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Introduction
We're hard at work on our next quarterly release, Tetris, which will be rolling out in the Sep/Oct 2023 timeframe. Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Tetris release.
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
Deployment Details
For more information on how features in this article work, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.
Support Notes
For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
October 16-20, 2023
Tetris Production Release tomorrow!
Just a reminder that we're enabling the Tetris Release in production environments tomorrow, Tuesday October 24 at 10:00 am Pacific!
Support notes (week October 16-20)
| xMatters Internal Reference No. | Summary |
| COR-83804 | Workflows - recipients: Fixed an issue that prevented users from clearing all selected recipients. |
| COR-83438 | Flow Designer - Incident Automation trigger: Corrected an issue that prevented users from removing associated services after they were added to a trigger. |
| COR-83770 (SUP-25957) |
Post-Incident Report - export: Fixed an issue where the Post-Incident Report showed users an export error if the "Stop Notifying" option was selected during an incident. |
| COR-83542 | Post-Incident Report: Corrected an issue that prevented some users from generating a Post-Incident Report. |
| COR-76696 (SUP-25804) |
Profile - on-call schedules: Fixed an issue where a user's schedule could incorrectly show them as on-call. |
October 9-13, 2023
Support notes (week October 9-13)
| xMatters Internal Reference No. | Summary |
| COR-83721 (SUP-25961) |
Groups - Shifts: Fixed an issue that caused an inaccurate time zone to display on the calendar after daylight saving time ended. |
| COR-83674 | Incident Console - Collaboration Channels: Corrected an issue that prevented users from saving valid Zoom collaboration channel links if the link contained an encoded password. |
| COR-83115 | Incident Console - Notify to Engage: Fixed an issue that prevented users from seeing the "Stop notifying" option on the Impacted Services info card. |
| COR-83581 COR-83570 (SUP-25940) |
Flow Designer: Corrected an issue that prevented Flow Designer from properly loading canvases that contained over 100 switch steps. |
October 2-6, 2023
Support notes (week October 2-6)
| xMatters Internal Reference No. | Summary |
| COR-77914 | Workflows - searching: Fixed an issue where the same workflow could appear multiple times in search results. |
| COR-83243 | Sites - sorting: Sites can now be correctly sorted by address on the Admin > Sites page. |
September 25-29, 2023
Tetris Release Overview
The Tetris Release Overview is now available! It's your comprehensive guide to all the new features and enhancements we've packed into this release. Tetris is currently live in non-production environments and we'll be toggling most features 'on' in production environments on Tuesday, October 24 (see the release overview for availability dates of individual features).
Support notes (week September 25-29)
| xMatters Internal Reference No. | Summary |
| COR-78145 (SUP-25868) |
Groups - filters: Ensured the Groups page displayed an accurate list of groups when the "With Any Empty Shifts" filter is applied. |
| COR-83118 (SUP-25826) |
Groups - shifts (usability fix): Ensured that required fields were properly indicated in the add/edit shifts side panel. |
| COR-83110 (SUP-25893) |
Incident Console - Stakeholder Updates: Fixed an issue to ensure stakeholder updates used the correct Impact End time. |
| COR-83124 (SUP-25891) |
xMatters Free: Corrected an issue where users with active free accounts were receiving email warnings about pending account deletion. |
September 18-22, 2023
The Tetris Release Overview will be available tomorrow!
Watch this space for the Tetris Release Overview, coming tomorrow, September 26 at 10am Pacific!
