The 'multi-line' setting for a text property controls whether multi-line formatting is enabled for that property on a message form. This setting is enabled by default for new text properties. If the multi-line setting is turned off for a property, then its value will display as a continuous string of text.
For example, here's how the same default text would appear on a message form for a text property using multi-line formatting, and a property where this setting is not enabled:
A message sender can edit the default text provided for either property. The multi-line text property allows the sender to add line breaks to their text, while the text property with multi-line turned off forces the text to be entered into a single-line field.
In the resulting message, the multi-line formatting of the first property is preserved, while the text of the second property is displayed as a continuous string:
You can adjust the multi-line setting for a text property on a form-by-form basis after creating the text property. This setting is controlled at the form-level because a single property can be used on multiple forms in a communication plan and you may want different formatting on separate forms.
To change the 'Multi-Line' setting for a text property:
- Add the text property to your communication plan form layout.
- On the form's Layout tab, click Settings (the gear icon) for the property, and select or clear the Multi-Line option.
- Click Save Changes.
xMatters reference: DOC-5760