Notification throughput by protocol provider in xMatters 5.1 (Premises)

"Is there a way to view notification throughput details by protocol provider in xMatters 5.1?"

In xMatters 5.1 (Premises), it's possible to view events by domain or device types, but the option to view by protocol provider isn't available like it was in xMatters 4.1. The good news is you can still retrieve this information - it's just moved to a different place.

To get notification throughput details by protocol provider in xMatters 5.1:

  1. Log in to xMatters 5.1 as a Super Administrator.
  2. Click the Reports tab.
  3. Under Systems Reports, click Throughput History.
  4. Click the Company name link.
  5. Select a date range.
  6. Click one of the Notification Delivery status boxes (Total, Delivered, Responded, etc.).
  7. Select a device type, or all devices, from the Device drop-down list.
  8. Click Export to download a Microsoft Office (.xls) file.

The exported file will contain information about the protocol and protocol provider for each notification:

 

xMatters internal reference: DTN-4194

 

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