The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the event will be presented to the event resolver and decisions can be made in real-time.
Once a response is selected on the recipient’s remote device, xMatters will update the CA SPECTRUM alarm in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.
During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original CA SPECTRUM alarm with status information.
The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes an enhanced Subscription panel that allows both managed and self-subscription to CA SPECTRUM alarms. This Subscription panel queries the CA SPECTRUM Server directly in real time to retrieve lists of important settings and criteria, removing the need to create and maintain these lists.
The following components must be installed prior to installing the integration:
- xMatters (alarmpoint) engine 4.1 (patch 002 or later)
- xMatters integration agent 4.1
- xMatters Developer IDE
- CA SPECTRUM Network Fault Manager r9.1.2
CA Spectrum Integration Package (Includes Documentation Manual) - Windows
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CA Spectrum Installer Package (Includes Documentation Manual) - Windows
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Download CA Spectrum Integration 1.0.2 Documentation Manual below.
JDN-1437 Originally created by Desi DosSantos