xMatters Monitoring Tool X Integration Guide

Welcome to the integration guide for xMatters Monitoring Tool X. This document explains how to install and configure a sample integration to demonstrate the process of building and managing integrations in xMatters On-Demand.

Getting Started

To begin, download and extract the MonitoringToolXIntegration.zip file attached to this article; there should be three files inside the package:

  • Monitoring Tool X Plan.zip: an exported communication plan with a pre-configured integration and form; do NOT extract this .zip file - you'll import it directly into xMatters.
  • Integration Script.txt: a pre-formatted HTTP POST request designed to trigger the integration
  • README.txt: a brief explanation and pointer to this article

Ensure one of your devices (email or mobile phone) is attached to your xMatters account.  If it is not, use the instructions in the online help to add a device.

Note: This demonstration uses an online HTTP client to send an HTTP request to xMatters and simulate the injection of an event from an external application. You can use your favorite online or installed HTTP POST tool or REST client instead, but you might need to adapt the steps slightly to suit.

Use the steps below to install and test your integration.

Step One: Import the communication plan

Log in to xMatters and navigate to the Developer tab. On the Manage Communication Plans page, click Import Plan and then click Choose File. Locate the Monitoring Tool X Plan.zip file within the extracted archive and then click Import Plan.

Step Two: Add a recipient

On the Monitoring Tool X plan, click the Edit button and then select Forms. Click the Edit drop-down list for the New Incident form and select Layout. On the Layout tab, in the Recipients area, start typing your name in the field, and then select your device when it appears in the list (the integration will notify this device by default). Save your changes, and then click the Monitoring Tool X breadcrumb to return to the list of forms.

Step_2_Add_Recepient.png


Step Three: Configure the HTTP request

On the Integration Builder tab, expand the Inbound integrations list. Click Transform Monitoring Tool X Webhooks to open the integration's configuration screen.

In Step 4, select the API Key authentication method, and then click Save.

Step_4.png

At the bottom of the screen, under How to trigger this integration, click Copy URL:

Trigger.png

Open Insomnia, some other REST client, or your favorite online HTTP tool, and set the Destination type to POST. Paste the integration URL you retrieved in the previous step into the Destination field:

Insom_destination.png

Set the authentication to Basic, and then copy and paste the API key and secret from Step 4 of the integration configuration screen in xMatters into the username and password fields:

Insom_basic.png

Make sure the header is set to “Content-Type” and “application/json”:

Header_Insom.png

In the JSON (or request body) section, copy and paste the entire contents of the Integration Script.txt file that you extracted from the integration archive.

Insom_JSON.png

Step Four: Inject an event and view the results

To inject an event, submit the HTTP POST. If the event is successful, you'll see an "Accepted" code in your REST client. xMatters then sends an alert to the device you added back in Step 2, so keep your eyes on your phone or email.

Device_Msg.png

Respond to the event on your device, and then navigate back to the Activity Stream for your integration in xMatters. To do that, click the Monitoring Tool X breadcrumb on the top of the integration page. Click the gear icon beside Transform Monitoring Tool X Webhooks, and select Activity Stream.

Activity_Stream.pngYou 'll see the the details of the event and confirm that the notification was successful.

Activity_Stream_report.png

Congratulations: your integration is working!

 

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