xMatters On-Demand Support Notes - Knight

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one. 

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Knight Development Highlights article.

5.5.188

Production release: November 22, 2017
Development Highlights

xMatters Internal Reference No. Summary
RYL-1459
(SUP-16598)
SOAP Web Services - QueryGroup: Fixed an issue with the QueryGroup web service operation that would sometimes cause the request to fail if the group included an expired shift.
RYL-1045
(SUP-15551)
Voice calls (performance enhancement): Updated the way xMatters retrieves information when placing a phone call to improve overall performance and responsiveness.
KAM-3656
(SUP-16497)
LDAP login (performance enhancement): Updated the configuration for LDAP logins to improve overall performance.
KAM-3501
(SUP-16529)
Integration Builder - Events report properties: Fixed an issue where events from the Integration Builder were not being populated with the correct properties when displayed in the Events report.
ARCH-6692 Communication Center (cosmetic fix): Adjusted the alignment of some of the menu items within the widgets in the Communication Center.
ARCH-6679 Tracking report - SMS responses: Fixed an issue where responding to an SMS message multiple times would change the User Delivery status in the event log from RESPONDED to DELIVERED.
XFO-8537 Event domains - end-of-life: Deprecated and removed two old event domains, "ping" and "devicevalidation", that are no longer needed or required by the system.

5.5.187

Production release: November 15, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-2237
(SUP-16542)
Groups - Roster tab: Updated the logic for the Roster tab when adding groups as members to better detect and prevent circular dependencies.
RYL-1397 User upload - assigning supervisors: Fixed an issue with the user upload feature where removing a previously assigned supervisor via the upload process would not correctly assign the current user as the default supervisor.

RYL-1393
(SUP-16154)

User service providers - device types: Added validation to prevent administrators from accidentally changing the device type assigned to a user service provider when there are devices using that provider.
KAM-3496 Group Performance Report - deleted users: Updated the Group Performance report to indicate a deleted user instead of showing the user's name.
KAM-3494 xMatters REST API - error responses: Updated some of the error code responses returned by the xMatters REST API to properly indicate an authentication issue (401) instead of a 'not found' issue (404).
HOTH-6740
(SUP-16527)
Trials - registration: Fixed an issue where attempting to register a previously-used hostname would allow the registration to proceed, but then show an error message indicating that the trial had expired. 
ARCH-6677 Communication Center dashboards: Fixed an extremely rare issue where a user would encounter an "Unexpected Error" warning whenever they attempted to view their default dashboard.
ARCH-6676 Duplicate events - site recipients: Fixed a weird issue where duplicating an event that included a site recipient with a comma in its name would deselect the site recipient from the duplicated event.
ACTO-1328 Web user interface - group visibility permissions: Fixed an issue where users that did not have permission to view a group's details or membership could access the group via a specific navigation path.

5.5.186.1

Production release: November 10, 2017

xMatters Internal Reference No. Summary
XFO-8530
XFO-8531
(SUP-16553)
Outbound integrations (performance enhancements): Upgraded and improved the services responsible for handling and connecting outbound integrations (aka callbacks) to make them more resilient and responsive. 
UTA-1663
(SUP-16493)
Groups - unscheduled shifts: Fixed an issue where an unscheduled or expired shift could eventually reach a state where it could not be edited.

5.5.186

Production release: November 6, 2017
Development Highlights

xMatters Internal Reference No. Summary
SCO-9689 Web user interface - shift details: Updated the confirmation popup displayed when saving changes to a shift to make sure the popup would close if the user navigated away from the page without confirming.
SCO-9687 Communication plans - image library: Fixed an issue where images with a specific file name format could cause the image library to stop working.
SCO-9686 Web user interface - logging in: Fixed an issue that was preventing users with specific characters in their User IDs from being able to log into the web user interface.
SCO-7794 User profile (cosmetic fix): Adjusted the spacing for some of the elements on the User Profile page that were not lining up properly in some users' browsers.
RYL-1391 Integrated properties: Fixed an issue that where newly created integrated properties were being incorrectly marked as duplicates of existing properties, and preventing users from editing and saving them.
HOTH-6741
(SUP-16540)
Groups - Who's On Call report: Updated the Who's On Call report to address an issue where retrieving a report that included a specific type of weekly shift would cause an exception error. 
ARCH-6665 Communication Center - saved searches: Fixed an issue where a search that was no longer shared with a user would still appear on their dashboard widget until they selected a different search.

5.5.185.1

Production release: November 2, 2017

xMatters Internal Reference No. Summary
APO-13309
(SUP-16504)
Integrations - mobile app responses: Fixed an issue with a specific integration where responses received from a user's mobile app would be considered as only partial successes, resulting in error messages and incorrect log entries.

