HP Service Manager Change Management Integration 2.2.0

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description

See the integration in action

With the AlarmPoint integration, the appropriate approver can be  notified directly via voice, email, pager, BlackBerry, or other device.  Information about the change will be presented to the approving groups  and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device,  AlarmPoint will update the Service Manager change in real- time. The  benefit is that this process is immediate – significantly faster than  the time required for staff to process the request, determine who is  responsible for approval, and manually notify the right people. In  addition, the ability to take simple actions on the change request from  any device gives the approver a quick way to assess and communicate to  other team members the current state of the change.

During the process, every notification, response, and action is  logged in AlarmPoint. In addition, AlarmPoint automatically annotates  the original Service Manager change with status information.

The AlarmPoint product features a self-service web user interface to  allow accurate assignment of responsible personnel for each job.  AlarmPoint also includes an optional enhanced Subscription panel that  allows both managed and self-subscription to Service Manager changes.  This Subscription panel queries the Service Manager Server directly in  real time to retrieve the lists of categories, subcategories, services,  and affected CIs, removing the need to create and maintain this list.

With the AlarmPoint Mobile Gateway, the appropriate technician can  create, view, and update Service Manager messages directly via a mobile  device’s web browser. Information about Service Manager messages can be  displayed on the mobile device and updated in real-time.

The benefit is that this process is immediate and may be done  remotely – providing users with an efficient method of handling Service  Manager issues or change requests from any mobile device. In addition,  the Service Manager integration can be updated to notify AlarmPoint  Users on their mobile device with a link to the mobile view of the  message, allowing the user to update the message remotely.


Prerequisites

The following components must be installed prior to installing the integration:

  • AlarmPoint 4.0 (patch 009 or later) with a valid Mobile Gateway license
  • AlarmPoint Integration Agent 4.0 (patch 002 or later)
  • AlarmPoint Developer IDE 4.0
  • HP Service Manager software, version 7.11
  • HP Service Manager Change Management module 

Download Resources:

HP Service Manager Integration Package (zip) - Windows

Download (1.5 MB)

Download HP Service Manager Change Management Integration 2.2.0 Documentation Manual below.

xMatters Reference

JDN-1460 Originally created by Desi DosSantos

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