BMC Remedy AR System Incident Management Integration 1.0

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer. 

Description:

With the AlarmPoint integration, the appropriate technician can be  notified directly via voice, email, pager, BlackBerry, or other device.  Information about the failure will be presented to the event resolver  and decisions can be made in real-time such as owning, ignoring,  rejecting, closing, and updating the event with informational  annotations. 

Once a response is selected on the recipient’s remote device,  AlarmPoint will update the Remedy AR System incident in real-time. The benefit is that this process is immediate – significantly faster than  the time required for Operations staff to notice the failures or  malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many  issues and communicate to other team members the current state of the event. 

During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint automatically annotates the original Remedy AR System incident with status information. 

The Remedy AR form application provided with this integration is for demonstration purposes only. You may need to modify several components to suit your business requirements for the Remedy AR  system. In particular, review the data fields referenced in the AlarmPoint Java Client – Remedy AR integration file to ensure they match your Remedy AR application. It is recommended that you set up a demonstration system as described in this documentation to become  familiar with the integration before you deploy it into a pre-production or production environment. Most importantly, plan to adjust the integration to meet your production system needs.  


Prerequisites:

The following components must be installed prior to installing the integration:

  • BMC Remedy AR System 5.1 or later
  • AlarmPoint 3.0.2.1 or later
  • AlarmPoint Java Client 3.0.2 or later 

Download Resources:

BMC Remedy ARS 5.1 Integration Package (Includes Documentation Manual) - Windows

Download (22 MB)

Release History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support

Remedy AR System Incident Mgmt

 

5.1 Unix, Windows 1.0 2007-11-30 3.0.2.1 Community

Download BMC Remedy AR System Incident Management Integration Documentation Manual below.

xMatters Reference

JDN1420 Originally created by Desi DosSantos

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