Microsoft System Center Operations Manager 2007 Integration 1.1

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description

Once a response is selected on the recipient’s remote  device, xMatters will update the SCOM 2007 incident in real- time. The  benefit is that this process is immediate – significantly faster than  the time required for staff to notice the failures or malfunctions,  determine who is on call, and manually notify the right person. In  addition, the ability to take simple actions on the event from any  device gives the event resolver a quick way to deal with many issues and  communicate to other team members the current state of the event.With the xMatters integration, the appropriate  technician can be notified directly via voice, email, pager, BlackBerry,  or other device. Information about the failure will be presented to the  event resolver and decisions can be made in real-time.

During the process, every notification, response, and  action is logged in xMatters. In addition, xMatters automatically  annotates the original SCOM 2007 incident with status information.

The xMatters product features a self-service web user  interface to allow accurate assignment of responsible personnel for each  job. xMatters also includes an optional enhanced Subscription panel  that allows both managed and self- subscription to SCOM 2007 events.  This Subscription panel queries the SCOM 2007 Server directly in real  time to retrieve lists of important settings and criteria, removing the  need to create and maintain these lists.


Prerequisites

The following components must be installed prior to installing the integration:

  • xMatters (alarmpoint) engine 4.1 (patch 004 or later)
  • xMatters integration agent
  • xMatters Developer IDE
  • Microsoft System Center Operations Manager 2007 R2

Download Resources:

Microsoft SCOM Integration Package (Includes Documentation Manual) - Windows

Download (940 KB)

Version History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
System Center Operations Manager (SCOM) 2007 2007 Windows 1.1 2010-12-10 4.1 xMatters

Download Microsoft SCOM Integration Documenation Manual below.

xMatters Reference

JDN-1471 Originally created by Desi DosSantos

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