xMatters On-Demand Support Notes - Knight

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Knight Development Highlights article.

5.5.199.1

Production release: February 20, 2018

xMatters Internal Reference No. Summary
SCO-10052
(SUP-16999)
Form designer - voicemail options: Fixed an issue where changing specific voicemail options in a form's Handling section would display a confusing and inaccurate error message instead of applying the intended settings.
APO-13698
(SUP-17040)
EPIC data sync: Fixed an issue where, in some very rare cases, the order of columns could be different between the source and destination tables when attempting to run an EPIC data sync, causing a transformation stack trace error.

5.5.199

Production release: February 15, 2018
Development Highlights

xMatters Internal Reference No. Summary
VOR-3775 Mobile apps - duplicate device timeframes: Updated the functionality of the xMatters mobile apps to prevent users from accidentally adding multiple timeframes with the same settings.
RYL-1722
(SUP-17039)
Events report - archived events: Fixed an issue that was preventing the Events report from opening archived events based on legacy scenarios.
RYL-1640 Groups tab - viewing user profiles: Made sure user profiles open in the foreground when viewed from within a group's details.
RYL-1638 Messaging tab - conferences: Improved the warning message when a user attempts to send a message including an incomplete conference invite.
RYL-1556 Communication plan (cosmetic fix): Updated the spacing and the alignment the icons on the Access Permissions dialog box.
KAM-3864
(SUP-16497)
LDAP - user session timeouts: Fixed a conflict that was causing some LDAP users to be logged out of xMatters shortly after logging in.
HOTH-7074 Web user interface - Inbox: Fixed an issue that was causing an error message to be displayed when a user responded to a specific message type in the browser.
HOTH-7067 Communication Center - widgets: Updated the Messaging link widget so it won't abruptly save changes and close during editing.
HOTH-6742 Email form initiation: Fixed an issue that was preventing some customers from being able to use their new hostnames to initiate a form via email. 
APO-13690
(SUP-17020)
User Profile - Supervisor tab: Fixed an issue where the view/edit permissions for the Supervisors tab in the User Profile were sometimes based on the owner of the profile, not the logged-in user.
APO-13682 Events report (usability fix): Updated the Events report to include a clearer indication of when an event is due to a password reset request.
ACTO-1668 Events report - Timeline: Update the fly-outs in the Timeline to ensure that they are shown in the logged-in user's specified time zone rather than the time zone of the user's browser.
ACTO-1556
(SUP-16740)
Groups - responses and escalations: Fixed an issue where the system would not accept or process some user responses if the group had a colon (:) in its name.

5.5.198.1

Production release: February 13, 2018

xMatters Internal Reference No. Summary
ACTO-1742
(SUP-17000)
Communication plan forms - editing scenarios: Updated the functionality so scenarios can be edited without deploying the form first.
APO-13684
(SUP-17017)
EPIC user data sync - duplicate data: xMatters now informs users when it is unable to complete an EPIC data sync job because of duplicate external key values in the source.
HOTH-7071
(SUP-16953) 
Inbox - viewing Device History: Updated the Device History view to include devices notified as a result of a subscription.

KAM-3972
(SUP-16994)

Who's On Call report: Fixed an issue where users could not see a shift when using the "Primary On Call" filter, even when they were the first person on call, if there was a wait scheduled in the first slot of the shift.

XFO-8729
(SUP-16917)

Notification of nested groups: Addressed a rare condition where notifications to a nested group would be created and sent if an escalation occurred at the same time a response was submitted that should have ended the event.

