixed an issue with the web user interface incorrectly displaying "Session Closed" messages to logged-in users.
ACTO-1010
(SUP-16113)
Communication plans - list properties: Fixed an issue that was preventing the system from handling list properties on some imported plans.

5.5.176.1

Production release: August 25, 2017

xMatters Internal Reference No. Summary

KAM-3331
(SUP-16177)

Sending notifications - conference bridge selection: Fixed an issue that was allowing users to send notifications without specifying an external conference bridge, even when one was required by the form.

ARCH-6363
(SUP-16308)

Device validation: Fixed an issue where a device validation alert would remain "active" until it expired (with no indication of a reason) if the device was deleted via the web user interface while the validation was in progress.

5.5.176

Production release: August 22, 2017
Development Highlights

xMatters Internal Reference No. Summary

XFO-8144
XFO-8141
(SUP-16055)

Notifications - responses: Fixed an issue causing responses that generate a webhook (callback) to fail or not be accepted.

UTA-1964

Notifications - responses: Updated the invalid response message in the web user interface to be displayed in French for users with French as their preferred language.

SCO-9461

Web user interface - tooltips (cosmetic fix): Applied consistent styling to tooltips displayed throughout the web user interface.

RYL-1159

Integrated properties (cosmetic fix): Updated the styling of the form layout to use bold text for integrated properties that are required fields.

RYL-1136
(SUP-16105)

Message editor: Fixed an issue that could cause an "Unexpected error has occurred" message when formatting text in the Email/Fax/Push message editor.

RYL-1027

Event Timeline - comments (cosmetic fix): Fixed a border styling issue for the information flyouts of comments that are one line in length.

HOTH-6478

Integration Directory - Webhook integration (cosmetic fix): Fixed a text and icon alignment issue on the configuration screen for the Webhook integration.

HOTH-6476
(SUP-16119)

Group Performance report (performance improvement): Fixed an issue that would cause an unexpected error to occur when generating a performance report for groups containing other groups as members.

ARCH-6251
(SUP-16064)

Devices - SMS: Fixed an issue causing SMS devices to unexpectedly be deactivated. 

ACTO-1004
(SUP-16054)

Communication plan - scenarios: Fixed an issue where deleted groups would remain in the recipient list for communication plan scenarios, conflicting with a new groups with the same name being added to the scenario.

ACTO-932

Web user interface - Log in: Updated the behavior of the log in screen to automatically remove spaces before or after an email address entered by a user.

5.5.175.1

Production release: August 18, 2017

xMatters Internal Reference No. Summary

KAM-3267
(SUP-15992)

Messaging forms - add users: Fixed an issue that could prevent a user that recently changed their password from adding recipients to a message form.

RYL-1121
(SUP-16098)

Group roster - unscheduled users: Users that do not have any shifts are no longer deleted as part of the scheduled job to process expired data.

5.5.175

Production release: August 15, 2017
Development Highlights

xMatters Internal Reference No. Summary

KAM-3266

Events report - properties tab: Removed the 'type' field from the properties report for events existing before this field was introduced.

ARCH-6232

Web user interface: Fixed a rare issue that could cause an internal server error to be displayed in the xMatters web user interface.

ARCH-6006

EPIC Data Sync - updating devices: Resolved an issue with the EPIC data synchronization tool where attempting to update a device would fail if another device already existed with the same external key.

ACTO-680

Email notifications - preferred language: Fixed an issue that could cause email notifications to display in English instead of a user's preferred language.

ACTO-380
(SUP-15178)

Mobile App - access permissions. Resolved a database issue that could prevent some users from signing into the xMatters mobile app.

5.5.174.1

Production release: August 11, 2017

xMatters Internal Reference No. Summary

KAM-3034
(SUP-16073)

xMatters REST API - deleting groups and members: Fixed an issue where attempting to delete a group and group members at the same time (such as during a data sync operation for an integration) would cause the API to return a 500 error.

