BMC Remedy 8 Change Management Integration 4.0.1

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description 

With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.

In the event of an approval notification, the recipient can select a response choice on their remote device, and xMatters will update the change request in BMC Remedy in real-time. The benefit is that this process is immediate – the ability to take simple actions on the approval process from any device gives the event resolver a quick way to deal with the event without needing to go to a computer and manually approve the change request. 

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original change request with status information. 

The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes a Subscription panel that allows both managed and self-subscription to BMC Remedy events. 

Prerequisites 

The following products must be installed and operating correctly prior to integration.

  • xMatters:
    • xMatters communication plan5.x (5.0 patch 008 or later)
    • xMatters integration agent 5.x (5.0 patch 008 or later)
    • xMatters Developer IDE 
  • BMC Remedy:
    • BMC Remedy Change Management 8.0
    • BMC Remedy Mid Tier
    • BMC Remedy Action Request System 

Download Resources 

BMC Remedy Change Management Integration Package (Including Documentation) - zip

Download (4.4 MB)

BMC Remedy Change Management Integration Package (Including Documentation) - tar.gz

Download (4.4 MB)

 

Release History 

Product

Product

Version

Product OS

Integration

Version

Date

xMatters

Version

Support
Remedy Change Management Integration  8.0 Windows 4.0.1 2013-06-04 5.1, 5.0 xMatters
Remedy Change Management Integration  7.5 - 7.6.04 Windows, Solaris 3.0.2 2012-10-24 5.1, 5.0, 4.1 xMatters
Remedy Change Mgmt (includes Mobile Access)  7.1 Windows, Solaris 2.1.2 2009-10-09 4.0 Community
Remedy Change Mgmt (includes Mobile Access)  7.0 Windows, Solaris 2.0.0 2008-07-10 3.2.1 Community

 

Download BMC Remedy Change Management 4.0.1 Integration Manual below.

xMatters Reference

JDN-4189 Originally created by Iain Rose

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