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SMS Numbers Used by xMatters

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Karla Poplawski
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Global Coverage

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

  • Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
  • Since responses are local, recipients won't bear international response costs
  • Foreign carriers are less likely to spam filter messages coming through local codes
  • On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages:

Country Primary Number Secondary Number Notes
Australia_3x.png  Australia +61418490093 +61427538119  
Austria_3x.png  Austria 4367680050534    
Belgium_3x.png  Belgium 8861   On 17 March 2017 the primary number changed to 8861.
Brazil_3x.png  Brazil 5512976019003 61427538119  
Canada_3x.png  Canada 66936 19162734052  
China_3x.png  China 106905705763562699 106536723562699 China Mobile
China_3x.png  China 1069800000953562699  19162734052 China Unicom and China Telecom
Czech_Republic_3x.png  Czech Republic 420736370463    
Denmark_3x.png  Denmark 4592450013 45609910349  At 5:00pm GMT (10:00am PDT) on 14 June 2016, the primary number changed to 4592450013
France_3x.png  France 33757909923
33757909925
33757909928
33757909935
33757909951		    
Germany_3x.png  Germany +491771782295 +491771785270   
Hong_Kong.png  Hong Kong +85264506817 +61427538119  
HUNGARY.png  Hungary 36707178530    
India_3x.png  India XMTTRS   "Reply to" number is +919266801946
Indonesia_3x.png  Indonesia 6285574670816 61427538119  
Ireland_3x.png  Ireland 353861800173    
Israel.png  Israel 972523058861    
Malaysia_3x.png  Malaysia 601117225840    
Mexico_3x.png  Mexico 529993191207    
Netherlands_3x.png  Netherlands 3197004498211 31642500084  
New_Zealand_3x.png  New Zealand 2663 61427538119  
Norway_3x.png  Norway 4759440567 447781470002  
Philippines_3x.png  Philippines 639221100125   On 30 December 2016 this number changed to 639221100125
Poland_3x.png  Poland 48664079208    
Romania_3x.png  Romania 40371700979    
Russia_3x.png  Russia XMATTERS   "Reply to" number
is +79037676861
Singapore_3x.png  Singapore +6588092394   On 24 April 2017 this number changed to +6588092394
South_Africa_3x.png  South Africa +27872405049 31273  
South_Korea_3x.png  South Korea 01333665676 61427538119   
Spain_3x.png  Spain 34988057371 34973903006  
Sweden_3x.png  Sweden 46765193894 46737494613   
Switzerland_3x.png  Switzerland 41798071219 41798070095  
Taiwan.png  Taiwan 886961238416    
Thailand_3x.png  Thailand 66614026571 45609910349   
United_Arab_Emirates_3x.png  United Arab Emirates 1752    
United_Kingdom_3x.png  United Kingdom +447860028602 +447781470002  At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the primary number changed to +447860028602
United_States_3x.png  United States 66936  27928  
All others

+447860028602

 +447624803074   

 

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35 Comments

Date Votes
  • 0
    Avatar
    Cameron Stewart

    UPDATE to UK SMS Number entry: "At 7:00pm GMT (12:00pm PDT) on 20 July 2015, this number is scheduled to change to: +447860028602"

  • 0
    Avatar
    Cameron Stewart

    UPDATE: At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the UK SMS number changed to +447860028602

  • 0
    Avatar
    Stephen Mulligan

    I'm based in Ireland and when we send an SMS comms this morning it came from +447860028601. This generated some noise from my user base. I don't see this number listed. Has the number for Ireland/EU changed too?

  • 0
    Avatar
    Cameron Stewart

    Stephen - Thanks for this feedback. I'll look into this and get back to you (or ensure someone else does).

  • 0
    Avatar
    Cameron Stewart

    Stephen - the number should now be displaying properly as +447860028602.

  • 0
    Avatar
    Cameron Stewart

    UPDATE: added entry for Czech Republic - 420736370463

  • 0
    Avatar
    Cameron Stewart

    UPDATE: added entry for Thailand - 66614026571

  • 0
    Avatar
    Cameron Stewart

    UPDATE: added entry for Belgium - 8851

  • 0
    Avatar
    Aris D. Sandiego
    I'm from philippines. Will there be additional charges if we respond back to the SMS?
  • 0
    Avatar
    Cameron Stewart
    Hey Aris - Good question. Since we send from a local Philippine number, the cost to reply depends on your personal phone plan (and of course in many cases there will be no additional cost because SMS is part of your plan).
  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Malaysia - 601117225840
    UPDATE: added entry for China - 85264506699

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entries for the following countries:
    Sweden - 46765193894
    Norway - 4759440567
    Ireland - 353861800173
    Mexico - 529993191207*
    Poland - 48664079208
    Denmark - 4592450004
    Taiwan - 886961238416*
    South Korea - 01333665676
    *For these countries, a different number may be displayed to recipients

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Numbers updated for China
    China Mobile - 106905705763562699 (primary)
    China Mobile - 106536723562699 (secondary)
    China Unicom and China Telecom - 1069800000953562699

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Denmark Number entry:  "At 5:00pm GMT (10:00am PDT) on 14 June 2016, this number changed to 4592450013"

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entries for the following countries:
    Austria - 4367680050534
    Brazil - 5512976019003
    Netherlands - 3197004498211
    Spain - 34988057371
    Switzerland - 41798071219

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entry for Indonesia - 6285574670816

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entry for Russia - +79037676861

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entry for France - 33644630745

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Russia entry: Primary number changed from +79037676861 to 'XMATTERS'. Reply to: +79037676861.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Philippines SMS number entry: On 30 December 2016, this number changed to 639221100125.

  • 0
    Avatar
    Don Clark

    UPDATE to Singapore SMS number entry. On January 25th, this number changed to +6591841542.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Romania - 40371700979

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added secondary numbers for the following countries:
    Spain - 34973903006
    Switzerland - 41798070095

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Netherlands secondary number: On 9 March 2017, this number changed to 31642500084.
    UPDATE: Added secondary number for South Africa - 31273

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for the United Arab Emirates (UAE) - 1752

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Belgium SMS number entry. On March 17th, this number changed to 8861.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Singapore SMS number entry. On April 24th, this number changed to +6588092394.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Israel - 972523058861

  • 0
    Avatar
    Minh Doan

    Any near future plans to add the country of Chile to the list?

  • 0
    Avatar
    Doug Peete

    Chile is currently a relatively low volume of traffic (.053% of total traffic), so not currently on our list for addition. However, if you'd like to enter an enhancement request and provide any details for your expansion in the area we'd take that into consideration. In the meantime, make sure your team knows about the iPhone and Android clients.

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