5.5.198

Production release: February 7, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-9918 Subscriptions (cosmetic fix): Updated the layout of the Subscriptions tab in user profiles to make sure the name of the subscription owner doesn't get truncated if its longer than the column width.
SCO-9620 Passwords - policy enforcement: Fixed an issue where the number requirement (for example, "1 or more digits (0 - 9)") of a strong password policy would not be required or enforced during specific types of forced password resets. 
SCO-9131 Who's On Call report - searching: Fixed an issue where the Who's On Call report would not return the correct results when the search criteria included a space.
RYL-1650
(SUP-16923)
Responses - 'End' actions: Fixed an issue where some long-running events targeting multiple groups with similar users could sometimes enter a state that prevented them from ending properly when a user responded with an 'End' response action. 
RYL-1639
(SUP-16944)
Events report - terminated events: Fixed an issue where the Events report was not showing the correct information for some terminated or timed out events.
KAM-3885
(SUP-16919)
Forms - email attachments: Fixed an issue where file attachments that included a percentage symbol (%) in the name would not be included in email notifications.
HOTH-6847 Voice calls - password retries: Fixed an issue with some voice calls where xMatters would replay the greeting when the user entered an incorrect password instead of asking the user to try again.
HOTH-6556 Events report (performance enhancement): Improved the performance and loading times when viewing a large volume of archived events.

5.5.197.1

Production release: February 2, 2018

xMatters Internal Reference No. Summary
XFO-8721
(SUP-16974)
Integration Builder - endpoints: Fixed an issue where the Integration Builder would not save the changes when users attempted to update the name or URL of an existing endpoint.
SCO-10044
(SUP-16964)
Externally-owned data: Fixed an issue where using the web user interface to modify the profile of a user with at least two locked fields would set the user's last name to their locale or language. 
HOTH-7066
(SUP-16966)
Communication Plan Designer - forms list: Fixed an issue where the forms for a plan with any integrated properties would always be labeled as "Not Deployed" on the Forms tab, even when they were actually enabled.

5.5.197

Production release: January 30, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-9936 Communication plans - disabled forms: Users should no longer be able to use saved bookmarks to create events based on disabled forms.
RYL-1632
(SUP-16932)
User Upload (usability fix): Added a more helpful and precise error message if the User Upload process stops because of a problem when attempting to remove a user.
RYL-1629 Who's On Call report (usability fix): Added a mouse-over capability to show the entire group name if it's longer than the available screen space.
HOTH-6751 Trials (usability fix): Fixed an issue where some trials were displaying a system error message when they expired instead of the expired trial information page.
ACTO-1636 xMatters REST API - GET /events: Added "bridgeNumber" (if it exists) to the parameters returned when retrieving a specific event's details in the REST API.

5.5.196

Production release: January 24, 2018
Development Highlights

xMatters Internal Reference No. Summary
UTA-2276 Groups - view-only access: Fixed an issue where a user with permission to view (but not edit) a group's details could cause the browser to freeze until the page was refreshed if they tried to edit a shift.
SCO-9924
(SUP-16867)
Communication plans - disabled plans: Users should no longer be able to use saved bookmarks to create events based on disabled plans.
SCO-9921 xMatters Trials (cosmetic fix): Improved the overall appearance of the trial interface for some rare instances of missing string translations.
SCO-9857 Who's On Call report (usability fix): Fixed an issue with the Who's On Call report where a certain combination of navigation steps could cause the page to hide the date and time fields and prevent it from returning the requested report. 
RYL-1595 Conferences report (usability fix): Added a tooltip to indicate when a user does not have sufficient permission to access part of the Conferences report.
RYL-1554 Flood Control - default settings: Fixed an issue where the default company-wide flood control settings would incorrectly mimic the filters for a communication plan.
RYL-1463,
RYL-1402
Conferences report (cosmetic fix): Updated the alignment and appearance of some of the text elements on the Conferences report.
RYL-1178 Web user interface (usability fix): Updated the behavior of some pop-ups and error messages to ensure that they close properly when a user clicks a different page element.
LEF-31
(SUP-16862)
Email initiation - special characters: Fixed an issue where the email initiation feature was not supporting some special characters.
INTA-5501 Chef built-in integration: Updated the Chef built-in integration to make sure the default recipients are notified if the incoming event does not target any recipients. 
HOTH-6955
(SUP-16843)
xMatters REST API - subscriptions: Fixed an issue where the xMatters API would incorrectly accept and process responses from one-way subscription notifications.
APO-13521 iOS apps - push notifications: Fixed an issue where the iOS version of the xMatters mobile app would occasionally not deliver a message that included a text property capable of including more than 4,000 characters, even if the actual value of the property in the message contained fewer than that.