Support notes (week September 18-22)
| xMatters Internal Reference No. | Summary |
| COR-78100 (SUP-25741) |
Groups - Shifts: Fixed an issue to ensure the Who's On Call dialog shows the escalation order for the selected shift, not the current date. |
| COR-77149 | Notifications - Recipients: Corrected an issue to prevent users from accidentally selecting the devices of inactive users as recipients. |
| COR-76550 | Flow Designer - Flow Trigger Forms: Fixed an issue that prevented the user who created a form from having edit permissions on the form. |
| COR-76479 | Incident Console - Impacted Services: Searching for services now supports typing two spaces in the search bar to see a list of all services. |
September 11-15, 2023
New endpoints: OAuth 2.0 (Authorization Code) & Token
Availability: Early Access Program
We're excited to announce that if you're enrolled in our Early Access Program, you can now take advantage of these two new endpoint types:
OAuth 2.0 (Authorization Code)
This enhancement enables seamless integration with Authorization Code Flow, a widely recognized and secure method for user, application, and system authentication. In addition to simplifying integrations with new systems, it empowers users to craft custom versions of built-in endpoints such as Microsoft Graph API with custom permission scopes for enhanced security.
Token
The Token endpoint enables integration with systems using a static token or API key for authentication. This improves security by eliminating the need for individual steps to manage authentication processes. It also supports configuration of authentication and custom headers, including a token header and additional headers such as account or organization IDs when required.
Add a comment to any ServiceNow record type
Availability: Early Access Program
We've just released an updated version of the ServiceNow Add Comment step to the Early Access Program. You can use this step to add a comment to any existing ServiceNow record type that supports comments. Simply configure the new 'Table' input to specify the ServiceNow record table where you want to add the comment.
If adding the comment isn't successful, rest assured that the step won't fail and stop the flow—instead, the flow will continue and a new 'Add Comment' output will indicate if adding the comment was successful (true) or unsuccessful (false).
Support notes (week September 11-15)
| xMatters Internal Reference No. | Summary |
| COR-77800 (SUP-25869) |
Groups - Shifts: Fixed an issue that caused users to see an error when attempting to make a valid edit to a shift occurrence. |
| COR-77728 (SUP-25867) |
Incidents - Incident Initiation: Corrected an issue that prevented some users from creating an incident when they clicked the "Initiate Incident" button. |
| COR-77749 | Flow Designer (usability fix): Fixed an issue to ensure step labels are clearly visible on the canvas. |
| COR-76910 | Workflow Templates - Webhook: Corrected an issue to ensure inactive users were properly displayed in the recipients window. |
| COR-77214 | Flow Designer - Activity Panel: Fixed an issue that prevented the Activity Panel from showing accurate results when filters are applied. |
| COR-77215 | Flow Designer - Activity Panel: Improved performance when viewing log files that contain a large amount of data. |
| COR-77366 (SUP-25705) |
Workflows - Endpoints: Fixed an issue that prevented the Salesforce endpoint from working properly after importing a workflow. |
September 4-8, 2023
ServiceNow Vancouver certification
If you're using the latest version of ServiceNow, then you'll be happy to hear that Version 5.7 of the xMatters application for ServiceNow is certified with San Diego, Tokyo, Utah, and now Vancouver!
For more information about getting integrated with ServiceNow, see our integration guide.
Simplified Zendesk workflow
Want to post to a Slack channel or spin up a Microsoft Teams meeting based on activity in Zendesk? With our updated Zendesk workflow, it's now simpler to set things up! We've improved the installation process and moved all the flows onto one canvas in Flow Designer, making it easier to drop in steps and customize the automation for your use case.
AWS CloudWatch automatic subscription confirmation
You no longer need to wait for an email to get an AWS CloudWatch workflow up and running—instead of confirming your SNS topic subscription by clicking an email link, confirmation now happens automagically.
