BMC Remedy 7.5 - 7.6.04 Data Load Integration 3.0.3

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters used for the integration is no longer supported. The integration is available only for legacy installations, and for use and modification by existing customers.

Description

By using this integration, administrators can load support groups and user information directly from Remedy into the xMatters database.  Administrators also have the option if implementing this as a scheduled process run at any desired interval, or as a data synchronization that occurs the instant there is a change to support group or user information in Remedy.

Administrators also have the ability to define custom data translations between the two products such as setting default user roles in xMatters and naming of support groups.  This integration was intentially designed to support virtually any customization required provided it is also supported by Remedy. 

This Data Load integration is highly recommended for anyone using the xMatters Remedy Incident or Change Management integration. 


Prerequisites

xMatters:

  • xMatters communication plan 4.1 (patch 011 or later) or 5.x
  • xMatters integration agent 4.1 (patch 005 or later) or 5.x
  • xMatters Developer IDE

Note that the version number of the xMatters integration agent, xMatters communication plan, and xMatters Developer IDE must be the same. For example, if you are using the 4.1 version of the integration agent, then you must also use the 4.1 version of the xMatters communication plan. 

BMC Remedy:

  • BMC Remedy 7.5 through 7.6.04 (Service Pack 2)
  • BMC Remedy Mid Tier
  • BMC Remedy Action Request System 

Download Resources:

BMC Remedy Data Load Integration Package (Including Documentation) - Windows

Download (67 MB)

BMC Remedy Data Load Integration Package (Including Documentation) - Unix

Download (67 MB)

Release History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support

BMC Remedy Data Load Integration

7.5 - 7.6.04 Windows, Solaris 3.0.3 2012-10-24 5.1, 5.0, 4.1 xMatters


Download BMC Data Load 3.0.3 Integration Manual below.

xMatters Reference

JDN-3207 Originally created by Cheryl Isler

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