5.5.185

Production release: October 30, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-1428 Groups - circular dependencies: Updated the list of potential members displayed when adding members to a group to avoid listing groups that would cause a circular dependency (when two groups have each other as group members).
HOTH-6649 Integration Directory (cosmetic fix): Updated the message displayed when saving a configuration to be a little clearer about what just happened.
ARCH-6554
(SUP-16412)
Text notifications - incorrect characters: Fixed an issue with SMS messages where tabs (Unicode character 9) would be replaced with question marks.
ARCH-6534
(SUP-16429)
Text notifications - incorrect characters: Fixed an issue with SMS messages translated into and delivered in French where some apostrophes would be replaced with question marks.
APO-13210
(SUP-16411)
Reporting - Event Log: Updated the Log report to prevent an issue where the wrong iOS device could be shown as the source of a response if the responding user had more than one iOS device.
APO-12941 iOS mobile app - SAML logins: Fixed an issue that could prevent a user from logging back into their iOS device via SAML if they had recently logged in and then logged out again within a short time period.

5.5.184.3

Production release: October 26, 2017

xMatters Internal Reference No. Summary
ARCH-6663
(SUP-16491)
Voice notifications: Updated voice notifications to eliminate a pause that was occurring when users were listening to some messages.
RYL-1388
(SUP-16488)
Event timeline (browser-specific): Fixed an issue that was preventing the icons on the event timeline from being displayed in Internet Explorer 11 (other browsers were not affected).

5.5.184

Production release: October 23, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-2150 Web user interface (usability fix): Standardized the behavior of the various pop-ups and dialog boxes throughout the web user interface to make sure they close when a user presses ESC.
SCO-9683 Web user interface (cosmetic fix): Addressed some minor styling issues for required fields on the User Profile tab.
RYL-1016 Event report - timeline: Fixed an issue that was preventing users from being able to close some comment tooltips on the event timeline.
RYL-940 Event report - timeline: Updated the timeline to resolve the unusual panning behavior observed n some browsers when attempting to hover the mouse over the zooming bar.
HOTH-6644 Event report - log (cosmetic fix): Updated the Log report to include the correct icons, which were missing in some browsers.
HOTH-6640 Groups - editing a shift (usability fix): Fixed the behavior when editing a shift on the Calendar tab to ensure that the confirmation dialog box closes properly when saving changes to a shift series or occurrence.
APO-12944
(SUP-15848)
Tracking report - permissions: Updated the Tracking report to ensure that users viewing the report on the mobile app would see the same information when viewing it in the web user interface.

5.5.183.1

Production release: October 19, 2017

xMatters Internal Reference No. Summary
HOTH-6639
(SUP-16401)
Message builder preview - SMS translations: Updated the preview function for SMS messages to include the response prompts in French (when appropriate).
UTA-2220
(SUP-16454)
EPIC data sync - job notifications: Updated the links within the notifications sent for completed data sync jobs to ensure that they direct users straight to their instance.

5.5.183

Production release: October 16, 2017
Development Highlights 

xMatters Internal Reference No. Summary
XFO-8461
(SUP-16333)
Outbound integration webhooks (callbacks) - delivery status updates: Fixed an issue where failed delivery status updates did not return device or recipient values.
UTA-2149
(SUP-16342)
Email devices - supported domains: Improved the validation for whitelisted email domains to ensure that email devices must match the supported domains exactly.
SCO-9625 Who's On Call report (cosmetic fix): Fixed an issue where the date and time selector were not properly aligned.
RYL-1177
(SUP-16209)
xMatters REST API - GET /events: Fixed a case-sensitivity issue with the GET /events call in the xM API that could cause recipients to not be returned.
KAM-3424 xMatters REST API: Fixed a rare issue that could cause POST /groups and DELETE /person to enter a deadlocked state.
HOTH-6638 Integration Directory - configuration screen: Updated the behavior of success and error banner messages to dismiss when the close button (the 'X' in the top right corner) is manually clicked.
HOTH-6241 Web user interface (cosmetic fix): Updated the behavior of some drop-down menus in the web user interface to close automatically when a user clicks away from the menu.
ARCH-6531 Web user interface - group scheduling: Fixed an issue where the delete shift dialog window would remain on the screen when using the browser to navigate back to a previous page in the web user interface.
ARCH-6527
(SUP-16345)
Response processing: Fixed an issue where SMS responses would not be processed if they contained a single quote in unicode format (typical when copy and pasting from a word processing software or editor).
ARCH-6523
(SUP-16392)
User Performance Report: Fixed an issue where a deleted user would be included in the report as a 'null' entry.