ACTO-1002
(SUP-16068)

Custom panels (legacy integrations): Recovered some custom subscription panels that were not correctly transferred during a recent infrastructure update.

ARCH-6230
(SUP-15829)

xMatters REST API (performance enhancement): Reviewed some database queries performed by the REST API to identify and prevent table-locking behavior that could affect system performance in some specific situations.

5.5.174

Production release: August 8, 2017
Development Highlights

xMatters Internal Reference No. Summary

UTA-1943

Web user interface (cosmetic fix): Fixed an issue where the font style in the interface would appear to change in some browsers.

UTA-1935

Integration Builder - outbound integrations: Fixed an issue where some browsers were preventing users from selecting a value in the drop-down lists on the outbound integration settings page.

SCO-9457

Who's On Call - exported report (translation issue): Updated the exported version of the Who's On Call report so that devices status is also translated (where applicable) into the correct language.

RYL-738

Event timeline - deleted devices: Fixed an issue where the Event timeline would not display a notification as delivered or any responses received if the user deleted their device afterwards.

ARCH-6222
(SUP-16008)

Notification delivery: Fixed an issue where xMatters was sending notifications for an event that had already been terminated.

ARCH-6220
(SUP-16020)

Notification delivery (performance enhancement): Improved system performance when resolving notification targets and creating notifications.

5.5.173.1

Production release: August 2, 2017

xMatters Internal Reference No. Summary

UTA-1936
(SUP-16009)

Messaging tab (performance enhancement): Improved system performance when searching for recipients on the Messaging tab.

5.5.173

Production release: July 28, 2017
Development Highlights 

xMatters Internal Reference No. Summary

XFO-8122
(SUP-15993)

Callbacks (performance enhancement): Updated the internal processes involving the creation and processing of callbacks to improve overall system performance.

KAM-3262

SOAP web service calls (performance enhancement): Fixed an issue with the SOAP web services where slow SOAP APIs could sometimes clash with event processing speeds in xMatters and cause events to get stuck in "CREATE" status - even though notifications were being properly processed.

HOTH-6393

Subscription forms (cosmetic fix): Realigned some of the fields and labels on the subscription forms layout page.

ARCH-6151

Events report - device validation events: Updated the device validation events shown in the Events report to display the person who attempted to validate the device as the initiator of the event, instead of the device owner/recipient of the validation.

ARCH-6027

Outbound integrations (cosmetic fix): Adjusted the alignment and text for the fields and labels on the outbound integration details page to address display issues in some browsers.

5.5.172.1

Production release: July 26, 2017

xMatters Internal Reference No. Summary

ARCH-6218
(SUP-15973)

Voice notifications - SIP: Fixed an issue that could cause an error when processing specific types of notifications for voice devices.

5.5.172

Production release: July 21, 2017
Development Highlights 

xMatters Internal Reference No. Summary

ARCH-6123
(SUP-15937)

Integration Builder - Activity Stream: Fixed an issue where attempting to view the Activity Stream for an inbound integration would sometimes display a "String Index Out Of Range: 32" error message.
HOTH-6384  Web User Interface - xMatters Agents (cosmetic fix): Updated the xMatters Agents page in the web user interface to address some minor spacing and layout issues.
HOTH-6388
(SUP-15966)
Communication plans - Properties tab: Fixed an issue introduced in a previous update where some HTML tags were displayed around some elements on the Properties tab in the Communication Plan Builder.

5.5.171.1

Production release: July 19, 2017

xMatters Internal Reference No. Summary

SCO-9462
(SUP-15975)

Groups - temporary replacements: Fixed an issue where deleting a shift from a group would also remove temporary replacements from other shifts in the group.

5.5.171

Production release: July 14, 2017
Development Highlights

xMatters Internal Reference No. Summary

RYL-1029

Communication plans - activity updates (cosmetic fix): Updated the Activity Updates dialog box to match similar locations in the user interface and include icons indicating the recipient type.

