The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.
Once a response is selected on the recipient’s remote device, xMatters will update the Tivoli SRM incident in real- time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.
During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original Tivoli SRM incident with status information.
The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes an optional enhanced Subscription panel that allows both managed and self- subscription to Tivoli SRM events. This Subscription panel queries the Tivoli SRM Server directly in real time to retrieve lists of important settings and criteria, removing the need to create and maintain these lists.
The following components must be installed prior to installing the integration:
- xMatters (alarmpoint) engine 4.1 (patch 003 or later)
- xMatters integration agent 4.1 (patch 001 or later)
- xMatters Developer IDE
- IBM Tivoli Service Request Manager 7.1 or 7.2
IBM Tivoli Service Request Manager Integration Package (Includes Documentation Manual) - Windows
Download (3.0 MB)
|IBM Tivoli Service Request Manager Integration Package (Includes Documentation Manual) - Unix||
|7.1, 7.2||Windows, Unix||2.1.1||2011-04-08||4.1||xMatters|
Download IBM Tivoli Service Request Manager Integration 2.1.1 Documentation Manual below.
JDN-1466 Originally created by Desi DosSantos