SMS Numbers Used by xMatters

Global Coverage

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

  • Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
  • Since responses are local, recipients won't bear international response costs
  • Foreign carriers are less likely to spam filter messages coming through local codes
  • On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages:

Country Primary Number Secondary Number Notes
  Australia +61418490093 +61427538119  
  Austria 4367680050534    
  Belgium 8861   On 17 March 2017 the primary number changed to 8861.
  Brazil 5512976019003 61427538119  
  Canada 66936 19162734052  
  China 106905705763562699 106536723562699 China Mobile
  China 1069800000953562699  19162734052 China Unicom and China Telecom
  Czech Republic 420736370463    
  Denmark 4592450013 45609910349  At 5:00pm GMT (10:00am PDT) on 14 June 2016, the primary number changed to 4592450013
  France 33644630745    
  Germany +491771782295 +491771785270   
  Hong Kong +85264506817 +61427538119  
  India XMTTRS   "Reply to" number is +919266801946
  Indonesia 6285574670816 61427538119  
  Ireland 353861800173    
  Malaysia 601117225840    
  Mexico 529993191207    
  Netherlands 3197004498211 31642500084  
  New Zealand 2663 61427538119  
  Norway 4759440567 447781470002  
  Philippines 639221100125   On 30 December 2016 this number changed to 639221100125
  Poland 48664079208    
  Romania 40371700979    
  Russia XMATTERS   "Reply to" number
is +79037676861
  Singapore +6588092394   On 24 April 2017 this number changed to +6588092394
  South Africa +27872405049 31273  
  South Korea 01333665676 61427538119   
  Spain 34988057371 34973903006  
  Sweden 46765193894 46737494613   
  Switzerland 41798071219 41798070095  
  Taiwan 886961238416    
  Thailand 66614026571 45609910349   
United_Arab_Emirates.png  United Arab Emirates 1752    
  United Kingdom +447860028602 +447781470002  At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the primary number changed to +447860028602
  United States 66936  27928  
All others

+447860028602

+447624803074   

 

Have more questions? Submit a request

27 Comments

  • 0
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    Cameron Stewart

    UPDATE to UK SMS Number entry: "At 7:00pm GMT (12:00pm PDT) on 20 July 2015, this number is scheduled to change to: +447860028602"

  • 0
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    Cameron Stewart

    UPDATE: At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the UK SMS number changed to +447860028602

  • 0
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    Stephen Mulligan

    I'm based in Ireland and when we send an SMS comms this morning it came from +447860028601. This generated some noise from my user base. I don't see this number listed. Has the number for Ireland/EU changed too?

  • 0
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    Cameron Stewart

    Stephen - Thanks for this feedback. I'll look into this and get back to you (or ensure someone else does).

  • 0
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    Cameron Stewart

    Stephen - the number should now be displaying properly as +447860028602.

  • 0
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    Cameron Stewart

    UPDATE: added entry for Czech Republic - 420736370463

  • 0
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    Cameron Stewart

    UPDATE: added entry for Thailand - 66614026571

  • 0
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    Cameron Stewart

    UPDATE: added entry for Belgium - 8851

  • 0
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    Aris D. Sandiego
    I'm from philippines. Will there be additional charges if we respond back to the SMS?
  • 0
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    Cameron Stewart
    Hey Aris - Good question. Since we send from a local Philippine number, the cost to reply depends on your personal phone plan (and of course in many cases there will be no additional cost because SMS is part of your plan).
  • 0
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    Karla Poplawski

    UPDATE: added entry for Malaysia - 601117225840
    UPDATE: added entry for China - 85264506699

  • 0
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    Karla Poplawski

    UPDATE: Added entries for the following countries:
    Sweden - 46765193894
    Norway - 4759440567
    Ireland - 353861800173
    Mexico - 529993191207*
    Poland - 48664079208
    Denmark - 4592450004
    Taiwan - 886961238416*
    South Korea - 01333665676
    *For these countries, a different number may be displayed to recipients

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Numbers updated for China
    China Mobile - 106905705763562699 (primary)
    China Mobile - 106536723562699 (secondary)
    China Unicom and China Telecom - 1069800000953562699

  • 0
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    Karla Poplawski

    UPDATE to Denmark Number entry:  "At 5:00pm GMT (10:00am PDT) on 14 June 2016, this number changed to 4592450013"

  • 0
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    Karla Poplawski

    UPDATE: Added entries for the following countries:
    Austria - 4367680050534
    Brazil - 5512976019003
    Netherlands - 3197004498211
    Spain - 34988057371
    Switzerland - 41798071219

  • 0
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    Karla Poplawski

    UPDATE: Added entry for Indonesia - 6285574670816

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entry for Russia - +79037676861

  • 0
    Avatar
    Karla Poplawski

    UPDATE: Added entry for France - 33644630745

  • 0
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    Karla Poplawski

    UPDATE to Russia entry: Primary number changed from +79037676861 to 'XMATTERS'. Reply to: +79037676861.

  • 0
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    Karla Poplawski

    UPDATE to Philippines SMS number entry: On 30 December 2016, this number changed to 639221100125.

  • 0
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    Don Clark

    UPDATE to Singapore SMS number entry. On January 25th, this number changed to +6591841542.

  • 0
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    Karla Poplawski

    UPDATE: added entry for Romania - 40371700979

  • 0
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    Karla Poplawski

    UPDATE: Added secondary numbers for the following countries:
    Spain - 34973903006
    Switzerland - 41798070095

  • 0
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    Karla Poplawski

    UPDATE to Netherlands secondary number: On 9 March 2017, this number changed to 31642500084.
    UPDATE: Added secondary number for South Africa - 31273

  • 0
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    Karla Poplawski

    UPDATE: added entry for the United Arab Emirates (UAE) - 1752

  • 0
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    Karla Poplawski

    UPDATE to Belgium SMS number entry. On March 17th, this number changed to 8861.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Singapore SMS number entry. On April 24th, this number changed to +6588092394.

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