Ultima was released on January 16, 2024. For all the details, see the Ultima (Dec/Jan 2024) Release Overview.
We're now hard at work on our next quarterly release, Vanguard. To receive updates throughout the quarter on all the fun and functionality we're working on, follow the Vanguard Development Highlights & Support Notes page.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Ultima release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that are not covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the release dates to mark in your calendar:
-
Non-production environment access: Tuesday, December 12, 2023
- Production environment access: Tuesday, January 16, 2024
Plus scheduled code freezes over the holiday season:
- Hard freeze: November 20-27, 2023 and December 18-26, 2023
- Soft freeze: December 27, 2023-January 1, 2024
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
January 15-19, 2024
The Ultima Release is here!
The Ultima release is now available in production environments. For an overview of all the features and enhancements included in the release, see the Ultima Release Overview.
Coming soon...
The following features aren't yet live in production, but will be arriving shortly - check the overview for availability updates:
Support notes (week of January 15-19)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-90116 (SUP-26242) |
Groups - shift escalations: Corrected an issue that prevented users from seeing the the correct escalation order when editing a future shift occurrence. |
| COR-90117 (SUP-26233) |
Workflows - Create Alert step: Fixed an issue that caused the Create Alert step to log a reply from all available response options when a user responded to a notification. |
| COR-90237 (SUP-26232) |
Flow Designer - input fields: Corrected an issue that caused the cursor to move unexpectedly when pausing while entering information. |
| COR-90000 (SUP-26254) |
Incidents - recipients selector (usability fix): Improved the layout and readability of recipients with very long names in the Recipient selector drop-down list. |
| COR-90012 (SUP-26230) |
Dynamic groups: Fixed an issue where some users could not see a dynamic group despite being marked as observers. |
| COR-89737 (SUP-26204) |
Shifts - filtering: Fixed an issue that caused the Status filter to reset when shift details were viewed in the side panel. |
January 8-12, 2024
Ultima Production Release tomorrow!
Just a reminder that we're enabling the Ultima Release in production environments tomorrow, Tuesday January 16 at 10:00 am Pacific!
Support notes (week of January 8-12)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-89773 (SUP-26207) |
Messaging - Message Preview: Corrected an issue where message previews displayed code variables instead of the expected values. |
| COR-89671 (SUP-26115) |
Messaging - Recipients: Fixed an issue where some user name and role combinations caused a delay when adding recipients to a messaging form. |
| COR-88998 (SUP-26143) |
Conference bridges - suppressed alerts: Fixed an issue where conference bridges were being created for some suppressed alerts. |
| COR-84033 | Users - Supervised Users: Fixed an issue that deactivated the Add Supervised Users button when users scrolled down the list of supervised users. |
January 1-5, 2024
Updated availability: Redesigned send message forms and scenarios
It's taking us slightly longer than anticipated to complete our work redesigning scenarios. To align with customers' change management processes, we've adjusted the availability dates for redesigned message forms and scenarios as follows:
- Non-production: Forms available now; Scenarios late Jan/early Feb
- Production: Vanguard Release (Mar/Apr), with option for early opt in
Early opt in
If you'd like to enable redesigned message forms and scenarios in your production environment before the Vanguard release, please reach out to customer support— this option will be available after scenarios is released to non-production in late January/early February.
Support notes (week of January 1-5)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-89577 (SUP-26195) |
Custom Holidays - Find Holidays by Country: Fixed an issue where some holidays were not being included in search results. |
| COR-89143 (SUP-26145) |
Groups - Shifts: Fixed an issue that prevented users from seeing the correct shift rotation when a holiday shift occurs on the day a shift should rotate. |
| COR-88054 (SUP-26138) |
Flow Designer - Notify to Engage step: Corrected an issue that caused alert properties to be prefaced with "undefined", resulting in notifications not reaching targeted recipients. |
December 11-15, 2023
Ultima Release Overview
The Ultima Release Overview is now available! It's your detailed map to all the powerful new features and enhancements packed into this release. Ultima is currently live in non-production environments, and we'll be toggling features 'on' in production environments on Tuesday, January 16.
Note: We've adjusted the release dates for a few features—please refer to the release overview for updated availability dates of individual features.
Support notes (week of December 11-15)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-88663 (SUP-26160) |
Admin - SSO/SAML settings: Fixed a field validation issue where attempting to save a new SSO configuration would result in an error message. |
| COR-88606 (SUP-26134) |
Notifications report - exporting: Fixed an issue where the exported Notifications report results did not match the results in the user interface. |
| COR-88560 (SUP-26142) |
Groups - escalations: Fixed an issue where the "In Rotation" option was not being displayed correctly when editing group escalations. |
| COR-88556 (SUP-25950) |
Flow Designer - email triggers: Email trigger names should no longer be case-sensitive. |
| COR-88634 (SUP-26148) |
Who's On Call report: Fixed an issue where attempting to view the Who's On Call report for an alert would cause an error. |
| COR-88537 (SUP-26136) |
Copying and converting groups: Fixed an issue where users with the correct permissions were unable to copy or convert some groups. |
December 4-8, 2023
Rescheduled Ultima production release
As we embrace the festive season and recognize many of our customers' employees will be on holiday, we're extending the length of time our Ultima release is in non-production environments.
