IBM SmartCloud Control Desk Integration 3.0

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description

With the xMatters and IBM SmartCloud Control Desk (SCCD) 7.5 integration, the appropriate technician can be notified directly via voice, email, SMS or pager. Information about the incident will be presented to the message recipient and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device, xMatters will update the SCCD incident in real- time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event. 

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the  original SCCD incident with status information. 

Prerequisites 

The following components must be installed prior to installing the integration:

  • xMatters 5.1 (patch 001 or later)
  • xMatters integration agent 5.1 (patch 002 or later)
  • IBM SmartCloud Control Desk version 7.5 

Download Resources 

IBM SmartCloud Control Desk Integration Package (Includes Documentation Manual) - zip

Download (5.3 MB)

IBM SmartCloud Control Desk Integration Package (Includes Documentation Manual) - tar.gz

Download (5.1 MB)

Release History 

Product

Product

Version

Product OS

Integration

Version

Date

xMatters

Version

Support
SmartCloud Control Desk 7.5 Windows 3.0 2014-05-25 5.1 xMatters
Tivoli Service Request Manager 7.1, 7.2 Windows, Unix 2.1.1 2011-04-08 4.1 xMatters
Tivoli Service Request Manager 6.2.1 Windows, Unix 1.0.2 2009-07-31 3.2.1 Community

Download IBM SmartCloud Control Desk Integration 3.0 Documentation Manual below:

Minor documentation update - June 24, 2014

xMatters Reference

JDN-4694 Originally created by Iain Rose

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