CA Service Desk Manager integration guide

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

 

This document provides links to downloadable versions of the xMatters for CA Service Desk Manager integration guide.

This guide includes installation and configuration instructions for the CA Service Desk Manager integration.

  • xm-ca-servicedesk-v10.pdf: For integration version 1.0 with xMatters 4.1 and CA Service Desk Manager 12.5 deployments
  • xm-ca-servicedesk-v11.pdf: For integration version 1.1 with xMatters 4.1 and CA Service Desk Manager 12.5, 12.6 deployments (includes Mobile Access)
  • xm-ca-servicedesk-v12.pdf: For integration version 1.2 with xMatters 4.1 and CA Service Desk Manager 12.5, 12.6 deployments (includes Mobile Access)
  • xm-ca-servicedesk-v131.pdf: For integration version 1.3.1 with xMatters 4.1 and CA Service Desk Manager 12.5, 12.6 deployments (includes Mobile Access)

Download the appropriate version for your deployment using the links below.

xMatters Reference

JDN-1436 Originally created by Desi DosSantos

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