5.5.195

Production release: January 18, 2018
Development Highlights

xMatters Internal Reference No. Summary
UTA-2523 Groups - Calendar view: Fixed an issue where, due to some Daylight Saving Time changes, some users in specific time zones could not select a certain day in the Calendar tab when attempting to create a shift.
UTA-2521 Reports (cosmetic fix): Fixed an issue where the Event Log report would sometimes use the wrong icon for groups if the members list did not include any active recipients.
UTA-2512 Communication Center (usability fix): Updated the Communication Center to allow 4:4 widget layout ratio for Chrome users.
RYL-1570
(SUP-16852)
Conference Bridges: Fixed an issue with conference bridges that was preventing some mobile phone users from joining when invited.

5.5.194.1

Production release: January 12, 2018

xMatters Internal Reference No. Summary
RYL-1561
(SUP-16781)
Quick Message - searching for recipients: Updated the "Advanced Search" feature when looking for recipients to add to a quick message, because it was not behaving properly in certain browsers (specifically Chrome).
ARCH-6896
(SUP-16767)
SMS responses - error messages: Implemented a more meaningful error message when a user submits an SMS response to a notification that they have already responded to.
APO-13524
(SUP-16846)
EPIC Data Sync - Synchronization reports: Updated the Synchronization report for the data sync feature to ensure that it always includes any errors relating to sites.
ACTO-1562
(SUP-16812)
xMatters REST API (performance enhancement: Improved the response time of the xMatters API when retrieving information that includes custom properties.

5.5.194

Production release: January 8, 2018
Development Highlights

xMatters Internal Reference No. Summary
UTA-2496,
UTA-2493
Communication Center (cosmetic fixes): The "Save Changes" button on the Edit Dashboard Details dialog box is no longer 'enabled' when you haven't changed anything yet - and we fixed a minor alignment issue, too.
SCO-9898 Dynamic teams (usability fix): Updated the confirmation message displayed when deleting a dynamic team so it no longer erroneously refers to "Groups"
SCO-9856 Groups page (cosmetic fix): Fixed an issue where selecting a group on the Groups page when the user interface was set to French would distort the page layout.
SCO-9233 Groups - Who's On Call: Fixed an issue where the Who's On Call report would sometimes not display a duplicated user's schedule correctly.
RYL-1555 Flood Control (cosmetic fix): Fixed a minor layout issue on the Flood Control page for French users.
RYL-1553 Flood Control (usability fix): Fixed an issue where the new Flood Control user interface page wasn't loading properly for some Internet Explorer 11 users.
HOTH-6750 Translations - fallback languages: Fixed an issue where some notifications were being delivered in English when the user's preferred language wasn't available, instead of the user's fallback language as identified by their site.
ACTO-1554 Sending messages (usability fix): When sending a message without recipients, dismissing the confirmation dialog will no longer prevent the Send Message button from becoming 'enabled'.

5.5.193.1

Production release: January 4, 2018

xMatters Internal Reference No. Summary
XFO-8654
(SUP-16793)
Non-production environments - logging in: Fixed an issue that could cause a '401 Unauthorized' error when attempting to log in to non-production environments.
XFO-8652
(SUP-16749)
Outbound integration webhooks (callbacks): Updated the caching behavior of callbacks to resolve an issue that could cause outbound integrations to fail to retrieve a user's device information.
ARCH-6896
(SUP-16767)
Response error messages: Fixed an issue that would display an incorrect error message if a user responded multiple times to an event that only required them to respond once.

