We're hard at work on our next quarterly release, Ultima, which will be rolling out in the Dec/Jan 2024 timeframe.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Ultima release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that are not covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the release dates to mark in your calendar:
-
Non-production environment access: Tuesday, December 12, 2023
- Production environment access: Tuesday, January 9, 2024
Plus scheduled code freezes over the holiday season:
- Hard freeze: November 20-27, 2023 and December 18-26, 2023
- Soft freeze: December 27, 2023-January 1, 2024
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
November 27-December 1, 2023
New workflow and trigger for HaloITSM
We've added a new low-code HaloITSM workflow that you can install directly from within xMatters:
The workflow sends actionable alerts to on-call resources when xMatters gets a signal from HaloITSM. Responders can initiate an incident with the click of a button, and you can build on the flow to perform automated resolution tasks.
You can also take advantage of the new HaloITSM Incidents trigger (available on the Triggers tab of the Flow Designer palette) to build your own custom signal handlers in any new or existing workflow:
Automatically create, update, and add actions to tickets in HaloITSM
As part of our work on the HaloITSM workflow, we've added the following new steps that you can use to take action in HaloITSM as part of your flows:
- Create Ticket - Create a new ticket in HaloITSM including information from the alert or previous steps in the flow.
- Update Ticket - Update an existing ticket in HaloITSM as new information becomes available.
- Add Action - Add the outcome of an action to an existing ticket in HaloITSM.
Mobile: Android 3.24
The latest release of our Android app includes the following updates:
- Real-time notification testing: Now when you test your notifications, we'll send you a real notification instead of a preview of what it will look like.
- Large device optimization: Enjoy an improved experience on tablets and larger phones! We've moved responses to the bottom of the screen so it's easier to respond with one hand.
Support notes (week of November 27-December 1)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-87982 (SUP-26088) |
Alerts report - exporting: Fixed an issue where special characters in custom property names prevented data from exporting properly. |
| COR-87978 (SUP-26087) |
Mobile app - iOS: Corrected an issue to ensure users who are covering temporary absences can dismiss the notification about the replacement. |
| COR-87853 (SUP-26085) |
Groups - Who's On Call: Fixed an issue that prevented users from seeing the date and time pickers on the Who's On Call page. |
| COR-87850 (SUP-26102) |
Users - devices: Corrected an issue to ensure users could modify the wait time between externally-owned devices. |
| COR-87816 (SUP-26100) |
Groups - shifts: Fixed an issue that caused users to see an error when editing shift occurrences. |
| COR-87799 (SUP-26096) |
Admin - Security Settings: Corrected an issue that prevented users from successfully saving SAML/SSO changes. |
| COR-87774 (SUP-26092) |
Workflows - subscription forms: Fixed an issue that prevented the creation of a subscription form when its title contained special characters. |
| COR-87970 | Flow Designer - Incident Automation step: Users should now be able to scroll the entire list of available Flow Trigger forms. |
| COR-87372 | Workflows - form layout (usability fix): Improved usability and accessibility by ensuring users could remove form items, such as custom properties, using keyboard commands. |
| COR-87817 | Messaging - View Sent Messages: Fixed an issue that could cause table data to appear under the wrong column headers. |
| COR-87984 | Incidents - Initiate Incident: Corrected an issue that prevented users from initiating an incident after modifying voicemail options. |
| COR-87959 (SUP-26109) |
Messaging - Preview Form (usability fix): Ensured the default response options are not shown at the bottom of the previewed form if the user has added custom responses to the body of the message. |
| COR-87680 (SUP-26076) |
Incident Console - automations: Fixed an issue that prevented automations from running when no recipients were selected. |
November 20-24, 2023
Hard Freeze
If you're wondering why this space is a little quiet, we're experiencing a "hard freeze". We use hard and soft code freezes to ensure our customers have a reliable experience during the most critical and busiest times of the year, such as the peak shopping seasons of American Thanksgiving and Christmas.
For further insights into our release process, see our support article: xMatters Deployment & Early Access.
November 13-17, 2023
Incident task usability enhancements
We've added the following improvements to incident tasks to enhance your overall user experience:
- Streamlined task list management – Take advantage of multi-select to delete multiple task lists simultaneously.
- Assignee-centric task views – Filter tasks in the Incident Console by assignee for a focused display of responsibilities, tailored to you or other specified users.
- Enhanced editing experience – Identify which task you're editing by seeing it shaded and marked with a blue bar in the Incident Console or task list.
