SMS Numbers Used by xMatters

Global Coverage

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

  • Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
  • Since responses are local, recipients won't bear international response costs
  • Foreign carriers are less likely to spam filter messages coming through local codes
  • On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages:

Country Primary Number Secondary Number Notes
Australia_3x.png  Australia +61418490093 +61427538119  
Austria_3x.png  Austria 4367680050534    
Belgium_3x.png  Belgium 8861   On 17 March 2017 the primary number changed to 8861.
Brazil_3x.png  Brazil 29562    
Canada_3x.png  Canada 66936 19162734052  
China_3x.png  China 106905705763562699 106536723562699 China Mobile
China_3x.png  China 1069800000953562699   China Unicom and China Telecom
Czech_Republic_3x.png  Czech Republic 420736370463    
Denmark_3x.png  Denmark 4592450013 45609910349  At 5:00pm GMT (10:00am PDT) on 14 June 2016, the primary number changed to 4592450013
France_3x.png  France 33757909923
33757909925
33757909928
33757909935
33757909951
   
Germany_3x.png  Germany +491771782295 +491771785270   
Hong_Kong.png  Hong Kong +85264506817 +61427538119  
HUNGARY.png  Hungary 36707178530    
India_3x.png  India XMTTRS   "Reply to" number is +919266801946
Indonesia_3x.png  Indonesia 6285574670817 61427538119  
Ireland_3x.png  Ireland 353861800173    
Israel.png  Israel 972523058861    
Malaysia_3x.png  Malaysia 601117225840    
Mexico_3x.png  Mexico 529993191207    
Netherlands_3x.png  Netherlands 3197004498211 31642500084  
New_Zealand_3x.png  New Zealand 2663 61427538119  
NORWAY.png  Norway 4759440567 447781470002  
Philippines_3x.png  Philippines 639221100125   On 30 December 2016 this number changed to 639221100125
Poland_3x.png  Poland 48664079208    
Romania_3x.png  Romania 40371700979    
Russia_3x.png  Russia XMATTERS   "Reply to" number
is +79037676861
Singapore_3x.png  Singapore +6588092394   On 24 April 2017 this number changed to +6588092394
South_Africa_3x.png  South Africa +27872405049 31273  
South_Korea_3x.png  South Korea 01333665676 61427538119   
Spain_3x.png  Spain 34988057371 34973903006  
Sweden_3x.png  Sweden 46765193894 46737494613   
Switzerland_3x.png  Switzerland 41798071219 41798070095  
Taiwan.png  Taiwan 886961238416    
Thailand_3x.png  Thailand 66614026571 45609910349   
United_Arab_Emirates_3x.png  United Arab Emirates 1752    
United_Kingdom_3x.png  United Kingdom +447860028602 +447781470002  At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the primary number changed to +447860028602
United_States_3x.png  United States 66936  27928  
All others

+447860028602

+447624803074   

 

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39 Comments

  • 0
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    Rondo Thomas

    We've gone live in Australia for xMatters for our organisation. We have a situation where multiple groups use the tool to send SMS notifications. Primary use is for Technology Incident Management (for Critical & High Incidents). But we have additional groups/teams using the tool for other business incidents. So everyone that receives the SMSs see the same Australia "Primary Number". Given that all SMSs are sent from the same primary mobile number, is there any way to  differentiate the number sent from different groups? Also, when is the "Secondary Number" used or come into play?

  • 0
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    Karla Poplawski

    Hi Rondo. Unfortunately, it’s not possible to change how the number used by our SMS service providers appears on users’ devices because there are regulations in place intended to prevent spoofing. The secondary numbers listed are used for backup if we experience an issue with our primary service provider.

    We also recommend using push notifications and our mobile apps, which are more reliable and robust than SMS. You can easily format mobile app push notifications to show the message sender, so it’s obvious who a message is from even before a user opens the message in the app.

  • 0
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    Rondo Thomas

    Thank you very much for the quick response, Karla. Exactly the answer I was looking for.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: added entry for Hungary - 36707178530

  • 0
    Avatar
    Karla Poplawski

    UPDATE to France SMS number entry. On March 19th, the primary number changed from 33644630745 to multiple possible numbers:
    33757909923
    33757909925
    33757909928
    33757909935
    33757909951

  • 0
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    Don Clark

    As of June 14, 2018, our long codes for Brazil are no longer active. Until further notice, messages will be sent using the UK number.

  • 0
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    Don Clark

    We are currently unable to send SMS messages to Japan. We're working with our providers and vendors in Japan to come up with a solution, and we'll update our list as soon as we can.

  • 0
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    Karla Poplawski

    UPDATE to Indonesia entry: On 7 August 2018, the primary number changed from 6285574670816 to 6285574670817.

  • 0
    Avatar
    Karla Poplawski

    UPDATE: a new primary number is available for Brazil - 29562

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