Use the mobile passcode feature to protect your account details

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

A new passcode feature will soon be available for the xMatters mobile apps, which will allow organizations to protect sensitive information if an employee's phone is compromised. This feature will require users to enter a passcode to access their xMatters mobile app accounts, after the app has been inactive for a specified time out period.

UPDATE: The mobile passcode feature is now available for both iOS and Android xMatters mobile apps.  Download now from iTunes or Google Play.  


How to enable the mobile app passcode feature

The mobile app passcode feature can be configured by a company supervisor from the Admin tab in the xMatters web user interface. A new 'Mobile App Passcode' section has been added to the Password Policy screen:


Company supervisors can specify the maximum amount of time (from 1 to 60 minutes) that a user can be inactive before being required to re-enter their passcode. The default value for this setting is ten minutes.

Once the mobile passcode feature has been enabled for a company, users will be asked to set a passcode the next time they use the xMatters mobile app:


If you have more than one account configured on the xMatters mobile app, the most restrictive passcode settings of all of your account is used. For example, if only one of your accounts requires a passcode, you'll be required to enter the passcode to access all of your accounts. Or, if you have multiple accounts with different timeout periods configured (for example, 5 minutes vs. 10 minutes), the most restrictive timeout period will be observed for all accounts.

Reset Passcode

If you forget your passcode and need to reset it, you can tap on Reset Passcode and set up a new passcode.  When you reset your passcode, you will be required to first re-authenticate into your account before you can set up a new passcode.



Note: If you have more than one account configured in your xMatters mobile app, resetting the passcode will log you out of the other accounts and will require re-authentication for those accounts before you can access them again.  However, once the passcode is setup, you will not have to setup a new passcode.  

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