Support notes (week of November 13-17)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-87403 (SUP-26089) |
Alerts - Alert Details: Fixed an issue that caused the page to constantly refresh when attempting to display alerts with large numbers of users and responses. |
| COR-87429 (SUP-26062) |
Workflows - importing: Corrected the import process to ensure users can successfully save changes to imported flows. |
| COR-87341 (SUP-26056) |
Groups - Shifts: Fixed an issue that prevented users from setting a rotation schedule for a one-time shift. |
| COR-83165 | Incident Console - Timeline: Corrected an issue to ensure the service name and owner are properly displayed in the timeline. |
| COR-86913 (SUP-26064) |
Groups - Shifts: Fixed an issue that could cause naming conflicts with previously deleted shifts. |
| COR-87340 | Sites (usability fixes): Improved the layout and performance of some elements on the Sites page. |
November 6-10, 2023
Support notes (November 6-10)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-86880 (SUP-26058) |
Groups - Shift Escalations: Escalation delays between members accurately displays the delay time if the default is edited. |
| COR-86600 (SUP-26033) |
Alerts report: Fixed an issue so the Alerts report returns accurate user data. |
| COR-84203 (SUP-25924) |
Alerts report - Log: Audit messages in the activity log now include alert context when a voice call goes to voicemail. |
| COR-86568 (SUP-26015) |
Workflows - permissions: Corrected an issue preventing users with valid permissions from adding documentation links when creating a workflow. |
| COR-84072 (SUP-21590) |
Workflows - Form Layout - Filters: The Available Properties filter displays results if a space is entered after the filter search term. |
| COR-84395 (SUP-26) |
Incidents - Insights: Corrected an issue to ensure that valid insights for suggested resolvers were properly generated and shown to users. |
October 30-November 3, 2023
Mobile: iOS 4.28
The latest release of our iOS app includes the following updates:
- Enhanced incident management: You can now filter incidents by impacted service to quickly pinpoint the incident affecting a specific service.
- Real-time notification testing: Now when you test your notifications, we'll send you a real notification instead of a preview of what it will look like.
- iPad optimization: Enjoy an improved experience on iPad! We've moved responses to the bottom of the screen so it's easier to respond with one hand.
Support notes (week October 30-November 3)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-84435 (SUP-26023) |
Groups - shift escalations: Fixed an issue that caused users to see only the first 100 group members in a shift escalation. |
| COR-84378 (SUP-26007) |
Groups - rosters: Members should no longer be removed from the group roster when they are removed from a shift escalation. |
| COR-84423 |
Groups (usability fixes): Improved the layout and functionality of some items on the Groups pages. |
| COR-84149 (SUP-26010) |
Groups - rotations: Fixed an issue that prevented users from successfully saving a valid shift rotation. |
| COR-84331 (SUP-26008) |
Groups - adding members: Corrected an issue that caused discrepancies in the user and devices sort order of the recipient search. |
| COR-84170 (SUP-25999) |
Users - supervisors: Fixed an issue that prevented users from successfully adding a supervisor to an externally owned user. |
| COR-84260 | Groups - calendar: Corrected an issue where the calendar displays the correct start and end time for a shift in monthly view but not in weekly view. |
| COR-75206 (SUP-25640) |
Users - Supervisors: Ensured users saw a more informative error message when attempting to add an invalid supervisor to the supervisor's list. |
| COR-83619 | Flow Designer - Find User step: Fixed an issue that prevented a validation error from appearing on steps with required fields. |
October 23-27, 2023
New look for the Support Center
We hope you're enjoying the new layout of the Support Center as we mentioned a few weeks ago. Please bear with us we iron out the last few remaining kinks - we love the new look and we hope you will too!
Support notes (week of October 23-27)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-84278 (SUP-26014) |
Reports - Alerts Report: Fixed an issue that prevented users from successfully accessing the Alerts report from the Group Performance report table. |
| COR-74257 | Workflows - Conference Bridges: Ensured that conference bridges retained their position in the table after edits are successfully saved. |
| COR-77472 |
Alerts Report - Notification tab: Corrected an issue that displayed changes in the filter pills when the user hadn't clicked "Apply" or "Clear" to save their changes. |
| COR-83944 | Post-Incident Report - Actions: Fixed an issue that caused the Post-Incident Report to erroneously mark actions with the current date as overdue. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of October 30-November 3, 2023.
Updates include:
Support notes added for week of November 6-10, 2023.
Highlights and support notes added for week of November 13-17, 2023.
Updates include:
Highlights and support notes added for week of November 20-24, 2023.
Updates include:
Highlights and support notes added for week of November 27-December 1, 2023.
Updates include: