BMC Remedy OnDemand Integration 1.0

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description 

With the xMatters & BMC Remedy OnDemand integration, the appropriate technician can be notified directly via voice, email, SMS, or pager. Information about the incident or change request will be presented to the message recipients and direct actions can be made in real-time such as owning, ignoring, approving, rejecting, closing, and updating the tickets with informational annotations.

Once a response is submitted from the recipient’s remote device, xMatters will immediately update Remedy OnDemand. The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take direct actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.

 

In the case of an approval notification, the ability to take direct actions on the approval process from any device gives the change coordinator, manager or approver a quick way to deal with the request without needing to go to a computer and manually approve the change request. 

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters also annotates Remedy OnDemand with status information. 

The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job.  xMatters also offers optional subscriptions to Remedy OnDemand events. 

System Requirements 

xMatters

  • xMatters 5.1
  • xMatters Integration Agent 5.1 

BMC Remedy OnDemand

  • BMC Remedy OnDemand 2013-01 AR/CMDB/ITSM Version 8.1 

Download Resources 

BMC Remedy OnDemand Incident Management Integration Package - zip

Download (4.8 MB)

BMC Remedy OnDemand Change Management Integration Package - zip

Download (4.5 MB)

BMC Remedy OnDemand Data Load Integration Package - zip

Download (3.6 MB)

BMC Remedy OnDemand Incident Management Integration Package - tar.gz

Download (4.8 MB)

BMC Remedy OnDemand Change Management Integration Package - tar.gz

Download (4.4 MB)

BMC Remedy OnDemand Data Load Integration Package - tar.gz

Download (3.5 MB)

Release History 

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
xMatters & BMC Remedy OnDemand Integration 1.0  8.1 n/a 1.0 2014-01-31 5.1 xMatters

Download BMC Remedy OnDemand Integration Manuals below:

xMatters Reference

JDN-4553 Originally created by Iain Rose

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