This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer.
Event and service impact management is typically handled by Operations staff monitoring the console or receiving basic email notifications. With the AlarmPoint integration, the appropriate technician can be notified directly via voice, email, pager, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time such as acknowledging, assigning, closing the event, running remote diagnostics and retrieving event details. If an email device is being used, the user can also add additional notes to the event by typing free-form text in the email response. Once an action is selected on their remote device, AlarmPoint will interact with Impact Manager to execute that action for them in real-time.
The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current status of the event. During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint can automatically update an incident ticket throughout the process. The AlarmPoint product features a self-service web user interface to allow accurate assignment of responsible personnel for each job.
The following components must be installed prior to installing the integration:
- AlarmPoint 3.0.2 or later
- AlarmPoint Java Client 2.2.3 or later
- Microsoft Operations Manager 2005
Note: MOM 2005 Workgroup is not supported.
Microsoft Operations Manager Integration Package (Includes Documentation Manual) - Windows
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|Operations Manager (MOM)||2005||Windows||1.1||2007-11-06||3.0.2||Community|
Download Microsoft SCOM 2005 Integration Documentation Manual below.
JDN-1469 Originally created by Desi DosSantos