xMatters On-Demand Support Notes - Replicant

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one. 

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Replicant Development Highlights article.

5.5.176

Production release: August 22, 2017

xMatters Internal Reference No. Summary

XFO-8144
XFO-8141
(SUP-16055)

Notifications - responses: Fixed an issue causing responses that generate a webhook (callback) to fail or not be accepted.

UTA-1964

Notifications - responses: Updated the invalid response message in the web user interface to be displayed in French for users with French as their preferred language.

SCO-9461

Web user interface - tooltips (cosmetic fix): Applied consistent styling to tooltips displayed throughout the web user interface.

RYL-1159

Integrated properties (cosmetic fix): Updated the styling of the form layout to use bold text for integrated properties that are required fields.

RYL-1136
(SUP-16105)

Message editor: Fixed an issue that could cause an "Unexpected error has occurred" message when formatting text in the Email/Fax/Push message editor.

RYL-1027

Event Timeline - comments (cosmetic fix): Fixed a border styling issue for the information flyouts of comments that are one line in length.

HOTH-6478

Integration Directory - Webhook integration (cosmetic fix): Fixed a text and icon alignment issue on the configuration screen for the Webhook integration.

HOTH-6476
(SUP-16119)

Group Performance report (performance improvement): Fixed an issue that would cause an unexpected error to occur when generating a performance report for groups containing other groups as members.

ARCH-6251
(SUP-16064)

Devices - SMS: Fixed an issue causing SMS devices to unexpectedly be deactivated. 

ACTO-1004
(SUP-16054)

Communication plan - scenarios: Fixed an issue where deleted groups would remain in the recipient list for communication plan scenarios, conflicting with a new groups with the same name being added to the scenario.

ACTO-932

Web user interface - Log in: Updated the behavior of the log in screen to automatically remove spaces before or after an email address entered by a user.

5.5.175.1

Production release: August 18, 2017

xMatters Internal Reference No. Summary

KAM-3267
(SUP-15992)

Messaging forms - add users: Fixed an issue that could prevent a user that recently changed their password from adding recipients to a message form.

RYL-1121
(SUP-16098)

Group roster - unscheduled users: Users that do not have any shifts are no longer deleted as part of the scheduled job to process expired data.

5.5.175

Production release: August 15, 2017
Development Highlights

xMatters Internal Reference No. Summary

KAM-3266

Events report - properties tab: Removed the 'type' field from the properties report for events existing before this field was introduced.

ARCH-6232

Web user interface: Fixed a rare issue that could cause an internal server error to be displayed in the xMatters web user interface.

ARCH-6006

EPIC Data Sync - updating devices: Resolved an issue with the EPIC data synchronization tool where attempting to update a device would fail if another device already existed with the same external key.

ACTO-680

Email notifications - preferred language: Fixed an issue that could cause email notifications to display in English instead of a user's preferred language.

ACTO-380
(SUP-15178)

Mobile App - access permissions. Resolved a database issue that could prevent some users from signing into the xMatters mobile app.

5.5.174.1

Production release: August 11, 2017

xMatters Internal Reference No. Summary

KAM-3034
(SUP-16073)

xMatters REST API - deleting groups and members: Fixed an issue where attempting to delete a group and group members at the same time (such as during a data sync operation for an integration) would cause the API to return a 500 error.

ACTO-1002
(SUP-16068)

Custom panels (legacy integrations): Recovered some custom subscription panels that were not correctly transferred during a recent infrastructure update.

ARCH-6230
(SUP-15829)

xMatters REST API (performance enhancement): Reviewed some database queries performed by the REST API to identify and prevent table-locking behavior that could affect system performance in some specific situations.

5.5.174

Production release: August 8, 2017
Development Highlights

xMatters Internal Reference No. Summary

UTA-1943

Web user interface (cosmetic fix): Fixed an issue where the font style in the interface would appear to change in some browsers.

UTA-1935

Integration Builder - outbound integrations: Fixed an issue where some browsers were preventing users from selecting a value in the drop-down lists on the outbound integration settings page.

SCO-9457

Who's On Call - exported report (translation issue): Updated the exported version of the Who's On Call report so that devices status is also translated (where applicable) into the correct language.

RYL-738

Event timeline - deleted devices: Fixed an issue where the Event timeline would not display a notification as delivered or any responses received if the user deleted their device afterwards.

ARCH-6222
(SUP-16008)

Notification delivery: Fixed an issue where xMatters was sending notifications for an event that had already been terminated.

ARCH-6220
(SUP-16020)

Notification delivery (performance enhancement): Improved system performance when resolving notification targets and creating notifications.

5.5.173.1

Production release: August 2, 2017

xMatters Internal Reference No. Summary

UTA-1936
(SUP-16009)

Messaging tab (performance enhancement): Improved system performance when searching for recipients on the Messaging tab.

5.5.173

Production release: July 28, 2017
Development Highlights 

xMatters Internal Reference No. Summary

XFO-8122
(SUP-15993)

Callbacks (performance enhancement): Updated the internal processes involving the creation and processing of callbacks to improve overall system performance.

KAM-3262

SOAP web service calls (performance enhancement): Fixed an issue with the SOAP web services where slow SOAP APIs could sometimes clash with event processing speeds in xMatters and cause events to get stuck in "CREATE" status - even though notifications were being properly processed.

