HP BSM Operations Manager i 9.1 Integration 1.0

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description

With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device, xMatters will update the HP OMi event in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original event with status information.

The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes a Subscription panel that allows both managed and self-subscription to HP OMi events.


Prerequisites:

The following components must be installed prior to installing the integration:

  • xMatters (IT Operations) engine 4.1 (patch 007 or later)
  • xMatters integration agent 4.1 (patch 004 or later)
  • xMatters Developer IDE
  • HP BSM Operations Manager i software 9.10 GA (with Hotfix QCCR1A130360)

Download Resources:

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HP OMi Integration Package (Includes Documentation Manual) - Windows

Download (1.0 MB)

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HP OMi Integration Package (Includes Documentation Manual) - Unix

Download (1.0 MB)

 

Release History:

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
BSM Operations Manager i (OMi) 9.10 Windows 1.0.0 2011-12-01 4.1 xMatters

 

Download HP BSM OMi Integration 1.0.0 Documentation Manual below.

xMatters Reference

JDN-2991 Originally created by Desi DosSantos

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