xMatters 4.0 patch 020 Release Notes

Contents

Document Overview

Release Overview

Installing This Patch

Appendices

Document Overview

These release notes are for the following xMatters patch release: 

Patch version: PATCH-400-020

Build: 479

Revision: 52346

NOTE: This document is subject to change after the initial release of this patch. 

Release Overview

This is a cumulative patch for version 4.0.0 features and issues, and should be applied to all xMatters Application Nodes, Notification Nodes and Web Servers (and to the DataSync Server, if applicable). Before applying this patch, you must upgrade to xMatters 4.0.0.

Because this is a cumulative patch, you should install the patch with the highest version number. For an overview of features and fixes included in previous patch releases, see the 4.0 patch 019 release notes).

Note: Language Translation Pack 4.0.0 is included with this patch; you do NOT need to install it separately).

Support Policy Reminder

The xMatters Support Policy was updated in February 2009.

Issues Fixed in This Patch Release

To see details about an issue, click the related link in the Details column: 

xMatters ReferenceIssue Fixed
Details Link
XFO-1856 Teams not being added correctly from the Team Details page Details
XFO-2020 MAPI Device Engine does not work with non-English characters Details
XFO-2060 FindGroups web service treating underscore as wild card Details
XFO-2371 Deleting Subscription Domain predicates reassigns predicate rankings on the Event Domain Details

 

Installing This Patch

Apply this patch to all xMatters Application Nodes, Notification Nodes and Web Servers (and any DataSync installations, if applicable).

Files Included With This Patch

  • PATCH-400-020.tar.gz
  • PATCH-400-020.zip
  • PATCH-400-020-DataSync.tar.gz
  • PATCH-400-020-DataSync.zip

WebSphere Files

You can find the following archive files listed with their associated patches here:

  • PATCH-400-020-websphere.tar.gz
  • PATCH-400-020-websphere.zip

These archive files contain the following WAR files for use with IBM WebSphere 7:

  • PATCH-400-020-axis2-websphere7.war: Contains xMatters Web Services files.
  • PATCH-400-020-cocoon-websphere7.war: Contains web user interface files. 

If you have already deployed these files on a previous xMatters deployment, you must uninstall the existing files and then reinstall the new files based on the instructions in the "Advanced xMatters Administration" chapter of the xMatters Installation and Administration Guide.

Warning: Existing Integrations

When applying an xMatters patch to an existing  installation, the patch may overwrite some files that were already modified for an integration. This may cause the integration to stop working. If this occurs, using the integration documentation, re-apply the configuration changes and validate the integration. (See also Integration stops working after applying patch.) 

In particular, note that the following xMatters integrations may edit pre-existing xMatters Node or Web User Interface files:

  • HP NNMI: Updates web.xml in webserver\webapps\axis2\WEB-INF (see the section "Initialize the Incident Subscription Manager" in the integration guide)
  • HP Service Manager (Adv): Updates classpath on node-start.conf on Windows and node.sh on Unix (see the section "Initialize the Web Services Library" in the integration guide)
  • HP Service Center (Adv): Updates classpath on node-start.conf on Windows and node.sh on Unix (see the section "Initialize the Web Services Library" in the integration guide)

Warning: Database Changes

Be aware that this patch includes the following database changes that may impact your replication mechanism (consult with your database administrator for further details):

DDL

On all supported databases (Oracle, SQL Server, DB2):

  • Adds table DATABASECHANGELOG
  • Adds column CUS_FIELDS to table NTFN_EVS
  • Creates index IDX_DISPATCH on table LIVE_NTFN
  • Adds Procedure DISPATCH_QUERY

On DB2 Only

  • Adds Type NTFN_IDS BIGINT ARRAY[]

DML

On all supported databases (Oracle, SQL Server, DB2):

  • Updates table PROV_PROTS setting SESSION_MAX_SIZE
  • Adds Node Component: Notification Response Processor
  • If missing, re-add permission 18210 (view.menuitem.AddCustomPage) to function 100 (Super/Company Administrator)
  • If missing, re-add permission 18211 (view.screen.AddCustomPage) to function 100 (Super/Company Administrator)

Pre-Installation Steps

Before installing this patch:

  1. Shut down all Node processes.
  2. Shut down all Webserver processes.
  3. Back up the xMatters Database.

Note: This patch includes path names longer than 100 characters. As a result, you must use a GNU-compatible version of tar to extract the tar archives.