To provide an extra week for testing and user training on new features, the Ultima production release date (originally scheduled for January 9) has been moved to January 16, 2024.
Watch this space for the Ultima Release Overview, coming tomorrow, December 12 at 10am Pacific!
Support notes (week of December 4-8)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-88516 (SUP-26081) |
Alerts report - expired alerts: Fixed an issue where some expired alerts were still showing as active in the Alerts report. |
| COR-87770 | Communication Center - My Schedule widget: Fixed an issue where navigating to a user's schedule via the My Schedule widget on the dashboard was not applying the correct filter. |
| COR-87977 | Workflow templates - Zendesk: Fixed some missing connections between steps and triggers for new installations of the Zendesk workflow. |
November 27-December 1, 2023
New workflow and trigger for HaloITSM
We've added a new low-code HaloITSM workflow that you can install directly from within xMatters:
The workflow sends actionable alerts to on-call resources when xMatters gets a signal from HaloITSM. Responders can initiate an incident with the click of a button, and you can build on the flow to perform automated resolution tasks.
You can also take advantage of the new HaloITSM Incidents trigger (available on the Triggers tab of the Flow Designer palette) to build your own custom signal handlers in any new or existing workflow:
Automatically create, update, and add actions to tickets in HaloITSM
As part of our work on the HaloITSM workflow, we've added the following new steps that you can use to take action in HaloITSM as part of your flows:
- Create Ticket - Create a new ticket in HaloITSM including information from the alert or previous steps in the flow.
- Update Ticket - Update an existing ticket in HaloITSM as new information becomes available.
- Add Action - Add the outcome of an action to an existing ticket in HaloITSM.
Mobile: Android 3.24
The latest release of our Android app includes the following updates:
- Real-time notification testing: Now when you test your notifications, we'll send you a real notification instead of a preview of what it will look like.
- Large device optimization: Enjoy an improved experience on tablets and larger phones! We've moved responses to the bottom of the screen so it's easier to respond with one hand.
Support notes (week of November 27-December 1)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-87982 (SUP-26088) |
Alerts report - exporting: Fixed an issue where special characters in custom property names prevented data from exporting properly. |
| COR-87978 (SUP-26087) |
Mobile app - iOS: Corrected an issue to ensure users who are covering temporary absences can dismiss the notification about the replacement. |
| COR-87853 (SUP-26085) |
Groups - Who's On Call: Fixed an issue that prevented users from seeing the date and time pickers on the Who's On Call page. |
| COR-87850 (SUP-26102) |
Users - devices: Corrected an issue to ensure users could modify the wait time between externally-owned devices. |
| COR-87816 (SUP-26100) |
Groups - shifts: Fixed an issue that caused users to see an error when editing shift occurrences. |
| COR-87799 (SUP-26096) |
Admin - Security Settings: Corrected an issue that prevented users from successfully saving SAML/SSO changes. |
| COR-87774 (SUP-26092) |
Workflows - subscription forms: Fixed an issue that prevented the creation of a subscription form when its title contained special characters. |
| COR-87970 | Flow Designer - Incident Automation step: Users should now be able to scroll the entire list of available Flow Trigger forms. |
| COR-87372 | Workflows - form layout (usability fix): Improved usability and accessibility by ensuring users could remove form items, such as custom properties, using keyboard commands. |
| COR-87817 | Messaging - View Sent Messages: Fixed an issue that could cause table data to appear under the wrong column headers. |
| COR-87984 | Incidents - Initiate Incident: Corrected an issue that prevented users from initiating an incident after modifying voicemail options. |
| COR-87959 (SUP-26109) |
Messaging - Preview Form (usability fix): Ensured the default response options are not shown at the bottom of the previewed form if the user has added custom responses to the body of the message. |
| COR-87680 (SUP-26076) |
Incident Console - automations: Fixed an issue that prevented automations from running when no recipients were selected. |
November 20-24, 2023
Hard Freeze
If you're wondering why this space is a little quiet, we're experiencing a "hard freeze". We use hard and soft code freezes to ensure our customers have a reliable experience during the most critical and busiest times of the year, such as the peak shopping seasons of American Thanksgiving and Christmas.
For further insights into our release process, see our support article: xMatters Deployment & Early Access.
November 13-17, 2023
Incident task usability enhancements
We've added the following improvements to incident tasks to enhance your overall user experience:
- Streamlined task list management – Take advantage of multi-select to delete multiple task lists simultaneously.
- Assignee-centric task views – Filter tasks in the Incident Console by assignee for a focused display of responsibilities, tailored to you or other specified users.
- Enhanced editing experience – Identify which task you're editing by seeing it shaded and marked with a blue bar in the Incident Console or task list.