5.5.193

Production release: December 29, 2017
Development Highlights

xMatters Internal Reference No. Summary
VOR-3714
(SUP-16728)
xMatters REST API - responses: Fixed an issue with some integrations where responses submitted via the Android mobile app were not being recognized because of a trailing whitespace character.
UTA-2490 Groups - default supervisor: Updated the new group creation process to show the correct first name of the default supervisor (instead of their target name). 
SCO-9900 User profile (cosmetic fix): Update the Profile tab to correct the alignment of the fields, which were distorted in some browser versions.
SCO-9899 Who's On Call report (cosmetic fix): Updated the layout of the Who's On Call report to fix a problem where coverage gap warnings would sometimes overlap with other shift details.
SCO-9848 Communication Plan Designer (usability fix): Updated the behavior of the Form Enabled drop-down menu button, which was not always correctly indicating whether a form was enabled for email initiation. 
SCO-9838 Who's On Call report (usability fix): Updated the behavior of the Who's On Call report, which would sometimes hide the scroll bars when viewing the details of a sub-group.
HOTH-6878 Integration Directory (cosmetic fix for French users); Updated the layout of the Convert to Communication Plan dialog box to prevent the Save button from being cut off.
APO-13330 Conference report: Fixed an issue where clicking the End Conference button would not appear to end the conference until all users had been disconnected.
ACTO-1550
(SUP-16768)
xMatters Agent - connecting to xMatters: Fixed an issue where the xMatters Agent was failing to connect after initial installation due to an authentication error.

5.5.192

Production release: December 21, 2017

xMatters Internal Reference No. Summary
UTA-2484 Trial environments (usability): Updated the trial banner so it won't overlap other interface elements (like pop-up dialog boxes) on smaller screens.
UTA-1954 xMatters Inbox (usability): Fixed an issue where the xMatters Inbox would incorrectly indicate that a user had already responded to the message when they tried to dismiss a notification that had no targeted recipients.
SCO-9690 Tracking report (cosmetic): Fixed an issue where the Tracking report would sometimes not include a space between a user's name and their response comment.
RYL-1557 Event report - Log messages: Updated the message displayed when an event is terminated via the web user interface to include the name of the user who issued the termination. 
RYL-1501 Timeline report (usability): Corrected some of the titles for the fly-outs on the Timeline report.

5.5.191.1

Production release: December 19, 2017

xMatters Internal Reference No. Summary
RYL-1289
(SUP-16755)
Timeline report - error when loading: Fixed an issue where the Timeline report would time out when attempting to load for some events.
HOTH-6852
(SUP-16726,
SUP-16736)
Who's On Call report - error when loading: Fixed an issue with the Who's On Call report where attempting to view the entire report for a shift that had started more than 24 hours ago would cause the report to time out.

5.5.191

Production release: December 14, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-2403 Response options (cosmetic fix): Updated the tooltips and options menus on the Responses tab in the Communication Plan Designer to ensure they're always properly aligned with the related controls.
RYL-1498
(SUP-16694)
User Upload - template: Updated the template available for download from the User Upload feature to version 1.5.
RYL-1490 Conferences report (cosmetic fix): Conference events with long names will now include the ellipses to indicate when they're truncated to fit on the screen.
KAM-3663 xMatters REST API - error codes: Updated the REST API to return 502 exceptions for bad responses from LDAP, and 504 exceptions for timeouts when connecting to LDAP servers.
INTA-5494
(SUP-16738)
SolarWinds built-in integration: Updated the SolarWinds built-in integration to make sure the default recipients are notified if the incoming event does not target any recipients. 
INTA-5493 Datadog built-in integration: Updated the Datadog built-in integration to make sure the default recipients are notified if the incoming event does not target any recipients. 
INTA-5451
(SUP-16593)
Jira Cloud built-in integration: Updated the Jira built-in integration to make sure the default recipients are notified if the incoming event does not target any recipients. 
HOTH-6771 Integration Directory (usability fix): Added a confirmation message to indicate when the Access Permissions have been updated successfully. 
HOTH-6749 Email message designer (usability fix): Fixed an issue where clicking the bullets or numbers list icons in the message designer for email/fax/push messages would sometimes display an error message.
ARCH-6814 Event report - log messages: Clarified the log message displayed in the Event Log when someone dismissed a voice notification with no response options.
ACTO-1329 Adding recipients - permissions: Fixed an issue where a user without permission to see or target admin users could add them as recipients on message forms.

5.5.190.1

Production release: December 11, 2017

xMatters Internal Reference No. Summary
SCO-9834
(SUP-16705)
Who's On Duty (usability fix): Updated the Who's On Duty report to display a device owner's first and last name instead of their target name (or user ID).
RYL-1499
(SUP-16718)
Conferences report: Fixed an issue where the Conferences report would occasionally display the wrong dates and times for conferences in the past.
KAM-3729
(SUP-16707)
xMatters REST API - error messages: Fixed an issue where the GET /events API method would incorrectly return a 404 error message (resource not found) instead of a 401 (unauthenticated request).

