While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.
Benefits of in-country delivery
We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:
- Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
- Since responses are local, recipients won't bear international response costs
- Foreign carriers are less likely to spam filter messages coming through local codes
- On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities
We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.
Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.
Primary & Secondary SMS Codes
Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages. All other countries not listed in the table use the primary number +447860028602 and secondary number +447624803074.
All countries support two-way messaging unless otherwise stated in the Notes field.
|Country||Primary Number||Secondary Number||Notes|
|Bulgaria||+447860028602||+447624803074||One-way messaging only.|
|France||Random shortcode||- "Reply to" number is 33755531835|
|India||Number starting with "5"||Number starting with "5"||- "Reply to" number is +919266801946|
|Indonesia||XMTTRS||- "Reply to" number is +6285574670817
|- See the following best practices for SMS to Japan|
|Malaysia||601117225840||- "Reply to" number is +447860028602|
|Mexico||+529993190005||- "Reply to" number
is +529993190005, but sender number may be random.
|Philippines||63922565332||- Unicode characters (i.e., letters with accents) will be replaced with plain text. See replacement list.|
|Russia||XMATTERS||- "Reply to" number
|South Korea||447860015406||- One-way messaging only.|
|United Arab Emirates||1752|
|United States||87961||66936||Secondary number in effect for Puerto Rico.|