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SMS Numbers Used by xMatters

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Karla Poplawski
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Global Coverage

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

  • Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
  • Since responses are local, recipients won't bear international response costs
  • Foreign carriers are less likely to spam filter messages coming through local codes
  • On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages.  All other countries not listed in the table use the primary number +447860028602 and secondary number +447624803074.

All countries support two-way messaging unless otherwise stated in the Notes field.

Country Primary Number Secondary Number Notes
ARGENTINA.png Argentina 2018    
Australia_3x.png Australia +61480029168 +61418490093  
Austria_3x.png Austria 4367680050534    
Belgium_3x.png Belgium +32460203148 8861

Brazil_3x.png Brazil 29562    
BULGARIA.png Bulgaria +447860028602 +447624803074  One-way messaging only.
Canada_3x.png Canada 87961 66936  
China_3x.png China 85264506699    
Czech_Republic_3x.png Czech Republic +420736352144 420736370670  
Denmark_3x.png Denmark +4592455366 +4592450013  
France_3x.png France Random shortcode   - "Reply to" number is 33755531835
Germany_3x.png Germany +491771782295    
Hong_Kong.png Hong Kong +85264507398 +85264506817  
HUNGARY.png Hungary 36707178530    
India_3x.png India Number starting with "5" Number starting with "5" - "Reply to" number is +919266801946
Indonesia_3x.png Indonesia XMTTRS   - "Reply to" number is +6285574670817
Ireland_3x.png Ireland 353861800173    
Israel.png Israel

+972525133616

 +972523058861  
ITALY.png Italy

+393399958148

 +393202042175  
JAPAN.pngJapan

92706

   - See the following best practices for SMS to Japan
MACEDONIA.png Macedonia 38975909571    
Malaysia_3x.png Malaysia 601117225840   - "Reply to" number is +447860028602
Mexico_3x.png Mexico +529993190005   - "Reply to" number
is +529993190005, but sender number may be random.
Netherlands_3x.png Netherlands +3197010253648 3197004498211  
New_Zealand_3x.png New Zealand 2663    
NORWAY.png Norway +4759447539 4759440567  
Philippines_3x.png Philippines 63922565332   - Unicode characters (i.e., letters with accents) will be replaced with plain text. See replacement list. 
Poland_3x.png Poland +48732484298 48664079208  
Romania_3x.png Romania 40371700979    
Russia_3x.png Russia XMATTERS   - "Reply to" number
is +79037676861
Singapore_3x.png Singapore +6582410968 +6582400041  
South_Africa_3x.png South Africa 1234    
South_Korea_3x.png South Korea 447860015406   - One-way messaging only.
Spain_3x.png Spain 34971116207    
Sweden_3x.png Sweden +46701921655 +46765193894  
Switzerland_3x.png Switzerland +41798074818 +41798071219  
Taiwan.png Taiwan 886961591245    
Thailand_3x.png Thailand 66614026571 45609910349   
United_Arab_Emirates_3x.png United Arab Emirates 1752    
United_Kingdom_3x.png United Kingdom +447782661824

+447860028602

  
United_States_3x.png United States 87961 66936 Secondary number in effect for Puerto Rico.
VIETNAM.png Vietnam

84563292587

    
All others

+447860028602

 +447624803074   

 

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39 Comments

Date Votes
  • 0
    Avatar
    Aris D. Sandiego
    I'm from philippines. Will there be additional charges if we respond back to the SMS?
  • 0
    Avatar
    Cameron Stewart
    Hey Aris - Good question. Since we send from a local Philippine number, the cost to reply depends on your personal phone plan (and of course in many cases there will be no additional cost because SMS is part of your plan).
  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entries for the following countries:
    Sweden - 46765193894
    Norway - 4759440567
    Ireland - 353861800173
    Mexico - 529993191207*
    Poland - 48664079208
    Denmark - 4592450004
    Taiwan - 886961238416*
    South Korea - 01333665676
    *For these countries, a different number may be displayed to recipients

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Denmark Number entry:  "At 5:00pm GMT (10:00am PDT) on 14 June 2016, this number changed to 4592450013"

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entries for the following countries:
    Austria - 4367680050534
    Brazil - 5512976019003
    Netherlands - 3197004498211
    Spain - 34988057371
    Switzerland - 41798071219

