Microsoft Operations Manager 2005 Integration 1.1

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters (fka AlarmPoint) used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description:

Event and service impact management is typically handled  by Operations staff monitoring the console or receiving basic email  notifications. With the AlarmPoint integration, the appropriate  technician can be notified directly via voice, email, pager, or other  device. Information about the failure will be presented to the event  resolver and decisions can be made in real-time such as acknowledging,  assigning, closing the event, running remote diagnostics and retrieving  event details. If an email device is being used, the user can also add  additional notes to the event by typing free-form text in the email  response. Once an action is selected on their remote device, AlarmPoint  will interact with Impact Manager to execute that action for them in  real-time.

The benefit is that this process is immediate –  significantly faster than the time required for Operations staff to  notice the failures or malfunctions, determine who is on call, and  manually notify the right person. In addition, the ability to take  simple actions on the event from any device gives the event resolver a  quick way to deal with many issues and communicate to other team members  the current status of the event. During the process, every  notification, response, and action is logged in AlarmPoint. In addition,  AlarmPoint can automatically update an incident ticket throughout the  process. The AlarmPoint product features a self-service web user  interface to allow accurate assignment of responsible personnel for each  job.


Prerequisites:

The following components must be installed prior to installing the integration:

    • AlarmPoint 3.0.2 or later
    • AlarmPoint Java Client 2.2.3 or later
    • Microsoft Operations Manager 2005

Note: MOM 2005 Workgroup is not supported.

Download Resources:

Microsoft Operations Manager Integration Package (Includes Documentation Manual) - Windows

Download (893 KB)

Release History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
Operations Manager (MOM) 2005 Windows 1.1 2007-11-06 3.0.2 Community

Download Microsoft SCOM 2005 Integration Documentation Manual below.

xMatters Reference

JDN-1469 Originally created by Desi DosSantos

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