The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
With the xMatters integration, the appropriate technician to resolve an issue can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and when the recipient selects a response on their remote device, xMatters updates the OM-W Message in real-time.
The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current status of the event.
During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the OM-W Message with process information.
The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. This integration also includes an enhanced Subscription panel that allows xMatters Users to subscribe to OM-W Messages. This Subscription Panel queries the OM-W Server directly in real time to retrieve lists of Nodes and Node Groups, eliminating the need to create and maintain the lists manually.
NOTE: No Mobile Access (Mobile Gateway) with this version of the integration
The following products must be installed and operating correctly prior to integration:
- xMatters communication plan 4.1 (patch 012 or later) or 5.x.
- Note that to install xMatters 5.0 on Windows, patch 001 (or later) is required.
- xMatters integration agent 4.1 (patch 005 or later) or 5.x
- Note that the integration agent MUST be installed on a Microsoft Windows machine.
- xMatters Developer IDE
- HP Operations Manager for Windows software 9
HP Operations Manager for Windows Integration 3.0.1 (Includes Documenation Manual) - Windows
Download (5.0 MB)
|9.0||Windows||3.0.1||2012-10-24||5.1, 5.0, 4.1||xMatters|
Download HP Operations Manager for Windows Integration 3.0.1 documentation below.
JDN-3197 Originally created by Cheryl Isler