SMS Numbers Used by xMatters

Global Coverage

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

  • Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
  • Since responses are local, recipients won't bear international response costs
  • Foreign carriers are less likely to spam filter messages coming through local codes
  • On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages.  All other countries not listed in the table use the primary number +447860028602 and secondary number +447624803074.

All countries support two-way messaging unless otherwise stated in the Notes field.

Country Primary Number Secondary Number Notes
ARGENTINA.png Argentina 2018    
Australia_3x.png Australia +61418490093 +61480025518
+61480029168
New number added April 2021:
+61480029168
Austria_3x.png Austria 4367680050534    
Belgium_3x.png Belgium 8861 +32460203148 New number added April 2021:
+32460203148
Brazil_3x.png Brazil 29562    
BULGARIA.png Bulgaria +447860028602 +447624803074  One-way messaging only.
Canada_3x.png Canada 66936 87961 Beginning in May 2021, customers in this region will see messages coming primarily from the secondary number as part of our service provider improvements.
China_3x.png China 106905705763562699 106536723562699 China Mobile
China_3x.png China 1069800000953562699   China Unicom and China Telecom
Czech_Republic_3x.png Czech Republic 420736370670 +420736352144 New number added April 2021:
+420736352144
Denmark_3x.png Denmark 4592450013 +4592455366 New number added April 2021:
+4592455366
France_3x.png France 33757909923
33757909925
33757909928
33757909935
33757909951
  "Reply to" number
is +33757909923
Germany_3x.png Germany +491771782295 491771783605 On 7 May 2019 the secondary number changed to 491771783605
Hong_Kong.png Hong Kong +85264506817 +61480025518
+85264507398
New number added April 2021:
+85264507398
HUNGARY.png Hungary 36707178530    
India_3x.png India Number starting with "5" Number Staring with "5" - "Reply to" number is +919266801946
Indonesia_3x.png Indonesia XMTTRS 61480025518 - "Reply to" number is +6285574670817
- On 30 June 2020 the secondary number changed to 61480025518
Ireland_3x.png Ireland 353861800173    
Israel.png Israel 972523058861 +972525133616 New number added April 2021:
+972525133616
ITALY.png Italy 393202042175 +393399958148 New number added April 2021:
+393399958148
MACEDONIA.png Macedonia 38975909571    
Malaysia_3x.png Malaysia 5-digit number starting with "6"   - One-way messaging only.
Mexico_3x.png Mexico +529993190005   - On 6 March 2019 this number changed to +529993190005.
- "Reply to" number
is +529993190005, but sender number may be random.
Netherlands_3x.png Netherlands 3197004498211 31642500084
+3197010253648
New number added April 2021:
+3197010253648
New_Zealand_3x.png New Zealand 2663 61480025518 On 30 June 2020 the secondary number changed to 61480025518
NORWAY.png Norway 4759440567 447624803074
+4759447539
New number added April 2021:
+4759447539
Philippines_3x.png Philippines 639221100125   On 30 December 2016 this number changed to 639221100125
Poland_3x.png Poland 48664079208 +48732484298 New number added April 2021:
+48732484298
Romania_3x.png Romania 40371700979    
Russia_3x.png Russia XMATTERS   "Reply to" number
is +79037676861
Singapore_3x.png Singapore +6582400041 +6582410968 New number added April 2021:
+6582410968
South_Africa_3x.png South Africa 1234 31273 On 25 February 2019 the primary number changed to 1234
South_Korea_3x.png South Korea 01333665676 61480025518 - One-way messaging only.
- On 30 June 2020 the secondary number changed to 61480025518
Spain_3x.png Spain 34988057371 34973900046 On 7 May 2019 the secondary number changed to 34973900046
Sweden_3x.png Sweden 46765193894 46737494532
+46701921655
New number added April 2021:
+46701921655
Switzerland_3x.png Switzerland 41798071219 41798072651
+41798074818
New number added April 2021:
+41798074818
Taiwan.png Taiwan 886903448418   On 25 March 2020 the primary number changed to 886903448418
Thailand_3x.png Thailand 66614026571 45609910349   
United_Arab_Emirates_3x.png United Arab Emirates 1752    
United_Kingdom_3x.png United Kingdom +447860028602 +447624803074
+447782661824
New number added April 2021:
+447782661824
United_States_3x.png United States 66936 87961 Beginning in May 2021, customers in this region will see messages coming primarily from the secondary number as part of our service provider improvements.
All others

+447860028602

+447624803074   

 

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