IBM Tivoli Enterprise Console Integration 1.2

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description:

Event Management and Service Impact Management has typically been handled by Operations staff monitoring a console or receiving basic email notifications.

With the AlarmPoint integration, the appropriate  technician can be notified directly via voice, email, pager, or other  device. Information about the failure will be presented to the event  resolver and decisions can be made in real-time such as acknowledging,  assigning, closing the event, running remote diagnostics and retrieving  event details.

Once a response is selected on a remote device, AlarmPoint will update the event in real-time. The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate the current status of the event to other team members.

During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint can  automatically update the history of the event throughout the process.

The AlarmPoint product features a self-service web user interface to allow accurate assignment of responsible personnel for each  job. 


 Prerequisites:

The following components must be installed prior to installing the integration:

  • IBM Tivoli Enterprise Console Version 3.9
  • AlarmPoint Java Client version 3.0.2.1 or later
  • AlarmPoint 3.1

Download Resources:

IBM Tivoli Enterprise Console Integration Package (Includes Documentation Manual) - Windows

Download (642 KB) 

Release History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
Tivoli Enterprise Console 3.9 Unix, Windows 1.2 2007-08-17 3.0.2.1 Community

Download IBM Tivoli Enterprise Console Integration 1.2 below.

xMatters Reference

JDN-1463 Originally created by Desi DosSantos

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