xMatters 5.x rides off into the sunset
xMatters 5.x has had a great run with hundreds of installations across the world. However, the technology landscape has significantly changed in the 5+ years since we first released 5.x, including the big shift to cloud computing.
To support this technology shift, we released our xMatters On-Demand service back in 2011. But we didn't just directly migrate our on-premises software to the cloud - instead, we used the opportunity to re-imagine approaches to solving IT problems. We also made the service extensible to cover other enterprise areas including crisis communications, business resilience, business operations, proactive customer communications, and IoT/M2M.
A clear path to the cloud
Until November 1, 2017, we'll keep both the on-premises and On-Demand product lines running to support customers transitioning to the xMatters On-Demand offering.
We strongly recommend that all xMatters 5.x customers transition to On-Demand as soon as they can – it's where all of the innovation is happening with new integration tools, mobile apps, and hundreds of usability enhancements.
Support withdrawal date
Support for xMatters 5.x will be withdrawn on November 1, 2017
Any valid contracts (if different) will be honored through the contract date; for details, refer to the Supported Product Matrix.
Only one installer is required for Windows or Linux.
New clients can download the latest 5.x installer for their install and there will be no need to install patches. Existing clients can download the latest installer and use it to update any of their nodes to the latest patch level.
This installer DOES NOT SUPPORT upgrading from an existing xMatters 4.0 or 4.1 installation.
You must use our 4.1 migration tool (download link provided below) to migrate your system and configuration data to a newly installed 5.x database. Please plan your migration carefully; it is not a simple upgrade-in-place proposition. Full details of the upgrade process and instructions for using the migration tool are provided in the Installation and Administration Guide.
Operating Systems Supported:
CentOS 5.x, 6.x - 32bit
CentOS 5.x, 6.x - 64bit
Red Hat Linux Enterprise 5.x, 6.x - 32bit
Red Hat Linux Enterprise 5.x, 6.x- 64bit
Windows 2008 R2 - 64bit
Windows Server 2012 R2 - 64bit
Oracle 11g Release 2 (Standard or Enterprise)
Oracle 11g Release 2 RAC
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2012
Integration Agent Support:
xMatters 5.0 and 5.1 should use our latest 5.1 integration agent.
xMatters 5.x uses a new license key. Please contact our Client Assistance team to request a new key.
Before installing xMatters or patching your existing deployment, ensure that you have downloaded and are running the correct installer file.
The product package includes the following installer files:
For use on:
Note that this installer file also requires a 32-bit JRE.
|xmatters-installer-x64-5.1.12||For use only on Microsoft Windows 2008 R2 systems that are using a 64-bit JRE, and which will not require PSTN/Dialog support.|
|xMatters 5.x Documentation||xMatters 5.x Documentation|
|xMatters 5.1 patch 012 Release Information|
xMatters version 5.1 patch 012
Product Package - Linux and Windows
(32-bit version tested on both 32-bit and 64-bit Red Hat 6.4)
Download (1.7 GB)
|xMatters utilities - Data Sync & IDE||
Download (129 MB)
xMatters Data Migrator version 2.19
Supports migration from 4.1 Patch 23 to 5.1 (up to 5.1 Patch 9)
xMatters 4.1 customers should migrate to 5.1.9 first before updating to newer versions of xMatters 5.1
Download (20 MB)
Installer Download (1.7GB) Checksum: e16b11c708a0e17172c0c18a87a9e9bc
Utilities Download (128MB) Checksum: 61b427092c41e0778b26e416bb7ba144
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Utilities Download (128MB) Checksum: f2bb32b4410a29f78ab91dc2dff48464
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