IBM NetCool OMNIBus 7.2.1 Integration 2.0.1

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of AlarmPoint used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description

With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device, xMatterswill update the Netcool/OMNIbus Event in realtime. The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original Netcool/OMNIbus Alert with status information.

The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each  job. xMatters also includes an optional enhanced Subscription panel that allows both managed and self-subscription to Netcool/OMNIbus Events. This Subscription panel queries the Netcool/OMNIbus server directly in real time to retrieve lists of categories, subcategories, product types and problem types removing the need to create and maintain these lists. 


Prerequisites

The following components must be installed prior to installing the integration:

  • AlarmPoint 4.0
  • AlarmPoint Java Client 4.0
  • AlarmPoint Developer IDE 4.0
  • IBM Tivoli Netcool/OMNIbus 7.2.1
  • ObjectServer must be running under Process Control.

Download Resources:

IBM NetCool OMNIBus Integration Package (Including Documentation) - Windows

Download (19 MB)

IBM NetCool OMNIBus Integration Package (Including Documentation) - Unix

Download (19 MB) 

Download the IBM NetCool OMNIBus 7.2.1 Integration 2.0.1 Documentation below.

xMatters Reference

JDN-1462 Originally created by Desi DosSantos

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