BMC Remedy 8 Data Load Integration 4.0

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description 

The xMatters (data load) engine for BMC Remedy ITSM integration enables you to synchronize your data between BMC Remedy and xMatters in two ways:

  • When you create, update, or delete a User or Group in BMC Remedy, the integration automatically updates the corresponding User or Group in xMatters.
  • Running a batch data load synchronizes the current users and groups in BMC Remedy with xMatters.

The integration also sends a status notification of the data load result to a User in xMatters. The benefit is that the synchronization is automatic; there is no need to maintain a manual process for updating user and group data across two systems. 

System Requirements 

The following products must be installed and operating correctly prior to integration. 

xMatters:
  • xMatters communication plan 5.x (5.0 patch 008 or later)
  • xMatters integration agent 5.x (5.0 patch 006 or later)
  • xMatters Developer IDE 
BMC Remedy:
  • BMC Remedy 8.0
  • BMC Remedy Mid Tier
  • BMC Remedy Action Request System 

Download Resources 

BMC Remedy Data Load Integration Package (Including Documentation) - zip

Download (3.4 MB)

BMC Remedy Data Load Integration Package (Including Documentation) - tar.gz

Download (3.4 MB)

Release History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
BMC Remedy Data Load Integration 8 Windows 4.0 2013-06-04 5.1, 5.0 xMatters
BMC Remedy Data Load Integration 7.5 - 7.6.04 Windows, Solaris 3.0.3 2012-10-24 5.1, 5.0, 4.1 xMatters

Download BMC Data Load 3.0.3 Integration Manual below.

xMatters Reference

JDN-4200 Originally created by Iain Rose

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