This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer.
Event Management and Service Impact Management has typically been handled by Operations staff monitoring a console or receiving basic email notifications.
With the AlarmPoint integration, the appropriate technician can be notified directly via voice, email, pager, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time such as acknowledging, assigning, closing the event, running remote diagnostics and retrieving event details.
Once a response is selected on a remote device, AlarmPoint will update the event in real-time. The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate the current status of the event to other team members.
During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint can automatically update the history of the event throughout the process.
The AlarmPoint product features a self-service web user interface to allow accurate assignment of responsible personnel for each job.
The following components must be installed prior to installing the integration:
- IBM Tivoli Enterprise Console Version 3.9
- AlarmPoint Java Client version 22.214.171.124 or later
- AlarmPoint 3.1
IBM Tivoli Enterprise Console Integration Package (Includes Documentation Manual) - Windows
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|Tivoli Enterprise Console||3.9||Unix, Windows||1.2||2007-08-17||126.96.36.199||Community|
Download IBM Tivoli Enterprise Console Integration 1.2 below.
JDN-1463 Originally created by Desi DosSantos