The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
With the AlarmPoint integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time such as acknowledging, owning, ignoring, changing the event severity, and updating the event with informational annotations. Once a response is selected on their remote device, AlarmPoint will update the HPOM for Unix event in real-time.
The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the message from any device gives the resolver a quick way to deal with many issues and communicate to other team members the current status of the event.
During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint automatically annotates the HPOM for Unix event with process information.
NOTE: No Mobile Access (Mobile Gateway) with this version of the integration
The following components must be installed prior to installing the integration:
- HP Operations Manager software for UNIX, version 8.10
- AlarmPoint 4.0.0 (patch 004 or later)
- AlarmPoint Java Client 4.0
HP Operations Manager for Unix Integration Package - HP/UX
|Download (3.8 MB)|
Download HP Operations Manager for Unix 8.10 Integration 2.1.1 Documentation below.
JDN-1451 Originally created by Desi DosSantos