This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer.
With the AlarmPoint integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time such as acknowledging, owning, ignoring, changing the event severity, and updating the event with informational annotations. Once a response is selected on their remote device, AlarmPoint will update the HPOM for Unix event in real-time.
With the AlarmPoint Mobile Gateway, the appropriate technician can create, view, and update Operations Manager messages directly via a mobile device’s web browser. Information about HPOM for Unix messages can be displayed on the mobile device and updated in real-time.
The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the message from any device gives the resolver a quick way to deal with many issues and communicate to other team members the current status of the event.
During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint automatically annotates the HPOM for Unix event with process information.
The following components must be installed prior to installing the integration:
- HP Operations Manager software for UNIX, version 9.0
- AlarmPoint 4.0.0 (patch 005 or later)
- AlarmPoint Integration Agent (patch 001 or later)
- AlarmPoint Developer IDE
HP Operations Manager for Unix Integration Package - HP/UX
Download HP Operations Manager for Unix 9.0 Integration 2.2.0 Documentation Below.
JDN-1444 Originally created by Desi DosSantos