5.5.182.2

Production release: October 12, 2017

xMatters Internal Reference No. Summary
RYL-1292
(SUP-16424)
Archived events - exporting: Fixed an issue where exporting the Events report for archived events resulted in an 'Incorrect parameter received: null' error.
RYL-1286
(SUP-16393)
(SUP-16431)
Tracking report - exporting: Fixed an issue that caused exports from the Tracking report, and sometimes the Event Log, to be truncated and/or fail to export.

5.5.182

Production release: October 5, 2017

xMatters Internal Reference No. Summary
KAM-3416 Who's On Call - contact cards: Updated the error message when attempting to view the contact card for a user you don't have permission to view.
HOTH-6551 Integration Directory (cosmetic fix): Updated the Integration Directory page and the Integration Directory widget in the Communication Center to make sure the integrations were listed in the same order in both places.
HOTH-6491 xMatters Agents page (cosmetic fix): Corrected the spelling/capitalization of the names of some of the operating systems listed on the xMatters Agents page.
APO-13167
(SUP-16346)
EPIC - ZipSync: Fixed an issue with EPIC data synchronization where the sync process would fail when uploading a file containing the name of a device that had been changed via the web user interface since the last sync job.

5.5.181.1

Production release: September 29, 2017

xMatters Internal Reference No. Summary
UTA-2137
(SUP-16380)
Notification delivery: Fixed an internal processing issue that could cause some notifications to not be delivered.
RYL-1283
(SUP-16382)
Reports - Event Logs (archives): Fixed an issue where the Log report was not being displayed for some archived events.
HOTH-6636
(SUP-16371)
Reports - Conference history export: Fixed an issue where the Conference history was not being properly exported to a file from the web user interface. 
ARCH-6489
(SUP-16311)
Notification delivery - group schedules: Fixed an issue where too many overlapping or exclusive rules in a group's schedule could cause notifications to either not be delivered, or delivered without any content.
ARCH-6496
(SUP-16321)
Groups - deleted shifts: Fixed an issue where attempting to move a shift occurrence into the space where an occurrence had been previously deleted would result in the removal of both occurrences.

5.5.181

Production release: September 28, 2017
Development Highlights

xMatters Internal Reference No. Summary

VOR-3486

Web user interface: Fixed an issue where some functionality within the web user interface (such as searching for recipients) would not respond properly if the logged-in user had special characters in their user name.
SCO-9129 Web user interface - Who's On Call report (cosmetic fix): Updated the styling on the Who's On Call report to improve the spacing between some of the graphical elements - some of which were prone to overlapping with each other in certain situations.
SCO-8166 Web user interface - Add User (cosmetic fix): Adjusted the spacing of some of the components in the Add User dialog box.
RYL-1279
(SUP-16347)
Communication plan designer - usability fix: Improved the positioning of the Edit menu when attempting to edit the last communication plan in a list that extends more than one page.
KAM-3327 xMatters REST API - removing supervisors: Fixed an issue where attempting to remove yourself from the list of supervisors for a user would result in an error.
INTA-5297 Integration Directory: Updated the links for the Nagios and Nagios IX integrations in the Integration Directory to make sure they pointed to the right places.
APO-13165
(SUP-16343)
Tracking report - iOS device responses: Fixed an issue where responses from the xMatters mobile app on iOS devices were not being properly updated in the Tracking tab on the Events report, even though the responses were being received and processed properly.

 

Note: The features and functionality of the Replicant release of xMatters On-Demand (version 5.5.180) will be toggled 'on' in non-production environments on Tuesday, October 10 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Replicant release is available in production environments on Tuesday, October 24 at 10:00 am Pacific.

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13 Comments

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    Don Clark

    Added notes for the 181.1 release.

  • 0
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    Don Clark

    Added notes for the 5.5.182 release, scheduled for Thursday, October 4.

  • 0
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    Karla Poplawski

    Added notes for the 5.5.182.2 release, scheduled for Thursday, October 12.

  • 0
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    Don Clark

    Added notes for the 5.5.183 release, scheduled for Monday, October 16.

  • 0
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    Don Clark

    Added notes for the 5.5.183.1 release, scheduled for Thursday, October 19.

  • 0
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    Don Clark

    Added notes for the 5.5.184 release, scheduled for Monday, October 23.

  • 0
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    Don Clark

    Added notes for the 5.5.184.3 release, scheduled for Thursday, October 26.

  • 0
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    Don Clark

    Added notes for the 5.5.185 release, scheduled for Monday, October 30.

  • 0
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    Don Clark

    Added notes for the 5.5.185.1 release, scheduled for Thursday, November 2.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.186 release, scheduled for Monday, November 6.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.186.1 release, scheduled for Friday, November 10.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the 5.5.187 release, scheduled for Wednesday, November 15.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.188 release, scheduled for Wednesday, November 22.

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