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Russia entry: Primary number changed from +79037676861 to 'XMATTERS'. Reply to: +79037676861.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Belgium SMS number entry. On March 17th, this number changed to 8861.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Singapore SMS number entry. On April 24th, this number changed to +6588092394.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Israel - 972523058861

  • 0
    Avatar
    Rondo Thomas

    We've gone live in Australia for xMatters for our organisation. We have a situation where multiple groups use the tool to send SMS notifications. Primary use is for Technology Incident Management (for Critical & High Incidents). But we have additional groups/teams using the tool for other business incidents. So everyone that receives the SMSs see the same Australia "Primary Number". Given that all SMSs are sent from the same primary mobile number, is there any way to  differentiate the number sent from different groups? Also, when is the "Secondary Number" used or come into play?

  • 1
    Avatar
    Karla Poplawski

    Hi Rondo. Unfortunately, it’s not possible to change how the number used by our SMS service providers appears on users’ devices because there are regulations in place intended to prevent spoofing. The secondary numbers listed are used for backup if we experience an issue with our primary service provider.

    We also recommend using push notifications and our mobile apps, which are more reliable and robust than SMS. You can easily format mobile app push notifications to show the message sender, so it’s obvious who a message is from even before a user opens the message in the app.

  • 0
    Avatar
    Rondo Thomas

    Thank you very much for the quick response, Karla. Exactly the answer I was looking for.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to France SMS number entry. On March 19th, the primary number changed from 33644630745 to multiple possible numbers:
    33757909923
    33757909925
    33757909928
    33757909935
    33757909951

  • 0
    Avatar
    Don Clark

    We are currently unable to send SMS messages to Japan. We're working with our providers and vendors in Japan to come up with a solution, and we'll update our list as soon as we can.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: a new primary number is available for Brazil - 29562

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Singapore SMS number entry: On 11 February 2019, this number changed to +6582400041.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to South Africa SMS number entry. On February 25th, the primary number changed to 1234.

    Recipients will see a random long code displayed; when they reply, their response is routed back to the primary number for delivery.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Mexico SMS number entry: On 6 March 2019, this number changed to +529993190005.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Macedonia - 38975909571

  • 0
    Avatar
    Karla Poplawski

    UPDATE to United States and Canada secondary number: On 10 April 2019 the secondary number changed to 87961.

  • 0
    Avatar
    Karla Poplawski

    Update to United Kingdom and Norway secondary number: On 12 April 2019 the secondary number changed to 447624803074.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: On 7 May 2019 we updated the secondary numbers for the following countries:

    Germany - 491771783605
    Sweden - 46737494532
    Spain - 34973900046
    Switzerland - 41798072651
    India - 919211728657

  • 0
    Avatar
    Don Clark

    UPDATE: On 14 Aug 2019, the primary number for Indonesia was updated to "XMTTRS". The "reply-to" number is the same as the previous primary number, +6285574670817.

    The secondary number has not changed.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Italy - 393202042175

  • 0
    Avatar
    Karla Poplawski

    UPDATE: On 30 June 2020 the secondary number changed from 61427538119 to 61480025518 for the following entries:

    • Australia
    • Hong Kong
    • Indonesia
    • New Zealand
    • South Korea
  • 0
    Avatar
    Karla Poplawski

    UPDATED Malaysia and Bulgaria to one-way messaging only.

    UPDATE to Malaysia SMS number entry: On 30 September, the primary number changed from 601117225840 to a 5-digit number starting with "6".

  • 0
    Avatar
    Don Clark

    UPDATE to France "reply-to" number. Responses should be directed to the primary long code number: +33757909923

  • 0
    Avatar
    Don Clark

    Added new numbers for the following countries:

    • Australia
    • Belgium
    • Czech Republic
    • Denmark
    • Hong Kong
    • Indonesia
    • Israel
    • Italy
    • Netherlands
    • Norway
    • Poland
    • Singapore
    • Sweden
    • Switzerland
    • United Kingdom

    These new numbers were added as secondary numbers but, beginning in May 2021, customers in these regions will see messages coming primarily from the new number as part of our service provider improvements.

  • 0
    Avatar
    Don Clark

    We've finished with our service provider improvements (for now!) and the above table has been updated to reflect the current configuration for all countries.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Malaysia entry. Added "Reply to" number: +447860028602

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