CA Spectrum 9.4 Integration v2.0

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Description 

Once a response is selected on the recipient’s remote device, xMatters will update the CA SPECTRUM alarm in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. 

In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and  communicate to other team members the current state of the event.

With the xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the event will be presented to the event resolver and decisions can be made in real-time.

During the process, every notification, response, and  action is logged in xMatters. In addition, xMatters automatically  annotates the original CA SPECTRUM alarm with status information. 

The xMatters product features a self-service web user  interface to allow accurate assignment of responsible personnel for each  job. xMatters also includes an enhanced Subscription panel that allows  both managed and self-subscription to CA SPECTRUM alarms. This  Subscription panel queries the CA SPECTRUM Server directly in real time  to retrieve lists of important settings and criteria, removing the need  to create and maintain these lists. 

Prerequisites 

This integration was tested using the following components

  • xMatters On-Demand
  • xMatters integration agent 5.1.5 
  • CA SPECTRUM Infrastructure Manager 9.4.2 & 9.2.1

Download Resources 

CA Spectrum Integration Package - zip

Download  (6.7 MB)

CA Spectrum Integration Package - tar.gz

Download  (6.7 MB)

 New integration guide attached below.

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