While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.
Benefits of in-country delivery
We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:
- Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
- Since responses are local, recipients won't bear international response costs
- Foreign carriers are less likely to spam filter messages coming through local codes
- On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities
We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.
Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.
Primary & Secondary SMS Codes
Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages:
|Country||Primary Number||Secondary Number||Notes|
|Belgium||8861||On 17 March 2017 the primary number changed to 8861.|
|China||1069800000953562699||China Unicom and China Telecom|
|Denmark||4592450013||45609910349||At 5:00pm GMT (10:00am PDT) on 14 June 2016, the primary number changed to 4592450013|
|India||XMTTRS||"Reply to" number is +919266801946|
|Philippines||639221100125||On 30 December 2016 this number changed to 639221100125|
|Russia||XMATTERS||"Reply to" number
|Singapore||+6582400041||On 11 February 2019 this number changed to +6582400041|
|United Arab Emirates||1752|
|United Kingdom||+447860028602||+447781470002||At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the primary number changed to +447860028602|