xMatters On-Demand EPIC Client Download

Integrate your user, device and group data with our xMatters On-Demand systems EPIC (Export Plus Import Controller). EPIC supports extracting information from existing on premises xMatters deployments and can also accept files extracted from your employee record systems. 

EPIC Client versions

As of version 5.5.264, the CloudSync feature is no longer available in the EPIC client. It was intended only for premises deployments to synchronize data with On-Demand, and is no longer required. 

Older versions of the EPIC client (version 5.5.77 and lower) are not supported and will not connect to xMatters On-Demand. This is due to xMatters ending support for TLS v1.0 and Java 7.

For more information, refer to the following articles, or contact xMatters Support:

You must use a version of the EPIC client that works with your version of xMatters On-Demand. To upgrade your EPIC client, download and configure it according to the directions in the EPIC documentation.

Note: Edit the new configuration files instead of copying the old configuration files from your previous installation, because the new configuration files may contain additional properties or different version information.

Java requirement

The EPIC client supports Java 8 only. 

Operating Systems

The EPIC client has been tested using the Oracle JVM with different Windows, OSX, and Linux environments. 


The EPIC documentation for the most recent release is available online at:

Download Resources:



 EPIC Client - 5.5.264

 Supports Java 8 only

 Download (12.6 MB)

 MD5: 26a13fd3302d18d03e1f860f368d4d3b



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  • 0
    Javier Ramirez

    Regarding this article by Oracle, will this impact the current version of EPIC (which is MD5 signed) and if so will there be new EPIC versions made available before the date specified?

  • 0
    Mandeep Jassal

    Hi Javier!  Let me look into this and get back to you.

  • 0
    Mandeep Jassal

    Hi Javier!  I've confirmed that the EPIC client will not be impacted by the changes to the Oracle JRE in regards to MD5.  The jars used by the EPIC client are not signed using MD5, only the download .zip file uses MD5. 


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