Support notes (week September 4-8)
| xMatters Internal Reference No. | Summary |
| COR-77593 | Groups - usability enhancements: Improved performance and handling of some elements on the Groups pages. |
| COR-76077 | xMatters REST API - POST /scheduled-messages: Ensured the correct conference bridge information is returned in the response when creating scheduled messages. |
| COR-77362 | Incidents - Initiate Incident: Fixed an issue that caused the Initiate Incident button to be disabled even after all required fields contained valid information. |
| COR-77288 | Workflows - Alert Flood Control: Corrected an issue that prevented users with appropriate permissions from enabling and disabling alert flood control rules. |
| COR-77360 | Messaging - Forms: Fixed an issue that prevented users from successfully starring and unstarring forms. |
| COR-72651 | Groups - Shifts: Corrected an issue that prevented the calendar from accurately displaying changes made to a shift occurrence. |
August 28-September 1, 2023
'Due' more with tasks
You can now set incident tasks to be due relative to incident initiation or incident resolution. For example, you could create a task to notify stakeholders five minutes after the incident is initiated and another task to update a status page one minute after the incident was resolved.
You'll find these two new options the next time you set a relative due date for your tasks:
Recipientless automations
Your automations don't need to have recipients...unless you want them to! You now have the option to remove the Recipients section from Flow Trigger forms. This means when you run an automation that doesn't require recipients, you won't be presented with the option to add them—or be warned that you haven't added any.
Support notes (week of August 28-September 1)
| xMatters Internal Reference No. | Summary |
| COR-76477 | Incidents - Incident Console (usability fix): Improved the positioning and spacing of timeline entries when the Incident Console is viewed on smaller screens. |
| COR-77200 (SUP-25847) |
Messaging - Recipients: Fixed an issue that prevented users with the appropriate permissions from seeing the button to expand groups listed as recipients on the form. |
August 21-25, 2023
Get the latest and greatest Slackbot
Just a friendly reminder that version 1 of the xMatters app for Slack is being decommissioned after August 31, 2023. Thankfully, upgrading to version 2 only takes a few simple clicks!
Follow these instructions to check which version you have and upgrade today to keep using xMatters features on Slack after August 31.
Support notes (week of August 21-25)
| xMatters Internal Reference No. | Summary |
| COR-76763 (SUP-25533) |
Messaging - sending alerts: Fixed an issue where the option to expand a group was being displayed (but was not functional) for users that did not have permission to view the group's members. |
| COR-76792 (SUP-25814) |
User Performance report - exporting: Fixed an issue where exported User Performance reports were not respecting some filter settings. |
| COR-74980 (SUP-25685) |
Flow Designer - Create Alert Using a Form: Fixed an issue where flows would fail if the Create Alert Using a Form step included a custom value within a property. |
| COR-76538 (SUP-25731) |
Flow Designer - Callable flows: Clicking View Step Activity within a callable flow request should now open the correct step in the Activity Panel. |
August 14-18, 2023
Support notes (week of August 14-18)
| COR-76603 (SUP-25794) |
Alerts Report - Alert Overview tab: Corrected an issue that caused the User Delivery Summary to take longer than usual to accurately populate with data. |
| COR-76324 (SUP-25756) |
xMatters REST API - POST /plans/{planId}/constants: Fixed an issue that caused users to see an error message when they tried to change the values of a constant. |
| COR-76114 (SUP-25768) |
Groups - Copy Group: Corrected an issue that prevented users from copying a group if a group member is not part of a shift. |
| COR-76632 | Flow Designer: Fixed an issue that prevented flow steps from properly connecting to responses. |
August 7-11, 2023
Support notes (week of August 7-11)
| xMatters Internal Reference No. | Summary |
| COR-76585 (SUP-25790) |
Groups - Shifts: Fixed a bug hiding the escalation timeline for shifts longer than 24hrs. |
| COR-76552 (SUP-25787) |
Workflows - Shared Libraries: Fixed problems with saving to the wrong library and unnecessary warning messages when switching between unchanged libraries. |
| COR-76473 | Groups - Shifts: Addressed an error displayed when deleting a shift occurrence and creating a new shift to replace it. |
| COR-76437 (SUP-25770) |
Flow Designer - Constants menu: Fixed the Constants menu not closing correctly when switching between workflows. |
| COR-76236 |
Incident Console - Stakeholder Users (usability fix): Improved the accuracy of stakeholder messaging times and Incident Commander details. |
| COR-76396 | Post-Incident Report: Resolved an issue preventing saving actions without a due date set. |
| COR-76240 |
Incidents - Incident List Filters: Fixed Impacted Services filter not loading data when searching to select a second service. |
| COR-76209 (SUP-25742) |
Flow Designer: Improved canvas load times. |
| COR-76050 | Flow Designer - Custom steps: Fixed Agents becoming disconnected in custom steps when the canvas is reopened. |
| COR-76197 (SUP-25693) |
User Upload - EPIC client: Fixed issue preventing upload from deleting group members not part of a shift. |
July 31-August 4, 2023
Support notes (week of July 31-August 4)
| xMatters Internal Reference No. | Summary |
| COR-76087 | Workflows - Scenario Permissions: Corrected an issue in the Scenario Permissions window that caused the search drop-down to close when users attempted to scroll through the list. |
| COR-76203 (SUP-25747) |
xMatters REST API - GET /sites: Fixed an issue that prevented delimiters from being preserved when search terms were grouped in quotations marks. |
| COR-76191 | Groups - Schedule: Improved the position and layout of page elements when the side drawer is opened. |
| COR-76072 (SUP-25726) |
Dashboard - Group Performance widget: Fixed an issue that prevented users from seeing the groups they supervise on a shared dashboard. |
| COR-76083 | xMatters REST API - POST /shifts: Corrected an issue to ensure shifts are only created for valid recipient types. |
| COR-75529 | Incidents - Incident Console: Adjusted the Impacted Services section of the Incident Console so users can easily tell when there are additional impacted services. |
| COR-74220 | Alerts Report - Alert Views: Fixed an issue that prevented users from successfully sharing a saved view with all users. |
July 24-28, 2023
Space Invaders Release
The Space Invaders Release is now available in production environments! For an overview of all the features and enhancements included in the release, see our Space Invaders Release Overview.
Support notes (week of July 24-28)
| xMatters Internal Reference No. | Summary |
| COR-76121 (SUP-25741) |
Groups - Who's On Call: Fixed an issue that caused the Who's On Call pop-up to display information on the current shift rather than the selected shift. |
| COR-75593 (SUP-25718) |
Alerts report: Corrected an issue that prevented the Alerts report table from promptly displaying all available alerts. |
| COR-76134 | Incidents (usability fixes): Improved the positioning and style of some elements on the Incidents List and Incident Console. |
| COR-74225 | Incidents - Incident Console: Corrected an issue that prevented users from adding resolvers to roles on the Incident Console. |
| COR-75596 (SUP-25725) |
Alerts report - User Delivery tab: Fixed an issue where previously entered search terms remained visible in the search bar. |
| COR-75899 | Groups - shifts: Corrected an issue that prevented users from changing the frequency of an existing shift. |
| COR-75895 (SUP-23687) |
Alerts report: Fixed an issue that prevented users from seeing information in the First to Respond column. |
| COR-75525 (SUP-25365) |
Flow Designer - Microsoft Teams: Corrected an issue that caused flows containing the Microsoft Teams Create Channel step to fail despite successfully creating the Teams channel. |
July 17-21, 2023
Support notes (week of July 17-21)
| xMatters Internal Reference No. | Summary |
| COR-75818 (SUP-25702) |
Workflows - usage permissions: Fixed an issue that caused users with valid permissions to see an error when accessing the usage permissions for a custom HTTP step. |
| COR-75590 (SUP-25680) |
Incidents List: Corrected an issue that prevented users from successfully updating incident information when using the Select All checkbox. |
| COR-75582 (SUP-25669) |
Alerts - User Delivery: Fixed an issue that added a truncated list of users to a group when clicking the "Add to Group" button instead of the complete list. |
| COR-75470 (SUP-25352) |
User interface - web sessions: Fixed an issue where users were not being properly logged out of their web sessions. |
