IBM Tivoli Service Request Manager Integration 1.0.2

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of AlarmPoint used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description

With the xMatters integration, the appropriate technician can be  notified directly via voice, email, pager, BlackBerry, or other device.  Information about the failure will be presented to the event resolver  and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device,  xMatters will update the Tivoli SRM incident in real- time. The benefit  is that this process is immediate – significantly faster than the time  required for staff to notice the failures or malfunctions, determine who  is on call, and manually notify the right person. In addition, the  ability to take simple actions on the event from any device gives the  event resolver a quick way to deal with many issues and communicate to  other team members the current state of the event.

During the process, every notification, response, and action is  logged in xMatters. In addition, xMatters automatically annotates the  original Tivoli SRM incident with status information.

The xMatters product features a self-service web user interface  to allow accurate assignment of responsible personnel for each job.  xMatters also includes an optional enhanced Subscription panel that  allows both managed and self- subscription to Tivoli SRM events. This  Subscription panel queries the Tivoli SRM Server directly in real time  to retrieve lists of important settings and criteria, removing the need  to create and maintain these lists. 


Prerequisites

The following components must be installed prior to installing the integration:

  • IBM Tivoli Service Request Manager 6.2.1
  • AlarmPoint 3.2.1 patch 006 or later
  • AlarmPoint Java Client 3.2.1
  • AlarmPoint Developer IDE
  • Java 1.5

Download Resources:

IBM Tivoli Service Request Manager Integration Package (Includes Documentation Manual) - Windows

Download (3.3 MB)

IBM Tivoli Service Request Manager Integration Package (Includes Documentation Manual) - Unix

Download (3.3 MB)

Download IBM Tivoli Service Request Manager Integration 1.0.2 Documentation Manual below.

xMatters Reference

JDN-1467 Originally created by Desi DosSantos

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