5.5.190

Production release: December 7, 2017

xMatters Internal Reference No. Summary
RYL-1489 Event timeline (usability fix): Improved the vertical scrolling ability when viewing the Timeline for an event with more than ten participants.
ARCH-3452 Trials - adding users: Refined the list of roles available when using the Invite Your Team feature to add users.
ACTO-1319 Trials (usability fix): Made sure that the "Invite User" button is not shown in trials for users that don't have permission to add users.
ACTO-1429
(SUP-16659)
Integration Builder (usability fix): Improved the accuracy of the error message displayed when attempting to view an integration that has been deleted.
ACTO-1433 Communication Center - sharing dashboards: Fixed an issue that was causing previously shared dashboards to be un-shared if the original dashboard changed owners.

5.5.189.1

Production release: December 4, 2017

xMatters Internal Reference No. Summary
RYL-1477
(SUP-16682)
Voice notifications - password: Fixed an issue where some voice notifications that required users to enter a PIN would not accept the correct password.
ACTO-1430
(SUP-16645)
Who's On Call report -  legacy teams: Fixed an issue that was preventing the Who's On Call report from being able to display groups that contained a legacy team as a member.

5.5.189

Production release: November 29, 2017
Development Highlights

xMatters Internal Reference No. Summary
VOR-3617
(SUP-16135)
xMatters REST API (usability fix): Tweaked the API to ensure that all users, including those with customized roles, can view basic information about the events they’ve received.
UTA-2278 Web user interface (cosmetic fix): Updated the web user interface to ensure that tooltips will correctly appear over their associated option or control.
RYL-1406 Events report - filter options: Updated the filter options for the Events report, which would occasionally include non-archived events in the search results even when the "Select from Archive" option was selected.
RYL-1018
(SUP-16437)
xMatters REST API - pagination of results: Updated the GET /audits endpoint in the API to improve pagination results.
ARCH-6694 Response options - URL redirects: Fixed an issue where the URL displayed after responding could be truncated incorrectly (though users were still being redirected to the correct location).

5.5.188

Production release: November 22, 2017
Development Highlights

xMatters Internal Reference No. Summary
RYL-1459
(SUP-16598)
SOAP Web Services - QueryGroup: Fixed an issue with the QueryGroup web service operation that would sometimes cause the request to fail if the group included an expired shift.
RYL-1045
(SUP-15551)
Voice calls (performance enhancement): Updated the way xMatters retrieves information when placing a phone call to improve overall performance and responsiveness.
KAM-3656
(SUP-16497)
LDAP login (performance enhancement): Updated the configuration for LDAP logins to improve overall performance.
KAM-3501
(SUP-16529)
Integration Builder - Events report properties: Fixed an issue where events from the Integration Builder were not being populated with the correct properties when displayed in the Events report.
ARCH-6692 Communication Center (cosmetic fix): Adjusted the alignment of some of the menu items within the widgets in the Communication Center.
ARCH-6679 Tracking report - SMS responses: Fixed an issue where responding to an SMS message multiple times would change the User Delivery status in the event log from RESPONDED to DELIVERED.
XFO-8537 Event domains - end-of-life: Deprecated and removed two old event domains, "ping" and "devicevalidation", that are no longer needed or required by the system.

5.5.187

Production release: November 15, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-2237
(SUP-16542)
Groups - Roster tab: Updated the logic for the Roster tab when adding groups as members to better detect and prevent circular dependencies.
RYL-1397 User upload - assigning supervisors: Fixed an issue with the user upload feature where removing a previously assigned supervisor via the upload process would not correctly assign the current user as the default supervisor.

