HP NNMi 9.10 Integration 2.5.0

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description

With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device, xMatters will update the HP NNMi incident in realtime. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the incident from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event. 

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original incident with status information. 

The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes an optional enhanced Subscription panel that allows both managed and selfsubscription to HP NNMi events. This Subscription panel queries the HP NNMi Server directly in real time to retrieve lists of important settings and criteria, removing the need to create and maintain these lists. 

This version of xMatters also includes the xMatters mobile access application. With the mobile access component, the appropriate technician can create, view, and update HP NNMi messages directly via a mobile device’s web browser. Information about HP NNMi events can be displayed on the mobile device and updated in real-time. This version also utilizes the full resolution of the iPad screen. 

The benefit is that this process is immediate and may be done remotely – providing users with an efficient method of handling HP NNMi events from any mobile device. In addition, the HP NNMi integration can be updated to notify xMatters Users on their mobile device with a link to the mobile view of the incident, allowing the user to update the incident remotely. 

Prerequisites 

The following components must be installed prior to installing the integration:

  • xMatters communication plan 5.x (5.0 patch 004 or later) with a valid xMatters mobile access license
  • xMatters integration agent 5.x
  • HP Network Node Manager i 9.10 or 9.23 

Download Resources 

HP NNMi Integration Package (Includes Documentation Manual) - Windows

Download (11.6 MB)

HP NNMi Integration Package (Includes Documentation Manual) - Unix

Download (10.7 MB)

 

Release History 

Product

Product

Version

Product OS

Integration

Version

Date:

xMatters

Version

Support
NNMi Advanced (includes Mobile Access)  9.10, 9.23

Windows

Unix

2.5 2013-02-15 5.1, 5.0 xMatters
NNMi Advanced (includes Mobile Access) 9.10

Windows

Unix

2.4.2 2011-07-27 4.1 xMatters
NNMi Advanced (includes Mobile Access) 9.00 Windows 2.3 2010-07-20 4.1 xMatters
NNMi Advanced 8.10 Windows 2.2.1 2010-07-20 4.0 Community
NNMi Advanced 8.01 Windows 2.0 2007-12-14 3.2.1 Community


Download HP NNMi Integration 2.5.0 Integration Documentation Manual below.

xMatters Reference

JDN-3759 Originally created by Iain Rose

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