The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.
Once a response is selected on the recipient’s remote device, xMatters will update the workflow assignment in realtime. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.
During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original workflow assignment with status information.
The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes an optional enhanced Subscription panel that allows both managed and selfsubscription to workflow assignments. This Subscription panel queries the Tivoli Server directly in real time to retrieve lists of important settings and criteria, removing the need to create and maintain these lists.
The following components must be installed prior to installing the integration:
- xMatters (alarmpoint) engine 4.1 (patch 006 or later)
- xMatters integration agent 4.1 (patch 003 or later)
- xMatters Developer IDE
- IBM Tivoli Change and Configuration Management Database version 7.1 or 7.2
IBM Tivoli Change and Configuration Management Database Integration Package (Includes Documentation Manual) - Windows
|IBM Tivoli Change and Configuration Management Database Integration Package (Includes Documentation Manual) - Unix||
|7.1, 7.2||Windows, Unix||1.0.1||2011-04-08||4.1||xMatters|
Download IBM Tivoli CCMDB Integration 1.0.1 Integration Documentation Manual below.
JDN-2007 Originally created by Desi DosSantos