RYL-1393
(SUP-16154)

User service providers - device types: Added validation to prevent administrators from accidentally changing the device type assigned to a user service provider when there are devices using that provider.
KAM-3496 Group Performance Report - deleted users: Updated the Group Performance report to indicate a deleted user instead of showing the user's name.
KAM-3494 xMatters REST API - error responses: Updated some of the error code responses returned by the xMatters REST API to properly indicate an authentication issue (401) instead of a 'not found' issue (404).
HOTH-6740
(SUP-16527)
Trials - registration: Fixed an issue where attempting to register a previously-used hostname would allow the registration to proceed, but then show an error message indicating that the trial had expired. 
ARCH-6677 Communication Center dashboards: Fixed an extremely rare issue where a user would encounter an "Unexpected Error" warning whenever they attempted to view their default dashboard.
ARCH-6676 Duplicate events - site recipients: Fixed a weird issue where duplicating an event that included a site recipient with a comma in its name would deselect the site recipient from the duplicated event.
ACTO-1328 Web user interface - group visibility permissions: Fixed an issue where users that did not have permission to view a group's details or membership could access the group via a specific navigation path.

5.5.186.1

Production release: November 10, 2017

xMatters Internal Reference No. Summary
XFO-8530
XFO-8531
(SUP-16553)
Outbound integrations (performance enhancements): Upgraded and improved the services responsible for handling and connecting outbound integrations (aka callbacks) to make them more resilient and responsive. 
UTA-1663
(SUP-16493)
Groups - unscheduled shifts: Fixed an issue where an unscheduled or expired shift could eventually reach a state where it could not be edited.

5.5.186

Production release: November 6, 2017
Development Highlights

xMatters Internal Reference No. Summary
SCO-9689 Web user interface - shift details: Updated the confirmation popup displayed when saving changes to a shift to make sure the popup would close if the user navigated away from the page without confirming.
SCO-9687 Communication plans - image library: Fixed an issue where images with a specific file name format could cause the image library to stop working.
SCO-9686 Web user interface - logging in: Fixed an issue that was preventing users with specific characters in their User IDs from being able to log into the web user interface.
SCO-7794 User profile (cosmetic fix): Adjusted the spacing for some of the elements on the User Profile page that were not lining up properly in some users' browsers.
RYL-1391 Integrated properties: Fixed an issue that where newly created integrated properties were being incorrectly marked as duplicates of existing properties, and preventing users from editing and saving them.
HOTH-6741
(SUP-16540)
Groups - Who's On Call report: Updated the Who's On Call report to address an issue where retrieving a report that included a specific type of weekly shift would cause an exception error. 
ARCH-6665 Communication Center - saved searches: Fixed an issue where a search that was no longer shared with a user would still appear on their dashboard widget until they selected a different search.

5.5.185.1

Production release: November 2, 2017

xMatters Internal Reference No. Summary
APO-13309
(SUP-16504)
Integrations - mobile app responses: Fixed an issue with a specific integration where responses received from a user's mobile app would be considered as only partial successes, resulting in error messages and incorrect log entries.

5.5.185

Production release: October 30, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-1428 Groups - circular dependencies: Updated the list of potential members displayed when adding members to a group to avoid listing groups that would cause a circular dependency (when two groups have each other as group members).
HOTH-6649 Integration Directory (cosmetic fix): Updated the message displayed when saving a configuration to be a little clearer about what just happened.
ARCH-6554
(SUP-16412)
Text notifications - incorrect characters: Fixed an issue with SMS messages where tabs (Unicode character 9) would be replaced with question marks.
ARCH-6534
(SUP-16429)
Text notifications - incorrect characters: Fixed an issue with SMS messages translated into and delivered in French where some apostrophes would be replaced with question marks.
APO-13210
(SUP-16411)
Reporting - Event Log: Updated the Log report to prevent an issue where the wrong iOS device could be shown as the source of a response if the responding user had more than one iOS device.
APO-12941 iOS mobile app - SAML logins: Fixed an issue that could prevent a user from logging back into their iOS device via SAML if they had recently logged in and then logged out again within a short time period.

5.5.184.3

Production release: October 26, 2017

xMatters Internal Reference No. Summary
ARCH-6663
(SUP-16491)
Voice notifications: Updated voice notifications to eliminate a pause that was occurring when users were listening to some messages.
RYL-1388
(SUP-16488)
Event timeline (browser-specific): Fixed an issue that was preventing the icons on the event timeline from being displayed in Internet Explorer 11 (other browsers were not affected).

