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Please contact xMatters Client Assistance via the following: 

  1. ONLINE: Complete the Support Request form
  2. PHONE:
    • US/Canada: +1 877.XMATTRS (962.8877)
    • International: +1 925.226.0300 press 2
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Note that all severity 1 production issues must be submitted by phone. 

 

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5 Comments

  • 0
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    Mark Keisling

    I would recommend putting a link to My Activities and/or the instructions for accessing Open accounts on this page. Intuitively you expect to access open cases via the Support link.

  • 2
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    Mark Keisling

    Is it possible to view all cases opened by an organization? Rather than just cases my account has opened? That can be helpful in times peers are out of the office but you want to continue working on a case.

  • 0
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    Mark Keisling

    Thanks for the update Tim, this is a great new feature. It does limit to just those I'm CC:ed on, rather than all opened by my company, but it does at least allow a team to work on a ticket in a peer's absence. Thank you.

  • 0
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    Laura Horvath

    HI Mark - We're excited to announce new functionality that's now available on the xMatters Support Community that enables you to view and update requests on which you are Cc'd. Check out the details at:
    https://support.xmatters.com/hc/en-us/articles/204240815-Updating-and-viewing-support-requests-on-which-you-re-Cc-d

  • 1
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    Lee Thorneycroft

    I still need to be able to see other incidents opened by my colleagues. We should be able to search based on a Company Name or a Site ID or something similar. I even know the incident #, but I can't search on it.

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