Installation Steps

To install this patch:

1. Back up the xMatters installation directory (<xMHOME>).

  • On Windows, default install directory is:

          C:\Program Files\AlarmPointSystems\AlarmPoint

  • On Unix, default install directory is:

          /opt/alarmpointsystems/alarmpoint

2. Save the PATCH-400-020.zip or PATCH-400-020.tar.gz file to the xMatters installation directory.

3. Do one of the following:

  • On Windows, extract (i.e., unzip) the PATCH-400-020.zip file to the installation directory and overwrite the existing files.
  • On Unix, run the following commands on the PATCH-400-020.tar.gz file and overwrite the existing files:

          gunzip PATCH-400-020.tar.gz

          tar -xvf PATCH-400-020.tar

4. If you are applying this patch on:

  • Windows 32-bit, delete the following files from the Windows\system32 folder (if the files are present):                                                                                                                                                                                              
    • alarmpoint_sapi_tts.dll
    • alarmpoint_mapi.dll
  • Windows 64-bit, delete the following files from the  Windows\system32\sysWOW64 folder (if the files are  present):                                                                                                                                                                                        
    • alarmpoint_sapi_tts.dll
    • alarmpoint_mapi.dll
  • AIX, move the libjspAixPpc.so file from /AIX (located in the extracted patch directory) to <xMHOME>/jre/bin                                                                                                                                                                                                                  
    • Navigate to the <xMHOME>/jre/bin directory and set the proper permissions by executing the following command line:

          chmod 755 libjspAixPpc.so

  • HP-UX Itanium, move the libjspHpxIa64.so file from /HPUX (located in the extracted patch directory) to <xMHOME>/jre/bin                                                                                                                                                                                                                  
    • Navigate to the <xMHOME>/jre/bin directory and set the proper permissions by executing the following command line:

          chmod 755 libjspHpxIa64.so

  • HP-UX PA-RISC, move the libjspHpxPaRisc.sl file from /HPUX (located in the extracted patch directory) to <xMHOME>/jre/bin                                                                                                                                                                                                                  
    • Navigate to the <xMHOME>/jre/bin directory and set the proper permissions by executing the following command line:

          chmod 755 libjspHpxPaRisc.sl

5. Do one of the following:

  • If you have not installed the DataSync component, skip to "Post-Installation Steps", below.
  • If you have installed the DataSync component, complete the remaining steps. 

6. Back up the xMatters DataSync installation directory.

  • On Windows, default DataSync install directory is:

          C:\Program Files\AlarmPointSystems\AlarmPoint_DataSync

  • On Unix, default DataSync install directory is:

          /opt/alarmpointsystems/alarmpoint_datasync

7. Do one of the following:

  • Extract (i.e., unzip) the PATCH-400-020-DataSync.zip file to the installation directory and overwrite the existing files.
  • Run the following commands on the PATCH-400-020-DataSync.tar.gz file and overwrite the existing files:

          gunzip PATCH-400-020-DataSync.tar.gz

          tar -xvf PATCH-400-020-DataSync.tar

Post-Installation Steps

After installing this patch:

  1. Restart the Node processes.
  2. Restart the web server processes.

Important:

  • Database upgrades may take place after this patch is applied (i.e., during startup of xMatters components). The first component to be    started will cause the database upgrades to be applied. This means that the subsequent startup of web servers and nodes may be delayed while they wait for the database updates to be completed. To monitor the progress of the updates, see "Determining the status of database updates", below.
  • Due to a relative paths issue, the database cannot be patched when the webserver is running on IBM WebSphere.

Determining the status of database updates

To determine the current status of database updates, open the log file(s) associated with the first xMatters component being restarted (default locations shown; only one log will include the MUTEX entries):

Node

<xMHOME>/logs/AlarmPoint.txt

Web Server

<xMHOME>/webserver/webapps/axis2/WEB-INF/logs/AlarmPoint_WebApp.log

<xMHOME>/webserver/webapps/cocoon/WEB-INF/logs/AlarmPoint_WebApp.log

<xMHOME>/webserver/webapps/mobilegateway/WEB-INF/logs/AlarmPoint_WebApp.log

During component restart, you will see log entries similar to the following:

