BMC ProactiveNet Performance Management (BPPM) 8 Integration 1.1.2

COMMUNITY SUPPORTED

This integration is no longer supported because the management product is no longer supported by the vendor, and/or the version of xMatters used for the integration is no longer supported. The integration is available here for use and modification by the customer.

Description

With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.

Once a response is selected on the recipient’s remote device, xMatters will update the BMC BPPM event in real- time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original BMC BPPM event with status information.

The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job.

Linux and Unix

The integration contained on this page is specifically for Windows.  However we do offer the following Community Supported version BMC ProactiveNet Performance Management Integration on Unix

Prerequisites

The following components must be installed prior to installing the integration:

  • xMatters (IT) engine 4.1 (patch 008 or later)
  • xMatters integration agent 4.1 (patch 004 or later)
  • xMatters Developer IDE
  • BMC ProactiveNet Performance Management v8.5 or v8.6
  • BMC Impact Integration Web Services v7.4

Download Resources

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BMC ProactiveNet Performance Management 1.1.2 Integration Package (includes manual) - zip

Download (1.3 MB)

Release History

Product

Product

Version

Product

OS

Integration

Version

Date

xMatters

Version

Support
ProactiveNet Performance Management (BPPM) 8.5, 8.6

Windows,

Unix

1.1.2 2012-04-20 4.1

xMatters-Windows

Community-Unix

Download BMC ProactiveNet Performance Management Integration 1.1.2 manual below.

xMatters Reference

JDN-2415 Originally created by Desi DosSantos

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