Integration stops working after applying an xMatters patch

When applying an xMatters patch to an existing installation, the patch may overwrite some files that were already modified for an integration. This may cause the integration to stop working.

Issue Summary

Some integrations require that you make configuration changes to the xMatters server or node. When a patch is applied, it may overwrite some or all of these changes.

Resolution

Using the integration documentation, re-apply the configuration changes and validate the integration.

Further Information

For details regarding which integrations may be affected after applying a patch, refer to the latest version of the patch release notes.

xMatters Reference

SUP-2611, JDN-1831

Originally created by Don Clark

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