5.5.184

Production release: October 23, 2017
Development Highlights

xMatters Internal Reference No. Summary
UTA-2150 Web user interface (usability fix): Standardized the behavior of the various pop-ups and dialog boxes throughout the web user interface to make sure they close when a user presses ESC.
SCO-9683 Web user interface (cosmetic fix): Addressed some minor styling issues for required fields on the User Profile tab.
RYL-1016 Event report - timeline: Fixed an issue that was preventing users from being able to close some comment tooltips on the event timeline.
RYL-940 Event report - timeline: Updated the timeline to resolve the unusual panning behavior observed n some browsers when attempting to hover the mouse over the zooming bar.
HOTH-6644 Event report - log (cosmetic fix): Updated the Log report to include the correct icons, which were missing in some browsers.
HOTH-6640 Groups - editing a shift (usability fix): Fixed the behavior when editing a shift on the Calendar tab to ensure that the confirmation dialog box closes properly when saving changes to a shift series or occurrence.
APO-12944
(SUP-15848)
Tracking report - permissions: Updated the Tracking report to ensure that users viewing the report on the mobile app would see the same information when viewing it in the web user interface.

5.5.183.1

Production release: October 19, 2017

xMatters Internal Reference No. Summary
HOTH-6639
(SUP-16401)
Message builder preview - SMS translations: Updated the preview function for SMS messages to include the response prompts in French (when appropriate).
UTA-2220
(SUP-16454)
EPIC data sync - job notifications: Updated the links within the notifications sent for completed data sync jobs to ensure that they direct users straight to their instance.

5.5.183

Production release: October 16, 2017
Development Highlights 

xMatters Internal Reference No. Summary
XFO-8461
(SUP-16333)
Outbound integration webhooks (callbacks) - delivery status updates: Fixed an issue where failed delivery status updates did not return device or recipient values.
UTA-2149
(SUP-16342)
Email devices - supported domains: Improved the validation for whitelisted email domains to ensure that email devices must match the supported domains exactly.
SCO-9625 Who's On Call report (cosmetic fix): Fixed an issue where the date and time selector were not properly aligned.
RYL-1177
(SUP-16209)
xMatters REST API - GET /events: Fixed a case-sensitivity issue with the GET /events call in the xM API that could cause recipients to not be returned.
KAM-3424 xMatters REST API: Fixed a rare issue that could cause POST /groups and DELETE /person to enter a deadlocked state.
HOTH-6638 Integration Directory - configuration screen: Updated the behavior of success and error banner messages to dismiss when the close button (the 'X' in the top right corner) is manually clicked.
HOTH-6241 Web user interface (cosmetic fix): Updated the behavior of some drop-down menus in the web user interface to close automatically when a user clicks away from the menu.
ARCH-6531 Web user interface - group scheduling: Fixed an issue where the delete shift dialog window would remain on the screen when using the browser to navigate back to a previous page in the web user interface.
ARCH-6527
(SUP-16345)
Response processing: Fixed an issue where SMS responses would not be processed if they contained a single quote in unicode format (typical when copy and pasting from a word processing software or editor).
ARCH-6523
(SUP-16392)
User Performance Report: Fixed an issue where a deleted user would be included in the report as a 'null' entry.

5.5.182.2

Production release: October 12, 2017

xMatters Internal Reference No. Summary
RYL-1292
(SUP-16424)
Archived events - exporting: Fixed an issue where exporting the Events report for archived events resulted in an 'Incorrect parameter received: null' error.
RYL-1286
(SUP-16393)
(SUP-16431)
Tracking report - exporting: Fixed an issue that caused exports from the Tracking report, and sometimes the Event Log, to be truncated and/or fail to export.