| COR-75708 | Groups - Calendar: Corrected an issue that caused users to see the Daylight Savings Time warning message when the change was over 30 days away. |
| COR-45944 | Incident Console - collaboration channels: Fixed an issue that caused users to see an error message when they tried to add a Teams Channel. |
July 10-14, 2023
Tetris Quarterly Release dates
The pieces are coming together for our next release, Tetris, and they're a perfect fit! Here's when you can expect to see them descending into your xMatters instances:
-
Non-production environment access: Tuesday, September 26, 2023
- Production environment access: Tuesday, October 24, 2023
Support notes (week of July 10-14)
| xMatters Internal Reference No. | Summary |
| COR-74980 | Flow Designer - Create Alert Using a Form: Fixed an issue that could cause a flow to fail if the Create Alert Using a Form step contained a custom value in a lenient combo-box. |
| COR-75255 (SUP-25628) |
xMatters REST API - POST /triggers: Fixed an issue where calling the /triggers endpoint would return a 500 error instead of a 400 error (especially when testing the PTRG integration). |
| COR-75385 (SUP-25604) |
Workflows - custom icons: Fixed an issue where some users were unable to see custom icons for workflows. |
| COR-75426 | Flow Designer - Callable trigger: Corrected an issue that prevented modified trigger labels from appearing properly in the output mapping section of connected steps. |
July 3-7, 2023
ServiceNow (Flow Designer) workflow
The frequently requested ServiceNow (FlowDesigner) workflow is now available. This built-in workflow uses the xMatters for ServiceNow app (versions 5.5 and above) with a new trigger and steps to seamlessly connect your ServiceNow records and processes into xMatters Flow Designer—right out of the box!
If it's your first time integrating xMatters with ServiceNow, we recommend you start with this new built-in ServiceNow (Flow Designer) workflow. However, if you want to build your own custom workflow or upgrade an existing workflow to use Flow Designer, then you may be interested in the following new trigger and step.
ServiceNow 5.x trigger
To build your own custom workflow from scratch, add our new ServiceNow 5.x trigger to your flow canvas and connect the steps you need for your incident and record management processes.
|
ServiceNow 5.x trigger |
ServiceNow 'Send Integration Update' step
We've designed a new Send Integration Update step to connect cloud-to-cloud xMatters for ServiceNow integrations to Flow Designer. Add this step to your flow to update ServiceNow records without having to rebuild your existing integration.
| Send Integration Update Sends an update to ServiceNow via the xMatters integration (requires version 5.5 or later). Any inputs excluded from the request retain their current values and are not overwritten by the update. |
Support notes (week of July 3-7)
| xMatters Internal Reference No. | Summary |
| COR-75248 (SUP-25650) |
Communication Center - Send Message widget: Fixed an issue where the Site Recipients section would not load properly when sending a message from the dashboard widget. |
| COR-75731 (SUP-25661) |
Incidents list - exporting: Fixed an issue where attempting to export a list of incidents for a specific date range would result in an error. |
| COR-75367 (SUP-25660) |
Performance reports - filtering: Fixed an issue where the Group Performance report would not display data for some date ranges. |
| COR-75157 | TTS Dictionary: Fixed an issue that was preventing users from deleting dictionary entries. |
| COR-75140 (SUP-25633) |
Flow Designer - HTTP triggers: The Run Location tab for HTTP triggers should now properly indicate whether the trigger has any potential configuration issues. |
| COR-71045 (SUP-25269) |
Notifications - phone extensions: Fixed an issue where extensions were not being dialed properly for some voice notifications. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
Comments
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Highlights and support notes added for week of July 10-14, 2023.
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Support notes added for week of July 17-21, 2023.
Highlights and support notes added for week of July 24-28, 2023.
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Support notes added for week of July 31-August 4, 2023.
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Support notes added for week of October 16-20, 2023.