While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.
Benefits of in-country delivery
We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:
- Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
- Since responses are local, recipients won't bear international response costs
- Foreign carriers are less likely to spam filter messages coming through local codes
- On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities
We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.
Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.
Primary & Secondary SMS Codes
Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages. All other countries not listed in the table use the primary number +447860028602.
All countries support two-way messaging unless otherwise stated in the Notes field.
|Country||Primary Number||Secondary Number||Notes|
|Bulgaria||+447860028602||One-way messaging only.|
|France||Random shortcode||- "Reply to" number is 33755531835|
|India||Number starting with "5"||Number starting with "5"||- "Reply to" number is +919266801946|
|Indonesia||XMTTRS||- "Reply to" number is +6285574670817
|- See the following best practices for SMS to Japan|
|Jordan||XMATTERS||- One-way messaging only.|
|Malaysia||601117225840||- "Reply to" number is +447860028602|
|Philippines||22565332||- Unicode characters (i.e., letters with accents) will be replaced with plain text. See replacement list.|
|Russia||XMATTERS||- "Reply to" number
|Saudi Arabia||xMatters||- One-way messaging only.|
|South Korea||447860015406||- One-way messaging only.|
|United Arab Emirates||1752|
|United States||87961||66936||Secondary number in effect for Puerto Rico.|
UPDATE: Added entries for the following countries:
Sweden - 46765193894
Norway - 4759440567
Ireland - 353861800173
Mexico - 529993191207*
Poland - 48664079208
Denmark - 4592450004
Taiwan - 886961238416*
South Korea - 01333665676
*For these countries, a different number may be displayed to recipients
UPDATE to Denmark Number entry: "At 5:00pm GMT (10:00am PDT) on 14 June 2016, this number changed to 4592450013"
UPDATE: Added entries for the following countries:
Austria - 4367680050534
Brazil - 5512976019003
Netherlands - 3197004498211
Spain - 34988057371
Switzerland - 41798071219
UPDATE to Russia entry: Primary number changed from +79037676861 to 'XMATTERS'. Reply to: +79037676861.
UPDATE to Belgium SMS number entry. On March 17th, this number changed to 8861.
UPDATE to Singapore SMS number entry. On April 24th, this number changed to +6588092394.
UPDATE: added entry for Israel - 972523058861
We've gone live in Australia for xMatters for our organisation. We have a situation where multiple groups use the tool to send SMS notifications. Primary use is for Technology Incident Management (for Critical & High Incidents). But we have additional groups/teams using the tool for other business incidents. So everyone that receives the SMSs see the same Australia "Primary Number". Given that all SMSs are sent from the same primary mobile number, is there any way to differentiate the number sent from different groups? Also, when is the "Secondary Number" used or come into play?
Hi Rondo. Unfortunately, it’s not possible to change how the number used by our SMS service providers appears on users’ devices because there are regulations in place intended to prevent spoofing. The secondary numbers listed are used for backup if we experience an issue with our primary service provider.
We also recommend using push notifications and our mobile apps, which are more reliable and robust than SMS. You can easily format mobile app push notifications to show the message sender, so it’s obvious who a message is from even before a user opens the message in the app.
Thank you very much for the quick response, Karla. Exactly the answer I was looking for.
UPDATE to France SMS number entry. On March 19th, the primary number changed from 33644630745 to multiple possible numbers:
We are currently unable to send SMS messages to Japan. We're working with our providers and vendors in Japan to come up with a solution, and we'll update our list as soon as we can.
UPDATE: a new primary number is available for Brazil - 29562
UPDATE to Singapore SMS number entry: On 11 February 2019, this number changed to +6582400041.
UPDATE to South Africa SMS number entry. On February 25th, the primary number changed to 1234.
Recipients will see a random long code displayed; when they reply, their response is routed back to the primary number for delivery.
UPDATE to Mexico SMS number entry: On 6 March 2019, this number changed to +529993190005.
UPDATE: added entry for Macedonia - 38975909571
UPDATE to United States and Canada secondary number: On 10 April 2019 the secondary number changed to 87961.
Update to United Kingdom and Norway secondary number: On 12 April 2019 the secondary number changed to 447624803074.
UPDATE: On 7 May 2019 we updated the secondary numbers for the following countries:
Germany - 491771783605
Sweden - 46737494532
Spain - 34973900046
Switzerland - 41798072651
India - 919211728657
UPDATE: On 14 Aug 2019, the primary number for Indonesia was updated to "XMTTRS". The "reply-to" number is the same as the previous primary number, +6285574670817.
The secondary number has not changed.
UPDATE: added entry for Italy - 393202042175
UPDATE: On 30 June 2020 the secondary number changed from 61427538119 to 61480025518 for the following entries:
UPDATED Malaysia and Bulgaria to one-way messaging only.
UPDATE to Malaysia SMS number entry: On 30 September, the primary number changed from 601117225840 to a 5-digit number starting with "6".
UPDATE to France "reply-to" number. Responses should be directed to the primary long code number: +33757909923
Added new numbers for the following countries:
These new numbers were added as secondary numbers but, beginning in May 2021, customers in these regions will see messages coming primarily from the new number as part of our service provider improvements.
We've finished with our service provider improvements (for now!) and the above table has been updated to reflect the current configuration for all countries.
UPDATE to Malaysia entry. Added "Reply to" number: +447860028602