A customer reported an issue when attempting to install the xMatters integration agent. After installation, the integration would not start, returning the following error:
"Caused by: org.dom4j.DocumentException: Error on line 15 of document : cvc-elt.1: Cannot find the declaration of element 'deduplicator'. Nested exception: cvc-elt.1: Cannot find the declaration of element 'deduplicator'."
This issue is caused by a missing declaration within the deduplicator-filter.xml file.
- To address this issue, open the deduplicator-filter.xml file in a text editor, and locate the following parameter:
- Change the parameter to the following:
- Save and close the file.
- Restart the integration agent.
xMatters internal reference: DTN-4217