HP NNMi Integration 2.3

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description

See the integration in action

With the AlarmPoint integration, the appropriate  technician can be notified directly via voice, email, pager, or other  device. Information about the failure will be presented to the event  resolver and decisions can be made in real-time such as acknowledging,  ignoring, annotating, or changing the priority of the event.

Once a response is selected on the recipient’s remote  device, AlarmPoint will update the NNMi event in real-time. The benefit  is that this process is immediate – significantly faster than the time  required for Operations staff to notice the failures or malfunctions,  determine who is on call, and manually notify the right person. In  addition, the ability to take simple actions on the event from any  device gives the event resolver a quick way to deal with many issues and  communicate to other team members the current status of the event.

During the process, every notification, response, and  action is logged in AlarmPoint. In addition, AlarmPoint automatically  annotates the original NNMi incident with status information.

The AlarmPoint product features a self-service web user  interface to allow accurate assignment of responsible personnel for each  job. AlarmPoint also includes an optional enhanced Subscription panel  that allows both managed and self subscription to NNMi events.

With the AlarmPoint Mobile Gateway, the appropriate  technician can create, view, and update NNMi incidents directly via a  mobile device’s web browser. Information about NNMi incidents can be  displayed on the mobile device and updated in real- time.

The benefit is that this process is immediate and may be done  remotely – providing users with an efficient method of handling NNMi  issues from any mobile device. In addition, the NNMi integration can be  updated to notify AlarmPoint Users on their mobile device with a link to  the mobile view of the incident, allowing the user to update the  Incident remotely.


Prerequisites

The following components must be installed prior to installing the integration:

  • AlarmPoint version 4.1 (patch 002) or later
  • HP Network Node Manager i-series version 9.00

Download Resources:

HP NNMi Integration Package (Includes Documentation Manual) - Windows

Download (2.3 MB)

HP NNMi Mobile Access Integration Package (Includes Documentation Manual) - Windows

Download (2.5 MB)

Download HP NNMi 2.3 Integration Documentation Manuals below.

xMatters Reference

JDN-1439 Originally created by Desi DosSantos

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