RYL-936

Event Details - Log Report (cosmetic fix): Improved the rendering of the Event Log report on smaller resolution screens so it will include the correct icon beside each audit message.

HOTH-6302

Events Report (usability enhancement): Updated the controls and boundaries on the Events Report to make it harder to accidentally open an event when attempting to select it.

5.5.170.1

Production release: July 12, 2017 

xMatters Internal Reference No. Summary

HOTH-6383
(SUP-15927)

Integration Builder - outbound integrations: Fixed an issue where some of the controls on the outbound integration configuration screen would not display correctly at smaller screen resolutions.

APO-12856
(SUP-15932)

User export: Fixed an issue where exporting a large number of users would generate an incomplete list that included duplicate users.

5.5.170

Production release: July 6, 2017
Development Highlights

xMatters Internal Reference No. Summary

XFO-8067
(SUP-15896)

Communication plans - importing: Fixed an issue where some communication plans would not import properly if they included outbound integrations targeting an Integration Agent.

XFO-8056
(SUP-15890)

Integration Builder - script editor: Fixed an issue where the Integration Builder was incorrectly updating some specific path references in the script editor to match requirements of the On-Demand web user interface.

XFO-8004

Scenarios - list properties: Updated the way lists are handled in scenarios so you can now set a default value that is different than the one defined in the form's layout.

SCO-9373

xMatters REST API - GET /on-call: Updated the GET /on-call method to handle requests when passing in a group name that includes commas.

SCO-9371
(SUP-15551)

Performance enhancement: Improved system performance when sending notifications for large events that target a significant number of invalid SMS and/or voice devices.

RYL-878

Integration Directory (cosmetic fix): Fixed an issue with the Configurations page in the Integration Directory where one of the buttons was very large in certain browsers. 

HOTH-6300

SMS response errors - translations: Fixed an issue where some error messages sent to SMS devices for incorrect responses were in English, even though messages in the user's preferred language were available.

ACTO-757

Schedule message - attachments: Fixed an issue where attachments on a scheduled message were not available for download after the message had expired.

5.5.169

Production release: June 28, 2017 
Development Highlights

xMatters Internal Reference No. Summary

VOR-3313

xMatters REST API - /audits endpoint: Updated some of the error messages returned by the /audits endpoint to be clearer and more helpful.

HOTH-6296

Integration Directory: Reduced the size of the dialog box displayed when deleting a configuration in the Integration Directory.

 

Note: The features and functionality of the Galaxity release of xMatters On-Demand (version 5.5.168) will be toggled 'on' in non-production environments on Tuesday, June 27 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Galaxity release is available in production environments on Tuesday, July 11 at 10:00 am Pacific.

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20 Comments

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    Don Clark

    Added support notes for the upcoming 5.5.170 release, scheduled for Thursday, July 6.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.170.1 release, scheduled for Wednesday, July 11.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.171 release, scheduled for Friday, July 14.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.171.1 release, scheduled for Wednesday, July 19.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.172 release, scheduled for Friday, July 21.

  • 0
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    Karla Poplawski

    Added notes for the upcoming 5.5.172.1 release, scheduled for Wednesday, July 26.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.173 release, scheduled for Friday, July 28.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.173.1 release, scheduled for Wednesday, August 2.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.174 release, scheduled for Tuesday, August 8.

     
  • 0
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    Karla Poplawski

    Added notes for the upcoming 5.5.174.1 release, scheduled for Friday, August 11.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.175 release, scheduled for Tuesday, August 15.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.175.1 release, scheduled for Friday, August 18.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.176 release, scheduled for Tuesday, August 22.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.176.1 release, scheduled for Friday, August 25.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.177 release, scheduled for Tuesday, August 29.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.177.1 release, scheduled for Friday, September 1.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.178 release, scheduled for Wednesday, September 6.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.178.1 release, scheduled for Monday, September 11.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.179 release, scheduled for Thursday, September 14.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.180 release, scheduled for Thursday, September 21.

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