HOTH-6393

Subscription forms (cosmetic fix): Realigned some of the fields and labels on the subscription forms layout page.

ARCH-6151

Events report - device validation events: Updated the device validation events shown in the Events report to display the person who attempted to validate the device as the initiator of the event, instead of the device owner/recipient of the validation.

ARCH-6027

Outbound integrations (cosmetic fix): Adjusted the alignment and text for the fields and labels on the outbound integration details page to address display issues in some browsers.

5.5.172.1

Production release: July 26, 2017

xMatters Internal Reference No. Summary

ARCH-6218
(SUP-15973)

Voice notifications - SIP: Fixed an issue that could cause an error when processing specific types of notifications for voice devices.

5.5.172

Production release: July 21, 2017
Development Highlights 

xMatters Internal Reference No. Summary

ARCH-6123
(SUP-15937)

Integration Builder - Activity Stream: Fixed an issue where attempting to view the Activity Stream for an inbound integration would sometimes display a "String Index Out Of Range: 32" error message.
HOTH-6384  Web User Interface - xMatters Agents (cosmetic fix): Updated the xMatters Agents page in the web user interface to address some minor spacing and layout issues.
HOTH-6388
(SUP-15966)
Communication plans - Properties tab: Fixed an issue introduced in a previous update where some HTML tags were displayed around some elements on the Properties tab in the Communication Plan Builder.

5.5.171.1

Production release: July 19, 2017

xMatters Internal Reference No. Summary

SCO-9462
(SUP-15975)

Groups - temporary replacements: Fixed an issue where deleting a shift from a group would also remove temporary replacements from other shifts in the group.

5.5.171

Production release: July 14, 2017
Development Highlights

xMatters Internal Reference No. Summary

RYL-1029

Communication plans - activity updates (cosmetic fix): Updated the Activity Updates dialog box to match similar locations in the user interface and include icons indicating the recipient type.

RYL-936

Event Details - Log Report (cosmetic fix): Improved the rendering of the Event Log report on smaller resolution screens so it will include the correct icon beside each audit message.

HOTH-6302

Events Report (usability enhancement): Updated the controls and boundaries on the Events Report to make it harder to accidentally open an event when attempting to select it.

5.5.170.1

Production release: July 12, 2017 

xMatters Internal Reference No. Summary

HOTH-6383
(SUP-15927)

Integration Builder - outbound integrations: Fixed an issue where some of the controls on the outbound integration configuration screen would not display correctly at smaller screen resolutions.

APO-12856
(SUP-15932)

User export: Fixed an issue where exporting a large number of users would generate an incomplete list that included duplicate users.

5.5.170

Production release: July 6, 2017
Development Highlights

xMatters Internal Reference No. Summary

XFO-8067
(SUP-15896)

Communication plans - importing: Fixed an issue where some communication plans would not import properly if they included outbound integrations targeting an Integration Agent.

XFO-8056
(SUP-15890)

Integration Builder - script editor: Fixed an issue where the Integration Builder was incorrectly updating some specific path references in the script editor to match requirements of the On-Demand web user interface.

XFO-8004

Scenarios - list properties: Updated the way lists are handled in scenarios so you can now set a default value that is different than the one defined in the form's layout.

SCO-9373

xMatters REST API - GET /on-call: Updated the GET /on-call method to handle requests when passing in a group name that includes commas.

SCO-9371
(SUP-15551)

Performance enhancement: Improved system performance when sending notifications for large events that target a significant number of invalid SMS and/or voice devices.

RYL-878

Integration Directory (cosmetic fix): Fixed an issue with the Configurations page in the Integration Directory where one of the buttons was very large in certain browsers. 

HOTH-6300

SMS response errors - translations: Fixed an issue where some error messages sent to SMS devices for incorrect responses were in English, even though messages in the user's preferred language were available.

ACTO-757

Schedule message - attachments: Fixed an issue where attachments on a scheduled message were not available for download after the message had expired.

5.5.169

Production release: June 28, 2017 
Development Highlights

xMatters Internal Reference No. Summary

VOR-3313

xMatters REST API - /audits endpoint: Updated some of the error messages returned by the /audits endpoint to be clearer and more helpful.

HOTH-6296

Integration Directory: Reduced the size of the dialog box displayed when deleting a configuration in the Integration Directory.

 

Note: The features and functionality of the Galaxity release of xMatters On-Demand (version 5.5.168) will be toggled 'on' in non-production environments on Tuesday, June 27 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Galaxity release is available in production environments on Tuesday, July 11 at 10:00 am Pacific.

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13 Comments

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.172 release, scheduled for Friday, July 21.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.171 release, scheduled for Friday, July 14.

  • 0
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    Karla Poplawski

    Added notes for the upcoming 5.5.172.1 release, scheduled for Wednesday, July 26.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.175.1 release, scheduled for Friday, August 18.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.173.1 release, scheduled for Wednesday, August 2.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.171.1 release, scheduled for Wednesday, July 19.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.174 release, scheduled for Tuesday, August 8.

     
  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.176 release, scheduled for Tuesday, August 22.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.175 release, scheduled for Tuesday, August 15.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.170.1 release, scheduled for Wednesday, July 11.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.174.1 release, scheduled for Friday, August 11.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.173 release, scheduled for Friday, July 28.

  • 0
    Avatar
    Don Clark

    Added support notes for the upcoming 5.5.170 release, scheduled for Thursday, July 6.

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