CA Spectrum Integration 1.0.2

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description

With the xMatters integration, the appropriate  technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the event will be presented to the event resolver and decisions can be made in real-time.

Once a response is selected on the recipient’s remote  device, xMatters will update the CA SPECTRUM alarm in real-time. The  benefit is that this process is immediate – significantly faster than  the time required for staff to notice the failures or malfunctions,  determine who is on call, and manually notify the right person. In  addition, the ability to take simple actions on the event from any  device gives the event resolver a quick way to deal with many issues and  communicate to other team members the current state of the event.

During the process, every notification, response, and  action is logged in xMatters. In addition, xMatters automatically  annotates the original CA SPECTRUM alarm with status information.

The xMatters product features a self-service web user  interface to allow accurate assignment of responsible personnel for each  job. xMatters also includes an enhanced Subscription panel that allows  both managed and self-subscription to CA SPECTRUM alarms. This  Subscription panel queries the CA SPECTRUM Server directly in real time  to retrieve lists of important settings and criteria, removing the need  to create and maintain these lists.


Prerequisites

The following components must be installed prior to installing the integration:

  • xMatters (alarmpoint) engine 4.1 (patch 002 or later)
  • xMatters integration agent 4.1
  • xMatters Developer IDE
  • CA SPECTRUM Network Fault Manager r9.1.2

Download Resources:

CA Spectrum Integration Package (Includes Documentation Manual) - Windows

Download  (1.9 MB)

CA Spectrum Installer Package (Includes Documentation Manual) - Windows

Download  (4.1 MB)

 

Download CA Spectrum Integration 1.0.2 Documentation Manual below.

xMatters Reference

JDN-1437 Originally created by Desi DosSantos

 

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