Sunsetting older versions of the xMatters Agent

One of the best ways to support our customers and ensure their success is by delivering regular product updates and new feature releases. For our cloud-based service, we can do this behind the scenes while still making sure that everyone's aware of what we're up to.

We also want to make sure customers can take advantage of these upgrades for some of our other products, such as the xMatters Agent. In addition, we may need to withdraw support for ("sunset") older versions of the agent to address potential security vulnerabilities or improve overall system performance.

What versions are you sunsetting?

In the Spring of 2021, we are withdrawing support for versions of the xMatters Agent prior to version 1.6. 

We'll update this article if and when we sunset future versions, and with precise dates as they become available; click the Follow button at the top of this article to be notified for all future changes.

How do I upgrade?

If you use the xMatters Agent to run Flow Designer steps or process Integration Builder scripts on your system, it's best practice to stay up-to-date with the latest version. If you can't always update as soon as a new version comes out, we recommend updating your agents at least every 6-12 months.

You can download and install the latest version of the agent directly from within the xMatters web user interface. To see a list of your currently installed agents and whether there's an update available, navigate to Workflows > Agents.

For complete instructions on how to upgrade your version, see Download and install the xMatters Agent.

I have more questions; how can I find more information?

You can find a complete list of all xMatters Agent releases on the xMatters Agent release notes page in the online help. (This is also a great place to find out what each new release has to offer.)

If you have any questions or concerns, please contact Support and we'll be happy to help.

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