HP Operations Manager for Windows Integration 2.2.4

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description

With the AlarmPoint integration, the appropriate technician to resolve an issue can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and when the recipient selects a response on their remote device, AlarmPoint updates the OM-W Message in real-time.

The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current status of the event.

During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint automatically annotates the OM-W Message with process information.

The AlarmPoint product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. This integration also includes an enhanced Subscription panel that allows AlarmPoint Users to subscribe to OM-W Messages. This Subscription Panel queries the OM-W Server directly in real time to retrieve lists of Nodes and Node Groups, eliminating the need to create and maintain the lists manually.

NOTE: No Mobile Access (Mobile Gateway) with this version of the integration


Prerequisites

The following components must be installed prior to installing the integration:

  • HP Operations Manager software for Windows, version 8.10
  • AlarmPoint 4.0.0 (patch 004 or later)
  • AlarmPoint Integration Agent 4.0 (patch 001 or later) 

Download Resources:

HP Operations Manager for Windows Integration Package (zip) - Windows

Download  (5.0 MB)

Download HP Operations Manager for Windows 8.10 Integration 2.2.4 documentation below.

xMatters Reference

JDN-1452 Originally created by Desi DosSantos

 

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