SMS Numbers Used by xMatters

Global Coverage

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

  • Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
  • Since responses are local, recipients won't bear international response costs
  • Foreign carriers are less likely to spam filter messages coming through local codes
  • On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages:

Country Primary Number Secondary Number Notes
Australia_3x.png Australia +61418490093 +61427538119  
Austria_3x.png Austria 4367680050534    
Belgium_3x.png Belgium 8861   On 17 March 2017 the primary number changed to 8861.
Brazil_3x.png Brazil 29562    
Canada_3x.png Canada 66936 87961 On 10 April 2019 the secondary number changed to 87961
China_3x.png China 106905705763562699 106536723562699 China Mobile
China_3x.png China 1069800000953562699   China Unicom and China Telecom
Czech_Republic_3x.png Czech Republic 420736370463    
Denmark_3x.png Denmark 4592450013 45609910349  At 5:00pm GMT (10:00am PDT) on 14 June 2016, the primary number changed to 4592450013
France_3x.png France 33757909923
33757909925
33757909928
33757909935
33757909951
   
Germany_3x.png Germany +491771782295 491771783605 On 7 May 2019 the secondary number changed to 491771783605
Hong_Kong.png Hong Kong +85264506817 +61427538119  
HUNGARY.png Hungary 36707178530    
India_3x.png India XMTTRS 919211728657 - "Reply to" number is +919266801946
- On 7 May 2019, a secondary number was added: 919211728657
Indonesia_3x.png Indonesia 6285574670817 61427538119  
Ireland_3x.png Ireland 353861800173    
Israel.png Israel 972523058861    
MACEDONIA.png Macedonia 38975909571    
Malaysia_3x.png Malaysia 601117225840    
Mexico_3x.png Mexico +529993190005   On 6 March 2019 this number changed to +529993190005
Netherlands_3x.png Netherlands 3197004498211 31642500084  
New_Zealand_3x.png New Zealand 2663 61427538119  
NORWAY.png Norway 4759440567 447624803074 On 12 April 2019 the secondary number changed to 447624803074
Philippines_3x.png Philippines 639221100125   On 30 December 2016 this number changed to 639221100125
Poland_3x.png Poland 48664079208    
Romania_3x.png Romania 40371700979    
Russia_3x.png Russia XMATTERS   "Reply to" number
is +79037676861
Singapore_3x.png Singapore +6582400041   On 11 February 2019 this number changed to +6582400041
South_Africa_3x.png South Africa 1234 31273 On 25 February 2019 the primary number changed to 1234
South_Korea_3x.png South Korea 01333665676 61427538119   
Spain_3x.png Spain 34988057371 34973900046 On 7 May 2019 the secondary number changed to 34973900046
Sweden_3x.png Sweden 46765193894 46737494532 On 7 May 2019 the secondary number changed to 46737494532
Switzerland_3x.png Switzerland 41798071219 41798072651 On 7 May 2019 the secondary number changed to 41798072651
Taiwan.png Taiwan 886961238416    
Thailand_3x.png Thailand 66614026571 45609910349   
United_Arab_Emirates_3x.png United Arab Emirates 1752    
United_Kingdom_3x.png United Kingdom +447860028602 447624803074 On 12 April 2019 the secondary number changed to 447624803074
United_States_3x.png United States 66936 87961 On 10 April 2019 the secondary number changed to 87961
All others

+447860028602

+447624803074   

 

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46 Comments

  • 0
    Avatar
    Rondo Thomas

    We've gone live in Australia for xMatters for our organisation. We have a situation where multiple groups use the tool to send SMS notifications. Primary use is for Technology Incident Management (for Critical & High Incidents). But we have additional groups/teams using the tool for other business incidents. So everyone that receives the SMSs see the same Australia "Primary Number". Given that all SMSs are sent from the same primary mobile number, is there any way to  differentiate the number sent from different groups? Also, when is the "Secondary Number" used or come into play?

  • 1
    Avatar
    Karla Poplawski

    Hi Rondo. Unfortunately, it’s not possible to change how the number used by our SMS service providers appears on users’ devices because there are regulations in place intended to prevent spoofing. The secondary numbers listed are used for backup if we experience an issue with our primary service provider.

    We also recommend using push notifications and our mobile apps, which are more reliable and robust than SMS. You can easily format mobile app push notifications to show the message sender, so it’s obvious who a message is from even before a user opens the message in the app.

  • 0
    Avatar
    Rondo Thomas

    Thank you very much for the quick response, Karla. Exactly the answer I was looking for.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Hungary - 36707178530

  • 0
    Avatar
    Karla Poplawski

    UPDATE to France SMS number entry. On March 19th, the primary number changed from 33644630745 to multiple possible numbers:
    33757909923
    33757909925
    33757909928
    33757909935
    33757909951

  • 0
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    Don Clark

    As of June 14, 2018, our long codes for Brazil are no longer active. Until further notice, messages will be sent using the UK number.

  • 0
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    Don Clark

    We are currently unable to send SMS messages to Japan. We're working with our providers and vendors in Japan to come up with a solution, and we'll update our list as soon as we can.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Indonesia entry: On 7 August 2018, the primary number changed from 6285574670816 to 6285574670817.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: a new primary number is available for Brazil - 29562

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Singapore SMS number entry: On 11 February 2019, this number changed to +6582400041.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to South Africa SMS number entry. On February 25th, the primary number changed to 1234.

    Recipients will see a random long code displayed; when they reply, their response is routed back to the primary number for delivery.

  • 0
    Avatar
    Karla Poplawski

    UPDATE to Mexico SMS number entry: On 6 March 2019, this number changed to +529993190005.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Macedonia - 38975909571

  • 0
    Avatar
    Karla Poplawski

    UPDATE to United States and Canada secondary number: On 10 April 2019 the secondary number changed to 87961.

  • 0
    Avatar
    Karla Poplawski

    Update to United Kingdom and Norway secondary number: On 12 April 2019 the secondary number changed to 447624803074.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: On 7 May 2019 we updated the secondary numbers for the following countries:

    Germany - 491771783605
    Sweden - 46737494532
    Spain - 34973900046
    Switzerland - 41798072651
    India - 919211728657

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