  2009-01-21 22:07:02,251 [AlarmPoint Node-main] WARN - - Acquiring patch update MUTEX.  
  2009-01-21 22:07:21,685 [AlarmPoint Node-main] WARN - - Acquired patch update MUTEX.  
  2009-01-21 22:07:22,356 [AlarmPoint Node-main] WARN - - Package 1 of 8 (4.0.x/oracle/01.xml)  
  2009-01-21 22:07:22,356 [AlarmPoint Node-main] WARN - - Statement 1 of 2: Executing SQL Statement.  
  2009-01-21 22:07:22,506 [AlarmPoint Node-main] WARN - - Statement 2 of 2: Executing SQL Statement.  
  2009-01-21 22:07:22,516 [AlarmPoint Node-main] WARN - - Package 2 of 8 (4.0.x/oracle/02.xml)  
  .  
  .  
  .     
  2009-01-21 22:07:22,847 [AlarmPoint Node-main] WARN - - Package 8 of 8 (4.0.x/oracle/finalize.sql)  
  2009-01-21 22:07:22,936 [AlarmPoint Node-main] WARN - - The database update scripts have been successfully processed and deleted.  
  2009-01-21 22:07:22,936 [AlarmPoint Node-main] WARN - - Patch update MUTEX released.  

After the message "Patch update MUTEX released" appears in the log, the database update has completed.

Note: If the log shows that the process has not proceeded from "Acquiring patch update MUTEX" to "Acquired patch update MUTEX" in a timely manner, ensure that there are no locks on the ORGS database table.

Appendices 

Appendix 1: Details For Issues Fixed In This Release

Teams not being added correctly from the Team Details page

When creating a nested Team (i.e., adding a Team to an existing Team using the Team Details page), xMatters would occasionally omit one of the added Teams. This was due to an issue in the way Teams were ordered, and has been addressed.

(xMatters Reference: XFO-1854)

MAPI Device Engine does not work with non-English characters

In previous versions, the MAPI Device Engine could not properly process non-English characters, and would display incorrect characters. This was due to the way extended ASCII characters were escaped in the HTML. This has been addressed by pushing the data to the MAPI engine as explicitly Unicode.

(xMatters Reference: XFO-2020)

FindGroups web service treating underscore as wild card

The FindGroups web service (and the Find Groups page in the web user interface) would treat an underscore entered in the Search field as a wild card. This led to unexpected results in the returned Groups; for example, some Groups that did not have underscores in their names would be included, and Groups that did have underscores would be excluded. This issue has been addressed by changing the way the web services and Group search queries handle underscores in Group names.

(xMatters Reference: XFO-2060)

Deleting Subscription Domain predicates reassigns predicate rankings on the Event Domain

When removing predicates from a Subscription Domain, the ranking of those predicates on the associated Event Domain could be incorrectly adjusted. The code related to predicate removal has been updated to no longer update predicate rankings on the Event Domain.

(xMatters Reference: XFO-2224)

Appendix 2: Notice of Name Change

AlarmPoint Systems, Inc. is now xMatters, inc. This change extends to how we name our products: the AlarmPoint Integration Agent is now the xMatters integration agent; AlarmPoint Enterprise is now xMatters enterprise; and so on.

You can learn more about why we changed our name here

During the ongoing transition to the new naming conventions, legacy corporate and product names will still appear in some parts of our products, such as directory paths, logs, and messages. This document reflects the new names whenever possible, while respecting the need for clarity when referring to older products, legacy issues, existing knowledge base articles, etc.

For more information (including instructions on how to switch between the AlarmPoint and xMatters interfaces), see Common questions about rebranding from AlarmPoint to xMatters.

Appendix 3: Known Issues

xMatters (alarmpoint) engine version 4.0 patch 10 and version 4.1 patch 2 introduced an upgrade script that added Oracle function-based indices to improve performance. However, these indices will not become effective and used by the Oracle Cost Based Optimizer (CBO) until the statistics are gathered for the related tables and the indices themselves. For more information, see the Knowledge Base Article "Why isn't Oracle using available indices?" available on the xMatters Support site.

(xMatters Reference: PRE-68) 

Even when the xMatters Integration Agent submits a message to a Company other than the Default Company, the Integration Agent log indicates that the message was submitted to the Default Company.

(xMatters Reference: APE-13596)

Unexpected results occur in the xMatters Web User Interface and notification process when a Group's Timezone is different than the associated Site's Timezone for excluding Holidays. For example, if the Group is configured for the US/Pacific Timezone and its Site is US/Eastern, a Holiday on March 14 (the first day of Daylight Savings Time), the Holiday will incorrectly extend into March 15. As a result, it is recommended that the Group's Timezone matches the Site's Timezone if Holidays are to be excluded from the Coverage.

(xMatters Reference: APE-10288/14885/17156/17978)

Appendix 4: DDL Changes in This Release

The following DDL change has been made for this patch release:

  • Updated QCPS COMPONENT_TYPE for QCP_KEY HM_EXECUTABLE

xMatters Reference

JDN-3135 Originally created by Don Clark

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