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With the AlarmPoint integration, the appropriate technician can be notified directly via voice, email, pager, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time such as acknowledging, ignoring, annotating, or changing the priority of the event.
Once a response is selected on the recipient’s remote device, AlarmPoint will update the NNMi event in real-time. The benefit is that this process is immediate – significantly faster than the time required for Operations staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current status of the event.
During the process, every notification, response, and action is logged in AlarmPoint. In addition, AlarmPoint automatically annotates the original NNMi incident with status information.
The AlarmPoint product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. AlarmPoint also includes an optional enhanced Subscription panel that allows both managed and self subscription to NNMi events.
With the AlarmPoint Mobile Gateway, the appropriate technician can create, view, and update NNMi incidents directly via a mobile device’s web browser. Information about NNMi incidents can be displayed on the mobile device and updated in real- time.
The benefit is that this process is immediate and may be done remotely – providing users with an efficient method of handling NNMi issues from any mobile device. In addition, the NNMi integration can be updated to notify AlarmPoint Users on their mobile device with a link to the mobile view of the incident, allowing the user to update the Incident remotely.
The following components must be installed prior to installing the integration:
- AlarmPoint version 4.1 (patch 002) or later
- HP Network Node Manager i-series version 9.00
HP NNMi Integration Package (Includes Documentation Manual) - Windows
Download (2.3 MB)
HP NNMi Mobile Access Integration Package (Includes Documentation Manual) - Windows
Download (2.5 MB)
Download HP NNMi 2.3 Integration Documentation Manuals below.
JDN-1439 Originally created by Desi DosSantos