Support notes (week of November 13-17)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-87403 (SUP-26089) |
Alerts - Alert Details: Fixed an issue that caused the page to constantly refresh when attempting to display alerts with large numbers of users and responses. |
| COR-87429 (SUP-26062) |
Workflows - importing: Corrected the import process to ensure users can successfully save changes to imported flows. |
| COR-87341 (SUP-26056) |
Groups - Shifts: Fixed an issue that prevented users from setting a rotation schedule for a one-time shift. |
| COR-83165 | Incident Console - Timeline: Corrected an issue to ensure the service name and owner are properly displayed in the timeline. |
| COR-86913 (SUP-26064) |
Groups - Shifts: Fixed an issue that could cause naming conflicts with previously deleted shifts. |
| COR-87340 | Sites (usability fixes): Improved the layout and performance of some elements on the Sites page. |
November 6-10, 2023
Support notes (November 6-10)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-86880 (SUP-26058) |
Groups - Shift Escalations: Escalation delays between members accurately displays the delay time if the default is edited. |
| COR-86600 (SUP-26033) |
Alerts report: Fixed an issue so the Alerts report returns accurate user data. |
| COR-84203 (SUP-25924) |
Alerts report - Log: Audit messages in the activity log now include alert context when a voice call goes to voicemail. |
| COR-86568 (SUP-26015) |
Workflows - permissions: Corrected an issue preventing users with valid permissions from adding documentation links when creating a workflow. |
| COR-84072 (SUP-21590) |
Workflows - Form Layout - Filters: The Available Properties filter displays results if a space is entered after the filter search term. |
| COR-84395 (SUP-26) |
Incidents - Insights: Corrected an issue to ensure that valid insights for suggested resolvers were properly generated and shown to users. |
October 30-November 3, 2023
Mobile: iOS 4.28
The latest release of our iOS app includes the following updates:
- Enhanced incident management: You can now filter incidents by impacted service to quickly pinpoint the incident affecting a specific service.
- Real-time notification testing: Now when you test your notifications, we'll send you a real notification instead of a preview of what it will look like.
- iPad optimization: Enjoy an improved experience on iPad! We've moved responses to the bottom of the screen so it's easier to respond with one hand.
Support notes (week October 30-November 3)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-84435 (SUP-26023) |
Groups - shift escalations: Fixed an issue that caused users to see only the first 100 group members in a shift escalation. |
| COR-84378 (SUP-26007) |
Groups - rosters: Members should no longer be removed from the group roster when they are removed from a shift escalation. |
| COR-84423 |
Groups (usability fixes): Improved the layout and functionality of some items on the Groups pages. |
| COR-84149 (SUP-26010) |
Groups - rotations: Fixed an issue that prevented users from successfully saving a valid shift rotation. |
| COR-84331 (SUP-26008) |
Groups - adding members: Corrected an issue that caused discrepancies in the user and devices sort order of the recipient search. |
| COR-84170 (SUP-25999) |
Users - supervisors: Fixed an issue that prevented users from successfully adding a supervisor to an externally owned user. |
| COR-84260 | Groups - calendar: Corrected an issue where the calendar displays the correct start and end time for a shift in monthly view but not in weekly view. |
| COR-75206 (SUP-25640) |
Users - Supervisors: Ensured users saw a more informative error message when attempting to add an invalid supervisor to the supervisor's list. |
| COR-83619 | Flow Designer - Find User step: Fixed an issue that prevented a validation error from appearing on steps with required fields. |
October 23-27, 2023
New look for the Support Center
We hope you're enjoying the new layout of the Support Center as we mentioned a few weeks ago. Please bear with us we iron out the last few remaining kinks - we love the new look and we hope you will too!
Support notes (week of October 23-27)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-84278 (SUP-26014) |
Reports - Alerts Report: Fixed an issue that prevented users from successfully accessing the Alerts report from the Group Performance report table. |
| COR-74257 | Workflows - Conference Bridges: Ensured that conference bridges retained their position in the table after edits are successfully saved. |
| COR-77472 |
Alerts Report - Notification tab: Corrected an issue that displayed changes in the filter pills when the user hadn't clicked "Apply" or "Clear" to save their changes. |
| COR-83944 | Post-Incident Report - Actions: Fixed an issue that caused the Post-Incident Report to erroneously mark actions with the current date as overdue. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of October 30-November 3, 2023.
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Support notes added for week of November 6-10, 2023.
Highlights and support notes added for week of November 13-17, 2023.
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Highlights and support notes added for week of November 20-24, 2023.
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Highlights and support notes added for week of November 27-December 1, 2023.
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Highlights and support notes added for week of December 4-8, 2023.
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Highlights and support notes added for week of December 11-15, 2023.
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Highlights and support notes added for week of January 1-5, 2024.
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Highlights and support notes added for week of January 8-12, 2024.
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Highlights and support notes added for week of January 15-19, 2024.
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We've started working on our next quarterly release, Vanguard.
Be sure to follow the Vanguard Development Highlights & Support Notes page to receive updates on all the new features and functionality we're working on this quarter!