A User or Device may be the recipient of a notification directly or via their membership in a Group. How do the personal Device delay settings assigned by a User affect these notifications? How does xMatters determine when to apply the settings and when to ignore them?
When a User is notified as a named recipient (via their membership in a Group), all of their preferred scheduling and Device settings are considered when xMatters determines how to notify them. If a Device is targeted as a named recipient, the User's settings are ignored. This provides managers and supervisors a way to bypass a User's settings and preferences. Consider the following examples:
Directly targeting a User
An event is sent to the Operations Group, which includes Bob Smith as a member. When a notification for the event is sent to Bob Smith, xMatters checks Bob's preferred Device Order, Temporary Replacement settings, Device delays, and holiday schedule to determine to which of Bob's Devices it should sent the notification.
Directly targeting a Device
An event enters the system that matches the "Network Outages" Subscription requirements. Mary McBride has set up a self-managed Subscription for Network Outages, and assigned her email address (mmcbride|work-email) as a Subscription recipient. xMatters sends the Subscription notification directly to Mary's work email, ignoring any of Mary's other Device settings and preferences.
JDN-1130 Originally created by Don Clark