5.5.182

Production release: October 5, 2017

xMatters Internal Reference No. Summary
KAM-3416 Who's On Call - contact cards: Updated the error message when attempting to view the contact card for a user you don't have permission to view.
HOTH-6551 Integration Directory (cosmetic fix): Updated the Integration Directory page and the Integration Directory widget in the Communication Center to make sure the integrations were listed in the same order in both places.
HOTH-6491 xMatters Agents page (cosmetic fix): Corrected the spelling/capitalization of the names of some of the operating systems listed on the xMatters Agents page.
APO-13167
(SUP-16346)
EPIC - ZipSync: Fixed an issue with EPIC data synchronization where the sync process would fail when uploading a file containing the name of a device that had been changed via the web user interface since the last sync job.

5.5.181.1

Production release: September 29, 2017

xMatters Internal Reference No. Summary
UTA-2137
(SUP-16380)
Notification delivery: Fixed an internal processing issue that could cause some notifications to not be delivered.
RYL-1283
(SUP-16382)
Reports - Event Logs (archives): Fixed an issue where the Log report was not being displayed for some archived events.
HOTH-6636
(SUP-16371)
Reports - Conference history export: Fixed an issue where the Conference history was not being properly exported to a file from the web user interface. 
ARCH-6489
(SUP-16311)
Notification delivery - group schedules: Fixed an issue where too many overlapping or exclusive rules in a group's schedule could cause notifications to either not be delivered, or delivered without any content.
ARCH-6496
(SUP-16321)
Groups - deleted shifts: Fixed an issue where attempting to move a shift occurrence into the space where an occurrence had been previously deleted would result in the removal of both occurrences.

5.5.181

Production release: September 28, 2017
Development Highlights

xMatters Internal Reference No. Summary

VOR-3486

Web user interface: Fixed an issue where some functionality within the web user interface (such as searching for recipients) would not respond properly if the logged-in user had special characters in their user name.
SCO-9129 Web user interface - Who's On Call report (cosmetic fix): Updated the styling on the Who's On Call report to improve the spacing between some of the graphical elements - some of which were prone to overlapping with each other in certain situations.
SCO-8166 Web user interface - Add User (cosmetic fix): Adjusted the spacing of some of the components in the Add User dialog box.
RYL-1279
(SUP-16347)
Communication plan designer - usability fix: Improved the positioning of the Edit menu when attempting to edit the last communication plan in a list that extends more than one page.
KAM-3327 xMatters REST API - removing supervisors: Fixed an issue where attempting to remove yourself from the list of supervisors for a user would result in an error.
INTA-5297 Integration Directory: Updated the links for the Nagios and Nagios IX integrations in the Integration Directory to make sure they pointed to the right places.
APO-13165
(SUP-16343)
Tracking report - iOS device responses: Fixed an issue where responses from the xMatters mobile app on iOS devices were not being properly updated in the Tracking tab on the Events report, even though the responses were being received and processed properly.

 

Note: The features and functionality of the Replicant release of xMatters On-Demand (version 5.5.180) will be toggled 'on' in non-production environments on Tuesday, October 10 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Replicant release is available in production environments on Tuesday, October 24 at 10:00 am Pacific.

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32 Comments

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    Don Clark

    Added notes for the 181.1 release.

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    Don Clark

    Added notes for the 5.5.182 release, scheduled for Thursday, October 4.

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    Karla Poplawski

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

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    Don Clark

    Added notes for the 5.5.190.1 release, scheduled for Tuesday, December 12.

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    Don Clark

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    Don Clark

    Added notes for the 5.5.191.1 release, scheduled for Tuesday, December 19.

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    Don Clark

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    Karla Poplawski

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    Karla Poplawski

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    Don Clark

    Added notes for the 5.5.194 release, scheduled for Monday, January 8.

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    Don Clark

    Added notes for the 5.5.194.1 release, scheduled for Friday, January 12.

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    Don Clark

    Added notes for the 5.5.195 release, scheduled for Thursday, January 18.

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    Don Clark

    Added notes for the 5.5.196 release, scheduled for Wednesday, January 24.

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    Don Clark

    Added notes for the 5.5.197 release, scheduled for Tuesday, January 30.

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    Don Clark

    Added notes for the 5.5.197.1 release, scheduled for Friday, February 2.

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    Don Clark

    Added notes for the 5.5.198 release, scheduled for Wednesday, February 7.

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    Christine Astle

    Added notes for the 5.5.198.1 release, scheduled for Tuesday, February 13.

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