The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
With the xMatters and HP OMi integration, the appropriate technician can be notified directly via voice, email, SMS or pager. Information about the failure will be presented to the recipient and decisions can be made in real-time.
Once a response is submitted using the recipient’s device, xMatters will update the HP OMi event in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person. In addition, the ability to take simple actions on the event from any device gives the event resolver a quick way to deal with many issues and communicate to other team members the current state of the event.
During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the original event with status information.
The xMatters product features a self-service web user interface to allow accurate assignment of responsible personnel for each job. xMatters also includes a Subscription panel that allows both managed and self-subscription to HP OMi events.
The following components must be installed prior to installing the integration:
- xMatters On-Demand
- xMatters integration agent 5.1.4
- HP OMi (Tested with OMi 10)
Note: This integration does not support the Bulk Transfer feature in HP OMi; each event must be sent to the integration Agent separately. Attempting to use bulk transfer or similar options may result in the Integration Agent receiving only a partial message, and will cause the integration to time out.
HP OMi Integration Package (Includes Documentation Manual) - zip
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Download HP BSM OMi Integration 3.0.1 Documentation Manual below.