HP NNMi Integration 2.0

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters used for the integration is no longer supported. The integration is available here for use and modification by the customer. 

Description

See the integration in action

With the AlarmPoint integration, the appropriate  technician can be notified directly via voice, email, pager, or other  device. Information about the failure will be presented to the event  resolver and decisions can be made in real-time such as acknowledging,  ignoring, annotating, or changing the priority of the event.

Once a response is selected on the recipient’s remote  device, AlarmPoint will update the NNMi event in real-time. The benefit  is that this process is immediate – significantly faster than the time  required for Operations staff to notice the failures or malfunctions,  determine who is on call, and manually notify the right person. In  addition, the ability to take simple actions on the event from any  device gives the event resolver a quick way to deal with many issues and  communicate to other team members the current status of the event. 

During the process, every notification, response, and  action is logged in AlarmPoint. In addition, AlarmPoint automatically  annotates the original NNMi incident with status information. 

The AlarmPoint product features a self-service web user  interface to allow accurate assignment of responsible personnel for each  job. AlarmPoint also includes an optional enhanced Subscription panel  that allows both managed and self subscription to NNMi events. 


Prerequisites

The following components must be installed prior to installing the integration:

  • xMatters version 3.2.1
  • HP Network Node Manager i-series version 8.01
  • HP Network Node Manager Software Integration Enablement license (this license may need to be purchased and installed separately)

Download Resources:

HP NNMi Integration Package (Includes Documentation Manual) - Windows

Download (649 KB)

Download HP NNMi 2.0 Integration Documentation Manual below.

xMatters Reference

JDN-1442 Originally created by Desi DosSantos

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